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Silveira GMC - Service Center

Healdsburg, CA

4.6
52 Reviews
Call Service Center (877) 891-4352

52 Reviews of Silveira GMC - Service Center

Sort by
January 30, 2025

Found the problem quickly and fixed in a timely manner. Addressed all my concerns. Very professional. More

by CRAILCOUNTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Silveira GMC responded

Thank you so much for your kind words! We're happy we could find and fix the issue quickly. It means a lot to us that you had a professional and smooth experience. We appreciate you and look forward to helping you again whenever you need us!

January 23, 2025

Have always been happy with the quality of service and friendliness of the service employees More

by kittyfris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Silveira GMC responded

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've consistently been happy with the quality of service and the friendliness of our team. Providing exceptional service and making every visit a pleasant experience are our top priorities. We truly appreciate your continued trust in us and look forward to serving you again in the future!

January 14, 2025

My wife and I had excellent experiences when we purchased our vehicle with Walter Crockett and the Staff. The Service Department did an excellent job when it was time to have the Vehicle serviced. The Bod More

by bwremodeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2025 -

Silveira GMC responded

Thank you for sharing your experience! We’re thrilled to hear Walter and our team made your purchase a memorable one. We appreciate your feedback on the Body Shop and apologize for any communication delays. Congratulations on your new vehicle and we appreciate your loyalty to Silveira's!

December 24, 2024

Did not verbally explain the reason they did not address 2 or the 3 issues we brought our vehicle in for. Did not call to let us know our vehicle was ready. More

by JaimeMonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Rochioli
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Silveira GMC responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and lack of communication during your recent visit. Addressing your concerns thoroughly and keeping you informed are priorities for us, and we regret that we fell short in this instance. If you’re willing, we’d appreciate the opportunity to discuss your experience further and ensure all unresolved issues are addressed. Best Regards, Silveira GMC Team

December 21, 2024

The service writers were both very nice. waited 3 wks for a part.was given loaner cars, not very clean, either of them..was not impressed with older service manager, no cust. Svc skills, ga More

by hptipton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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December 17, 2024

Excellent sales and service. Accurate estimates and great pricing with a clean facility and a staff that’s wonderful to work with! More

by dalcielo.creations
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Silveira GMC responded

Thank you so much for your kind words and fantastic review! We're thrilled to hear that you had an excellent experience with our sales and service team. We'll be looking forward to seeing you in on your next visit!

December 14, 2024

I made the mistake of trying another dealer in Santa Rosa because it was closer. Never again! I’ve since returned to Silveira where I purchased the truck. Every time has been a great experience. They are More

by g_jjohns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gorgizian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Silveira GMC responded

Thank you so much for your loyalty and taking the time to write such kind words! We’re so glad to provide the attentive, stress-free experience you deserve. It’s always a pleasure to serve you, and we look forward to seeing you again. Best, Silveira GMC

December 13, 2024

Everyone was professional from the beginning to the end. Kelly was an amazing guy to work with would love to buy another car off of him when the opportunity comes up. More

by xsanchez_52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hendershot
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Silveira GMC responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Kelly and our team. Providing professional and enjoyable service from start to finish is always our goal. We'll be sure to share your compliments with Kelly! We look forward to the opportunity to assist you again in the future when you're ready for your next vehicle. Drive safe and take care!

November 25, 2024

Mark has always taken good care of me and made sure everything was handled properly. More

by RUTHSELF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Silveira GMC responded

Thank you for your kind words about Marc! We're thrilled to hear that he has consistently taken great care of you and ensured everything was handled properly. Providing outstanding customer service is our top priority, and we’re glad Marc has made your experiences with us so positive. If there’s ever anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again in the future!

November 21, 2024

Professional service crew with an on time promise and great communication skills Happy with the results More

by tjbjanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Silveira GMC responded

TJ, thank you for taking the time to leave a review and sharing your experience. We're happy to hear we follow through on our delivery and expectations. We look forward to seeing you in again soon!

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