Silver Star Motors - Service Center

Although we leased our vehicle from another dealership, we brought our GLC 300 to Silver Star Motors for a recall notice on Saturday, June 5, 2021. We were fortunate that Vlad worked that Saturday. He we brought our GLC 300 to Silver Star Motors for a recall notice on Saturday, June 5, 2021. We were fortunate that Vlad worked that Saturday. He thoroughly explained what needed to be done and how long it would take. Since it would require at least 2 hours, he recommended a local restaurant and offered to contact us if the work was completed before we returned to the dealership. Although a Saturday at any dealership is quite hectic, Vlad wasn't fazed at all and very calmly and competently dealt with everyone's issues. If any work needs to be done at this dealership, be sure to ask for Vlad. He's a true pro! More

My Service Advisor, Cindy Casas, is amazing. She is always friendly, helpful and has always kept me updated on the status of my car. She understands what it means to be a true customer care professiona always friendly, helpful and has always kept me updated on the status of my car. She understands what it means to be a true customer care professional. More

Excellent experience !!! was so helpful in servicing my sprinters when I visit. Went above and beyond to take care of any problems. Very caring professional sprinters when I visit. Went above and beyond to take care of any problems. Very caring professional More

they installed a cruise control that does not work and asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also c asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also called 15 times and wrote 5 times, but no one answered me tomorrow will be the third day. I also want to note I paid 1000 $. my car is Sprinter Ven More

I’ve been changing my oil for 10 years at Silver star Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and th Mercedes and this time around is the worst service I ever had at Silver star Mercedes I cannot believe that they reset the computer every year and this time around they didn’t reset the computer it tells me that I have 115 days that I have to maintenance my car because apparently someone that works at Silver star didn’t reset the computer and now they telling me they don’t do that this is the last time I would ever take my car to get a oil change at Silver star Mercedes the worst service Ever. More

The Silver Star staff are always attentive and professional. A special thank you to service advisor, Jeannette Lawton, for her detailed, informative and caring attitude. professional. A special thank you to service advisor, Jeannette Lawton, for her detailed, informative and caring attitude. More

My current S600 is the fourth Mercedes Benz I am fortunate to have owned. The first was a 280E. I loved the European sound of that car's horn! My next was a 1987 420SEL. (That 420 had the same won fortunate to have owned. The first was a 280E. I loved the European sound of that car's horn! My next was a 1987 420SEL. (That 420 had the same wonderful horn). I then later bought an E320. I later traded in my E320 for my current S600. Over these years, I have experienced many different Dealerships and privately owned service shops. It is these years of experience that thoroughly convince me Silver Star Motors is the absolute BEST!! There isn't anything on my car that they have ever been unable to service! When I leave my car in their care, I always feel SAFE! And I already know by now that when my car is returned to me, it will be the results of a job very expertly completed. My being able to have that kind of confidence in a Dealership really does mean a lot to me. I don't ever want to have servicing done on my car by anyone else. More

Wednesday, March 17, 2021 Jeannette is such a pleasant Wednesday, March 17, 2021 Jeannette is such a pleasant and enjoyable Mercedes Benz Advisor to receive assistance from! She is such a pleasant pe Wednesday, March 17, 2021 Jeannette is such a pleasant and enjoyable Mercedes Benz Advisor to receive assistance from! She is such a pleasant person to have a conversation with. She knows my car, she always has knowledge of what I need, and my car always comes back to me in better shape than it was when I left it with her at Silver Star. This excellence always makes me feel safe whenever I bring my car to Silver Star Motors. More

Cindy was an absolute pleasure to work with. This was my first time as a new driver/car owner coming into MB for servicing and she made me feel comfortable in addition to explaining everything to me. first time as a new driver/car owner coming into MB for servicing and she made me feel comfortable in addition to explaining everything to me. More

The area I live in has some pretty rough roads, and as a result ive had several incidents where ive had to replace tires. My service specialist, Carlos, has been amazing! I knew when i purchased a Mercede result ive had several incidents where ive had to replace tires. My service specialist, Carlos, has been amazing! I knew when i purchased a Mercedes that i would get exceptional service, but this guy really takes pride in helping his customers out. I have 3rd party tire and wheel protection and Carlos has diligently worked with my provider to provide the results he knows I should get. No games, just great customer service. Thank you!!! More