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Sierra Chevrolet of Monrovia
Monrovia, CA
1,249 Reviews
A Los Angeles & Pasadena Chevrolet Source
Welcome to Sierra Chevrolet, your Monrovia Chevy dealership serving Los Angeles Chevrolet customers in California. We specialize in selling new Chevrolet cars and trucks and feature a variety of high quality used cars for our customers in Los Angeles. Located near Pasadena, you can find us on East Central Avenue and get to us from Interstate 210, the Foothill Freeway, at Exit 35A. Please view our hours and directions page for specific driving instructions to our Monrovia Chevrolet dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,249 reviews
September 10, 2019
Worst service department, especially the Manger It was there for a diagnosis of the brake system, I knew that I needed brakes. I was brought into the Chevrolet Service Managers office. To speak It was there for a diagnosis of the brake system, I knew that I needed brakes. I was brought into the Chevrolet Service Managers office. To speak to the manager to find out why they were unable, to diagnose the problem; with my brakes wearing out three times faster in the rear than the front. I was told I was going to be speaking to the Chevrolet Service Manager, I spoke with Candis. I believe that's her name. I also believe that Candis works for the Subaru dealer. I was not told this. I had to find out on my own. I did some research when I got home. She had no idea why there was a problem and said everything was working fine. While I was talking to her, a man just walked in and sat down. He never stated who he was, never! The more I questioned if it could be; the Brake booster, ABS, portioning valve, calipers, lines, ect... He just jumped in and took over and basically kicked Candis out of the chair, and took over the conversation. He was very rude to her and me. He stated "if the car stops, the brakes work!" I also asked why they were unable to find out why the brakes are wearing this way he stated "they cannot diagnose them if I don't purchase the brakes and rotors first." I continued to ask questions and he got more sarcastic and rude. I was told by both of them "they don't have the technology to diagnose the problem and some cars just have inherent problems." According to Abe the person who was the service advisor who I was talking to, "it must be a ghost in the system." I asked if they could at least fix the motor mount that I've been complaining about for years. He said NO. I found out later he was the service manager for Chevrolet and his name is Keith Burney. I told him the whole point of the diagnosis was so I can let Chevrolet Corporate know, and he didn't care! I personally feel I have been getting the runaround, if the issues were not warranty related I feel I would have been better taken care of than if I was paying cash for the work. (MY RESPONSE TO DEALER) Your idiot manager did not tell you that was not the complaint, the problem was that I had the issue before the the after market parts were on the car, I put them on because the oem parts failed to fast. The rear brakes should not go out faster no matter what roters or pads are on the car. That is a master cylinder pressure issue. According to your so-called manager "If the car stops the breaks work" That doesn't take into account the problem I had with a clunk sound I had in 2015 when it was still under warranty, I brought it in a few times, and they said they couldn't find it. I bring it in diagnose the brakes and they find I have a bad motor mount. They won't fix it because it is out of warranty. Does that make sense to you! More
by DMRIG
Employees Worked With
Keith Burney , Abraham Tovar
July 15, 2019
efficient and effective. The quality of service was excellent! I would recommend this service center to others anytime. Im very pleases with how my vehicle is operating. O The quality of service was excellent! I would recommend this service center to others anytime. Im very pleases with how my vehicle is operating. Outstanding work! More
by silveradotruckguy
Employees Worked With
Jeff Marshall
July 04, 2019
Fast service Same day service, not expensive and well done oil change. they know all about your car, no need to know what is to be done, they will tell you, that i Same day service, not expensive and well done oil change. they know all about your car, no need to know what is to be done, they will tell you, that is piece of mind! More
by Aguie79
Employees Worked With
Howard Shannon
June 22, 2019
Great service from the beginning The staff at Sierra Chevrolet made the complete buying experience a great one. My wife and I were apprehensive about buying a car, and wished we could The staff at Sierra Chevrolet made the complete buying experience a great one. My wife and I were apprehensive about buying a car, and wished we could do it online as we tend to do for most of our shopping. We don’t like to be up-sold or convinced. We know what we want. We got the experience we were hoping for: easy, friendly and informative. Our salesperson, Arturo was personable f on the beginning when I first called the dealership, and once there, he answered the questions we had. The finance person, Andrew, was great, helpful and straightforward. When we visited the dealer to take a look at the Bolts, they didn’t have the exact one we wanted. However, the sales manager, Corey, told us he could get us the car we wanted, in the color we wanted. He repeated back to us what we wanted, having heard it only once from us, to confirm he understood what we wanted. he called us back at the time he said he was going to, and informed us he had gotten the car delivered to his dealership. I also received a text from Arturo with photos of our future car. We went back the next day and the process was swift and easy. More
by bolt.gj
Employees Worked With
Arturo, Corey Gaston, Andrew McElroy
March 26, 2019
Great Service I would highly recommed Douglas at Sierra Chevrolet, he made my shopping experience pleasant and the vehicle was ready upon arriving to the dealer, th I would highly recommed Douglas at Sierra Chevrolet, he made my shopping experience pleasant and the vehicle was ready upon arriving to the dealer, this has been the best buying experience ever More
by Happy customer
Employees Worked With
January 18, 2019
Very courteous Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car the entire sells team was outstanding. More
by dwand
Employees Worked With
Edwin Rivera, Edward Godina , Abraham Tovar
December 14, 2018
New car purchase The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences b The sales team made the experience as smooth and comfortable as possible, they addressed my concerns as well as patiently explaining the differences between the model features. More
by ed
Employees Worked With
Rudy Aguilar, , Kyle Carey, Gus Jaurequi
August 19, 2018
2015 Chevy Silverado 2500HD Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I w Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I was not made aware of these things when I picked up the truck. I had to bring it to their attention. Other than that, everything else was good. More
by chriscaldera
Employees Worked With
Ray Rodriguez
July 06, 2018
Best experience Everyone is friendly and helpful good experience and great customer service will recommend to friends and family and colleagues will return for more t Everyone is friendly and helpful good experience and great customer service will recommend to friends and family and colleagues will return for more thank you More
by Jesnun84
Employees Worked With
Johnny, Victoria Rojas, Victor Prada
July 02, 2018
The best car dealership in Monrovia. I was kinda nervous about purchasing a used car from a dealer but Victoria and Steve made the process smooth and easy. They delivered on their promise I was kinda nervous about purchasing a used car from a dealer but Victoria and Steve made the process smooth and easy. They delivered on their promises and didn't have any bogus fees. They even made an extra effort to ensure that the car was in top shape before driving it off the lot. I feel confident in my purchase and this dealership. I can't recommend them enough. A wonderful buying experience. More
by Chevrolet_Guy
Employees Worked With
Victoria Rojas, Steve Del Campo
