Showcase Honda - Service Center

Avoid this dealership! After a positive sales experience, we had nothing but hassles with Showcase Honda's service department. To detail all the problems we had would take After a positive sales experience, we had nothing but hassles with Showcase Honda's service department. To detail all the problems we had would take more space than there is available here. Suffice it to say, it seems that there is little-to-no communication between the different people/departments within the dealership, and it leads to headaches and inconveniences for the customer. Had we known before we bought our vehicle what we know now, we would have purchased somewhere else. More

Made Up Problem I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone c I took my Pilot in for an oil change and tire rotation. I was told that I would get a phone call regarding any "safety" issues. Well I got a phone call that my car needed a new rack and pinion. A $1,400 repair. I have no leaks on my garage floor and have not had to put any power steering fluid in the car ever. Oh, also it has only 62,000 miles. All driven on city of Phoenix roads with no winter created pot holes. I have heard of having some power steering fluid seepage over 150k miles. I will be taking the car elsewhere from now on. More

Extended Warranties end up with no customer service My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my My service involved an Extended Warranty for rear and front struts. At this Camelback dealership they treated me like a queen when I first purchase my vehicle; once it was 4 years old the salesmen try to sell you a new car when you bring it in for service, and at 5 years customer service no longer exists even though I paid $3,000 for an extended 7-year warranty. They no longer give me the time of day. My 7-year warranty is good for another year, but now I'm too afraid to return. It is wasted money to buy a warranty past 5 years when a car gets too old for the service department to respect the owner, honor the warranty or even try to be helpful. Their salesmen should not be selling it! I brought my car for service due to rear struts/shocks - the exact same thing I had done in front 6 months ago that was fully covered under warranty. I've driven solely Hondas 20+ years; never had shocks/struts go out, but I understand it's very common now after 4+ years. The Service Advisor reviewed my warranty, handed me a repair bill indicating $0.00 due for rear shocks/struts because they were covered under warranty; he said he'd verify this with he warranty company and let me know if there were any problems. I called back the following Tuesday to give plenty of time for approval verification; they scheduled my warranty work to be done on Thursday, 5 days later. My car was in service at 9:20 a.m., after 7 hours of waiting and no contact from Service Advisor, they wrapped it up at 3:30 p.m. After reading the invoice I realized no strut/shock work had been done, nothing had been approved under warranty, and the entire day was wasted. Nobody ever contacted me to tell me there was no coverage or explain why it isn't covered since the same thing was covered in the front; nobody gave me any options to fix it anyways, which I would have paid to have it done since it's the only reason I brought it in! I've complained to a few people but nobody seems to care; nobody acknowledged the fact that they left a customer waiting an entire day for nothing; nobody seemed concerned that they misled a customer to believe something was covered when it wasn't. The lack of information from the service advisors wasn't even addressed; I would think that If a warranty takes longer than 5 days to approve they'd simply tell the customer... I never rushed anyone; why didn't they simply inform me the warranty wasn't approved? They care less that a customer just wasted a full day waiting, thinking it was covered (because of what they gave me in writing showing $0.00 cost for strut/shock repairs.) The only responses I received was "YOU can call the warranty company yourself" and "We can't give you anything for free," other than that I was offered a small discount, but since these other issues were ever addressed I was afraid of an even worse experience that would now be even more costly than the wasted warranty purchase. Now that my car is 5 years old, they clearly do not want anything to do with me. I am so very disappointed in this service department that I used to think was the best. It's sad; I used to tell people I'd always drive a Honda, always use this service department on Camelback. I really am surprised they don’t seem to care about losing a customer. More

If you want someone to care about your car as if it was their own ---See Dan Organ. He has the knowledge, the people skills, and the patience to explain exactly what your car may need and why. Dan goes their own ---See Dan Organ. He has the knowledge, the people skills, and the patience to explain exactly what your car may need and why. Dan goes out of his way to be respectful and to accommodate YOU the customer. Honda is very lucky to have someone of that caliber working for them. (Some of your younger people could take a few lessons from Dan.) Irene More

Dan courteously and promptly coordinates all my car's service needs whether I've been able to schedule an appointment in advance or not. He checks on warranty status, keeps me updated on diagnoses and pr service needs whether I've been able to schedule an appointment in advance or not. He checks on warranty status, keeps me updated on diagnoses and progress while I wait, and explains my bill to me when service is complete. He is a consummate professional. More

I only take my honda civic to Dan Thomas for service! I highly recommend seeing him if you want a mechanic you can trust! It will be the best service experience you've ever had. highly recommend seeing him if you want a mechanic you can trust! It will be the best service experience you've ever had. More

I have given Dan Thomas the service tech a great review because he has serviced my cars since my move to Arizona 13 years ago. He is fast, super friendly and very, very good at his job. I only refer peop because he has serviced my cars since my move to Arizona 13 years ago. He is fast, super friendly and very, very good at his job. I only refer people to him at Showcase Honda. More

Dan Thomas at Showcase Honda is the best mechanic! I have been going to him for years, and won't trust anyone else with my Accord. If you need service, don't go to anyone but him! been going to him for years, and won't trust anyone else with my Accord. If you need service, don't go to anyone but him! More

Showcase Honda has the best customer service I have dealt with so far! I came in for a Zaktek re-application and it took less time than expected. Isaac helped me out with some accessories for my car and he w with so far! I came in for a Zaktek re-application and it took less time than expected. Isaac helped me out with some accessories for my car and he was friendly and very knowledgeable. Here is where I bought my vehicle as well, and I could not be happier. I highly recommend everyone to come here, whether you are looking for a car or getting service on your vehicle. Their prices are great as well, and they always have deals. Thank you Isaac! More

Amazing customer service! I work in the customer service industry, and I have to say they have better customer service than my company! Isaac helped me with getting all of the accessories for my vehicle, an industry, and I have to say they have better customer service than my company! Isaac helped me with getting all of the accessories for my vehicle, and when they were in, he called me right away. When I went in, he told me to wait in the air conditioning while he put the steering wheel cover and the dash mat. He had a great sense of humor and just overall great customer service! I am so happy I chose Showcase Honda to buy a car! I don't think I have even heard of better customer service. More