Simmons Rockwell Subaru
Elmira , NY
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First time buying a car myself and I bought a used 2024 Subaru impreza. I have never gone through this process and was juggling a long drive, new territory, insurance changes, loan approvals, amongst every Subaru impreza. I have never gone through this process and was juggling a long drive, new territory, insurance changes, loan approvals, amongst everyday life. Stephan LaDelia helped me throught he entire process. He was patient with my travel times and with my confusion about how some of the process worked. He guided me through the whole process, helping answer any question I had and being patient with me when I had to figure out specific details whether it was related to buying the car or insurance matters. He was nice and did not pressure me into the sale or try to upsell me, making sure that I knew what was going on and had full control over the deal the whole time (while still doing his job of course). He was friendly, informative, patient, and kind, never making me feel as though I was being coerced or trying to schmooze me into some other deal. I can't recommend him enough, he made the process so easy and so comfortable! More
The current service advisor Colin is reliable, friendly and accommodating. The service area is clean, well equipped and easy to access, plus each technician is thorough. Also the new reliable, friendly and accommodating. The service area is clean, well equipped and easy to access, plus each technician is thorough. Also the new walk around video of the underside inspection of my car was interesting, informative and afforded a straightforward assessment of the car. This I believe would help many customers understand their cars parts and functions and increase one's confidence in the dealership's ability to provide necessary service and repairs. More
A large selection of cars, both used and new, plus our previous purchase of a vehicle at Simmons Rockwell drew us back to begin our search for a new automobile. Our salesperson, Kyle, was helpful and kno previous purchase of a vehicle at Simmons Rockwell drew us back to begin our search for a new automobile. Our salesperson, Kyle, was helpful and knowledgeable in guiding us to our purchase of a new Subaru Forester Touring More
Knowledgeable salespeople and easy to work with. No hard sell and reasonable prices. Fair negotiation on trade ins. We will be happy to do business with them again. No hard sell and reasonable prices. Fair negotiation on trade ins. We will be happy to do business with them again. More
