Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Shottenkirk Toyota Weatherford - Service Center
Weatherford, TX
2,153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,153 Reviews of Shottenkirk Toyota Weatherford - Service Center
Sort by
January 27, 2020
lack of pride showed up at 8:45 for my appointment to fix a flat tire. asked about an oil change also, and Rachel explained that the maintenance light was on but d showed up at 8:45 for my appointment to fix a flat tire. asked about an oil change also, and Rachel explained that the maintenance light was on but did not need oil yet since synthetic is used. after 1.5 hours I got up to see what was taking so long, only to find my truck at the front of the line- ready to go. How long had it been ready? when I asked about the promised car wash, she said it was broken. On my way home I noticed no one had taken off the maintenance light. the flat tire was fixed at no cost, but I would much rather pay for the repair someplace closer to home rather than deal with this low level of service very dissatisfactory and a lack of pride in their work. More
by JOHNFAMMONS
Verified CustomerEmployees Worked With
Rachel
January 22, 2020
They got me in without an appointment. It didn’t take two hours like it usually does. The light on the roof in the backseat didn’t fall this time while they worked on it either so I believe they actually too hours like it usually does. The light on the roof in the backseat didn’t fall this time while they worked on it either so I believe they actually took good care of us this time. More
by CHANCYANDPAIGE
Employees Worked With
Primo Sanchez
January 20, 2020
Above and Beyond! In addition to my oil change, I had a coupon for a car wash. Despite the fact that the mechanical carwash was out of order, I returned to find my car In addition to my oil change, I had a coupon for a car wash. Despite the fact that the mechanical carwash was out of order, I returned to find my cart had been washed. Yippee. I also had no idea how to set up the car phone to pick up my cell phone. They did this for me, too! More
by TCAMPAIGN
Employees Worked With
Rachel Sims
January 20, 2020
Great dealership and very speedy service. The service provider I had was great and she was very attentive and kept me abreast of any changes. provider I had was great and she was very attentive and kept me abreast of any changes. More
by RESCUEDAD2006
Employees Worked With
Rachel from service. Great!!!
January 18, 2020
Airbag Recall They were good about getting the parts ordered and quickly completed the repairs. It was easy to schedule the repair after the parts were delivered t They were good about getting the parts ordered and quickly completed the repairs. It was easy to schedule the repair after the parts were delivered to the dealer. More
by DREAM1791
Employees Worked With
Blake Patterson
January 17, 2020
Rachel took great care of me during my last service visit. She Kept me informed, didn’t suggest unnecessary services and was very personable. Definitely want to work with her again! visit. She Kept me informed, didn’t suggest unnecessary services and was very personable. Definitely want to work with her again! More
by CHELSEARAE.CLARK
Employees Worked With
Rachel
January 16, 2020
I miss the great customer service we used to have Unable to get the car in, I would have been able to have it picked up and delivered in the past; but now it took me days to find someone to take it in Unable to get the car in, I would have been able to have it picked up and delivered in the past; but now it took me days to find someone to take it in, wait on it and bring it home. Further, I requested an upgraded car wash, so the interior would be clean and spiffy. My friend had to request the interior to be redone, because it was not satisfactory, which made her have to wait an additional 45 minutes. The upgrade from the customary free drive-thru wash to having interior vacuumed and cleaned was $17.95. Since this dealership took over here, the ability to have body work done locally has also disappeared, sending me to their Granbury facility for it. I certainly miss the wonderful care ToyoTA provided under the Durant ownership, which was what led me originally to change from Nissan to Toyota. This dealership cuts corners to save money, I’m sure, but it has made me seek a different dealership for my future maintenance needs. More
by CLPYLE
Employees Worked With
Unknown
January 14, 2020
You all have done all the service on my Toyota Camry since I purchased it new from you in April, 2015. I have the tires handled by Discount Tire. Your service department employees act with courtesy an since I purchased it new from you in April, 2015. I have the tires handled by Discount Tire. Your service department employees act with courtesy and professionalism. Thank you. More
by TXETELLIOTT
Employees Worked With
Primo Sanchez
