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Baxter Chrysler Jeep Dodge Lincoln - Service Center
Lincoln, NE
146 Reviews
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146 Reviews of Baxter Chrysler Jeep Dodge Lincoln - Service Center
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January 13, 2021
Not a great experience. I took my Jeep in for tire rotation and oil change. The service department found a transmission fluid leak on my vehicle (39,000 miles but 10 yrs old). I was quoted a price to rotation and oil change. The service department found a transmission fluid leak on my vehicle (39,000 miles but 10 yrs old). I was quoted a price to diagnose the problem. The diagnosis fee was waved if I chose to repair the issue, which I did. I was quoted a price for repair but then got a text that the quote was incorrect. I called and the tech stated he left off labor. I requested the final price and he indicated that repair, parts, and the oil change/ tire rotation would be “all in right under $500.” I pick up the vehicle and the price was $555, as he forgot to add in an environmental / shop fee. Additionally the invoice stated “Customer states there is a transmission fluid leak.” Which is blatantly untrue. Additionally my name was spelled incorrectly, and my email and phone number were incorrect on the invoice. If not for the VIN number matching my vehicle’s I would have sworn that this was not service done for my vehicle! I will likely find another dealership. More
by Laura
Employees Worked With
Toby
September 16, 2020
Took ‘13 Ram in for recall work to be done on seatbelt, exhaust, & tailgate latch. They attempted an unauthorized optional software update on my radio even though working perfectly. Gave me truck back to exhaust, & tailgate latch. They attempted an unauthorized optional software update on my radio even though working perfectly. Gave me truck back to drive home with broken radio or a $799 repair bill because radio is now non-operational. They said doing unauthorized repair work is “something they just do.” No integrity or ethics. More
by Mevsbigfireball
Employees Worked With
Kel, Pete
August 18, 2020
Thank you for selling me a Jeep that had a cracked oil filter housing unit. Costing me a grand to fix. When I called, I was told "sorry we can't help you." I've only had it 3 months. Rude customer service filter housing unit. Costing me a grand to fix. When I called, I was told "sorry we can't help you." I've only had it 3 months. Rude customer service. Never will I purchase from them again. Do NOT reccommend. More
by chaceyjones
Employees Worked With
Dont remember
August 15, 2018
Great people and service! Our transmission went out on our way from Indiana to Montana while hauling equines. Baxter employees went out of their way to find us a campground whe Our transmission went out on our way from Indiana to Montana while hauling equines. Baxter employees went out of their way to find us a campground where we could camp and trail ride our mules while they fixed our truck, gave us a loaner vehicle, and helped us with financing. Great people and service! Thank you! More
by profmayfield
Employees Worked With
Chris
April 24, 2018
Bad bad service experience Went in for service wanting transmission serviced and coolant changed alignment and rear struts got several calls u don't need this u need this let se Went in for service wanting transmission serviced and coolant changed alignment and rear struts got several calls u don't need this u need this let service advisor know that work was not done satisfactory and they said bring it back on mon 4/23 and they would take care of it I get there have to wait from 1 til 315 waiting g for manager to get back from lunch only for him to disrespect me and belittle me like I don't know anything I have been doing this for years he told me that's funny because I was a mechanic for Walker tire for 20 yrs but I don't know anything I also have a mechanical engineering degree then I ask about why the programming wasn't finished and why there is a vibration in back wheels when I dropped it off they told me do what you got to do and walked away from me so I just paid almost 1400.00 for you to not do your job correctly and be disrespectful to me so I left and was going to get ahold of manager today after dr appt in Omaha on my way to dr the shaking in rear got worse and the wheel came off my car at 75 miles an hour and messed my car all up so I call baxter and they can only say bri.g it back why so you can try to say it's something else that wasn't your fault like I have been hearing service 101 when I did alignments for Walker I gave printouts from alignment I didn't get one steeri g wheel is still crooked and its say to in what about caster and camber nothing my radio wasn't programmed right the odometer is flashing and gouges in my wheel from taking it of car and looks like the lug nuts were not torqued on so now I have a car with almost no rear bumper 3 wheels and messed up rear end would any of you baxter people except service like this if it was your car no so why should I I have tried to reach the general manager and they give me to service to the guy that was rude and disrespectful to me why do I want to talk to him I don't go belittle yourself and maeby you should find new job you obviously don't like your job or people to that matter I am in need of some assistance here and don't know where else to look but for a lawyer More
by Shanefisherman
Employees Worked With
Jd damien and service manager
January 27, 2017
Dealer did the right thing Originally my Ram rear bumper was scratched at this dealership. The dealership ultimately replaced the rear bumper at no cost. I am pleased with the e Originally my Ram rear bumper was scratched at this dealership. The dealership ultimately replaced the rear bumper at no cost. I am pleased with the experience and recommend this store for future business. More
by Zach0188
Employees Worked With
Jon Tucker
January 25, 2017
Good company . Made sure I was happy with the service. The body shop department does amazing work and the staff are super friendly. I will be returning to this sto . Made sure I was happy with the service. The body shop department does amazing work and the staff are super friendly. I will be returning to this store. More
by Zach0188
Employees Worked With
General Manager, Customer Service Manager, Body Shop Manager, Service Writer-Andy
December 29, 2016
Always a runaround I have never taken my car for service that it hasn't run in to multiple days. When I go to pick it up, there's always something that hasn't been done. I have never taken my car for service that it hasn't run in to multiple days. When I go to pick it up, there's always something that hasn't been done. Trying to get a loaner is a joke, they can never reserve something for you. Totally frustrated! More
by Outoftown
Employees Worked With
Andy, Chris
November 16, 2016
Poor customer service Was charged $250 for diagnostics, they diagnosed a heater blowing warm air on drivers and cold on passenger side as a bad radiator cap and then was go Was charged $250 for diagnostics, they diagnosed a heater blowing warm air on drivers and cold on passenger side as a bad radiator cap and then was going to charge $135 more for another diagnostic. Was told it took 2 1/2 hours to do this diagnostic. After complaining was told they would not charge $22 for a radiator cap but was then charged for that anyways. When I asked if I would get a survey about this visit Cheryl replied "maybe" Very unprofessional and disappointed because I purchased the car there and had it serviced there for many years. Will not return again. More
by Disappointed
Employees Worked With
Cheryl Gillespie
January 14, 2016
Service repairs I set a appt online to get some service work and recall done my service advisor was Andy Staehr I called earlier to verify what kind of oil they I set a appt online to get some service work and recall done my service advisor was Andy Staehr I called earlier to verify what kind of oil they would use and verify they knew my 13 dodge ram diesel had to fuel filters has other reviews I have read for other dealers and service center did not know this the person I spoke knew exactly what I was talking about and had them in stock and knew what oil was needed I dropped the truck off at 7 am due to work I met Andy explained what was all needed and about this whining noise I heard for a month now Andy took note about 3 pm Andy called to explained he was not sure at this time what it was as there is no leaks Andy did find where the noise was coming from but could not fix it as it just started a month ago the power steering was strong still no leaks in lines and no damage that could be seen Andy explained he could start replacing parts to see but would not know what it would till further tear down Andy was very honest about this and I was happy with the service that I got even know they couldn't fix the noise I at least no where its coming from and to watch further about it Andy did not even charge to look at this the did replace trans fuel oil filters and fluid everything is working great and happy with them as I work all over on the us and live in Texas and have been in NE for a year now working I do not trust dealers but this one I would go back and have them work on my vehicle again great job More
by racecar
Employees Worked With
Andy Staehr
