
Simmons Rockwell Subaru
Elmira , NY
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The current service advisor Colin is reliable, friendly and accommodating. The service area is clean, well equipped and easy to access, plus each technician is thorough. Also the new reliable, friendly and accommodating. The service area is clean, well equipped and easy to access, plus each technician is thorough. Also the new walk around video of the underside inspection of my car was interesting, informative and afforded a straightforward assessment of the car. This I believe would help many customers understand their cars parts and functions and increase one's confidence in the dealership's ability to provide necessary service and repairs. More
A large selection of cars, both used and new, plus our previous purchase of a vehicle at Simmons Rockwell drew us back to begin our search for a new automobile. Our salesperson, Kyle, was helpful and kno previous purchase of a vehicle at Simmons Rockwell drew us back to begin our search for a new automobile. Our salesperson, Kyle, was helpful and knowledgeable in guiding us to our purchase of a new Subaru Forester Touring More
Knowledgeable salespeople and easy to work with. No hard sell and reasonable prices. Fair negotiation on trade ins. We will be happy to do business with them again. No hard sell and reasonable prices. Fair negotiation on trade ins. We will be happy to do business with them again. More
Efficient communication and planning. Car was in excellent condition and as described. Finally, closing the deal was communicated timely and in and out in under an hour. Car was in excellent condition and as described. Finally, closing the deal was communicated timely and in and out in under an hour. More
These guys are the best. They went above and beyond in every way to make our experience wonderful. 1. Staff came to ithaca from big flats to restart and drive our non-starti They went above and beyond in every way to make our experience wonderful. 1. Staff came to ithaca from big flats to restart and drive our non-starting trade-in car, at no charge. 2. Gave preliminary appraisal for 2 trade-in cars from photos so we could decide about what deal was best for us. That was so helpful! 3. Had the new car we wanted so no ordering and waiting was necessary. 4. Sweetened the trade-in deal to make sure we were happy. 5. Positive and friendly attitude from every single person we met. 6. Seamless coordination between 2 different brand offices (subaru and honda) and service center for trade-in to make the deal very easy for us. 7. Extremely respectful of my husband, who has cognitive difficulties. In short, it was actually a delightful experience. Every problem evaporated under the salesman's cheerful stewardship. We are very happy customers. More
I purchased my third and first new outback at this dealership because of the service on my prior Outback. If my car needs to stay overnight I am given a loaner. The service people explain everything a dealership because of the service on my prior Outback. If my car needs to stay overnight I am given a loaner. The service people explain everything and are on top of their game. And the service manager is available for answers too. More