Toyota of Simi Valley - Service Center

This is my first time having my vehicle serviced at this dealership. Went in for an oil change and tire rotation for my 2020 4Runner and was charged $176… outrageous. After I dropped my car off, I requested dealership. Went in for an oil change and tire rotation for my 2020 4Runner and was charged $176… outrageous. After I dropped my car off, I requested a quote for services on the website and received a call from your representative. I was informed there was a special and it would cost about $130. I told them I just dropped my car off and was charged $176. they said they were able to give my the discounted price. Your website needs to include prices for services when you book appointments online. Also, as a first time customer, why was I not informed of this special in the first time. I’ve taken my car to 2 other Toyota dealerships and your place was by far the most expensive. Will not be returning for service due to high price and overcharging customers. More

I was listened to and I was immediately helped. Over the last twenty years we have bought four cars from this location under different ownership's. This was our most satisfying service experience. Over the last twenty years we have bought four cars from this location under different ownership's. This was our most satisfying service experience. Big thanks to Joe JB and Katie. More

Debbie did a great job and a great ride home and back with Mike.. thx with Mike.. thx More

I called and made an appointment and they called to confirm. Carlos was my service advisor and took care of all my concerns and kept me informed of what was going on. confirm. Carlos was my service advisor and took care of all my concerns and kept me informed of what was going on. More

Great first experience here. Manish provided excellent customer service. Great job through and through. I'll Be back Manish provided excellent customer service. Great job through and through. I'll Be back More

I will reiterate my total disdain for this survey! It's a SERVICE CENTER survey for a SERVICE visit, yet, all you have listed below are SALES department people. WTH? Why don't you have SERVICE dep It's a SERVICE CENTER survey for a SERVICE visit, yet, all you have listed below are SALES department people. WTH? Why don't you have SERVICE department people listed? More

Staff very pleasant and courteous Love the coffee and tea Waiting area spacious and very clean tea Waiting area spacious and very clean More

Great dealership I love going here, the staff is great and very helpful and I’m happy to go here. and very helpful and I’m happy to go here. More

Oscar was amazing and what he does. He followed up on everything they were doing to my car. Text phone call so easy to connect with. He followed up on everything they were doing to my car. Text phone call so easy to connect with. More

Katie was amazing, she was super helpful in getting my car checked in and out. She was attentive and friendly. The tech was also great and was very knowledgeable. Amazing experience overall. car checked in and out. She was attentive and friendly. The tech was also great and was very knowledgeable. Amazing experience overall. More