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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
302 Reviews
Call Service Center (508) 824-7980

302 Reviews of Silko Volkswagen of Easton - Service Center

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September 27, 2024

Overall service was great! Very Pleasant. Went above and beyond to make sure I was able to leave satisfied. Appointment was scheduled at 3pm and I was able to leave by 4:30pm. More

by ashleywalker592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
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Sep 28, 2024 -

Silko Volkswagen of Easton responded

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience and that our team went above and beyond to ensure your satisfaction. It’s always our goal to provide excellent service, and we’re so glad you felt that during your visit. If you would like to share any additional details with regard to your visit, please email me directly @ joanne.moniz@silkoautogroup.com Thanks, Joanne Moniz

September 24, 2024

Came in, had nails on my tires they were on the sidewalk, there was no repair for them so I had my tires replaced thank God for my tire and wheel protection with zero deductible. I had my new tires put on an More

by nuno.gomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Sep 27, 2024 -

Silko Volkswagen of Easton responded

Thank you for your review! We’re glad to hear that Nick was able to assist you quickly with your tire replacement and that your tire and wheel protection made the process smooth. It’s great to know you were back on the road in no time! If you need anything else in the future, don’t hesitate to reach out to the fantastic team here at Silko VW. Safe travels!

September 24, 2024

Nick was great to deal with made everything easy and quick I had two flat tires got them both replaced and was back on the road in no time thank you again Nick More

by nuno.gomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Sep 27, 2024 -

Silko Volkswagen of Easton responded

Thank you for the wonderful review! We’re thrilled to hear that Nick made your experience easy and quick, especially with the tire replacements. Getting you back on the road is what we strive for! If you need anything else, don’t hesitate to reach out. Thanks again for choosing Silko VW!

September 22, 2024

Personable knowledgable and helpful! Will definitely ask for him when I make my car decisions! More

by JKEANE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Sep 27, 2024 -

Silko Volkswagen of Easton responded

Thank you for your kind words! We’re so glad to hear that you found our team personable, knowledgeable, and helpful. We truly appreciate your trust and look forward to assisting you with your car decisions in the future. If you need anything, don’t hesitate to reach out! Thanks for choosing Silko VW!

September 20, 2024

Service was great! ! Polite, Friendly, and informative to the customer (me). I had some questions and they were answered without anger or frustration. 🙏 More

by tom_foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Sep 27, 2024 -

Silko Volkswagen of Easton responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our service team here at Silko VW. Providing polite, friendly, and informative support is our priority, and it’s wonderful to know we met your expectations. If you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your feedback!

September 20, 2024

Good sales men, good services. I really appreciated the way that they have taken care of me! More

by Jrlimongy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delos Mars-Tate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Bastardo
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Sep 21, 2024 -

Silko Volkswagen of Easton responded

Thank you for the great review! We’re delighted to hear that our sales team and service took such good care of you. Your satisfaction is our priority here at Silko VW. If you need anything in the future, don’t hesitate to let us know! Look forward to seeing you again next time.

September 12, 2024

Tell you one price then double it when you pick up car. I am so disappointed that this is acceptable. This is wrong practice and they should be ashamed of themselves to do this to an elderly women. More

by Cbeatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Dryden
Report | Print
Sep 30, 2024 -

Cbeatty responded

Since my last review things have gotten better. John the service manager spent over an hour with me apologizing and trying to make things right. I even heard from him by telephone and the corporate office also reached out to see what can be done. I am thrilled of how it was handled the third time. My only hang up was there was never a mentioned of a loaner car until I told them this will be the third time renting a car. John got me a new loaner car and I was happy. My experience with the dealer is much much better. I will give them another chance going forward and seeing how much better things will be in the future. I am also hoping that the service people at the counter need to be trained better. If a customer is upset they need to get management involved immediately and also a loan car option if it has to stay for a few days. I look forward to seeing their new location and hopefully this new changes implemented.

September 11, 2024

2:00 appointment for just an oil change. At 3;15 I was told they're almost finished. Just checking the tire pressure. 27 minutes later the vehicle was ready. 1 hour and 42 minutes total. More

by dbinette
Recommend Dealer
No
Employees Worked With
Service person wasn't Jeff. Don't know if it was Nick.
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August 27, 2024

Jeff was very communicative and easy to work with throughout the few days Volkswagen had my vehicle More

by jacobsigel25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Silko Volkswagen of Easton responded

Hi Jacob, Thank you so much for the wonderful feedback! I’m delighted to hear that Jeff’s communication and support made your experience so positive. We strive to provide top-notch service, and it’s great to know we hit the mark. If there’s anything more we can do for you or if you have any more feedback, please don’t hesitate to reach out. Have a fantastic day!

August 17, 2024

This is the best dealership I’ve been so far. When I bought my car everyone made sure I had the best deal and did the best they could! I definitely recommend if you’re looking for a car. More

by veragorea
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Silko Volkswagen of Easton responded

Thank you for your incredible feedback with regard to your experience here at Silko VW ! We’re thrilled to hear that you had such a positive experience with us and that our team went above and beyond to ensure you received the best deal. Your recommendation means the world to us, and we’re grateful for the opportunity to assist you. Enjoy, and thanks again for choosing us!

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