Simmons Rockwell Subaru

I have been dealing with this dealership for the last 10 years. I am very pleased with all the services that I have used. I wouldn't consider going any where else for purchasing or for service. years. I am very pleased with all the services that I have used. I wouldn't consider going any where else for purchasing or for service. More

It was organized for the most part. Only complaint I had was that I had declined the tire and rim add on but when they brought the paperwork out for me to sign they had added it. But be Only complaint I had was that I had declined the tire and rim add on but when they brought the paperwork out for me to sign they had added it. But besides that the sales person went above and beyond to get me the car I wanted. More

Simmons Rockwell Subaru was great! I had a recall on my Legacy and it was completed as promised. Service Advisor Meghan Wallace was the best. I’m happy I am able to take my car to such I had a recall on my Legacy and it was completed as promised. Service Advisor Meghan Wallace was the best. I’m happy I am able to take my car to such a quality dealer. More

Late December I was working with three dealerships to find the Forester that fit me best. The online inventory listed two used vehicles with stock photos and basic details. I wasn't willing to drive over find the Forester that fit me best. The online inventory listed two used vehicles with stock photos and basic details. I wasn't willing to drive over an hour to check their lot in person without some details so I figured a call would be fine to start the deal. I called the dealership to inquire about basic info: First, is the Forester on the lot or is it in transit to the dealership? Second, if it is on the lot are there any obvious damages (scrapes, stains, scuffs etc.) on the exterior or interior? I was told by the sales rep that since there were stock pictures the Forester was probably in transit. He was happy to check and let me know as soon as he found out. He took my contact info and told me he would call me later that day. Six hours later the dealership was closed. I called the next morning and explained what happened to a different sales rep. He forwarded me to that same original salesman who never answered the phone. I called right back and got a third salesman explained everything one more time. Just like the first guy, he told me the car was likely in transit, which is totally fine. I just want to know if the car is there so I don't waste two hours of travel time to get there and back home. This guy apologized a ton about the first salesman not contacting me back and promised to get back in touch with me in no less than 10 minutes. I was satisfied that I would finally get an answer to a very easy question after three salesmen and my information taken twice. I was never contacted. At no point was I contacted by any Simmons Rockwell entity (automated or personal) about my interest in giving them business. Tired of waiting for contact, I called Matthews in Vestal that afternoon. I put money down on a Forester (much like the one I was interested in at Simmons Rockwell) that same night. The following business day I purchased my Forester from Matthews who was in contact with me every step of the way. I gave Matthews a glowing review because of how well they handled every aspect of my business. More

The Service Writer who handled the appointment and over saw the service was extremely personable and thorough throughout the process. saw the service was extremely personable and thorough throughout the process. More

They were very helpful and very knowledgeable and showed me the ends in the outs dealing with the car and after I purchased the car showing me everything about the car me the ends in the outs dealing with the car and after I purchased the car showing me everything about the car More

Very helpful and friendly, and they know the answer for every question you have about the car every question you have about the car More

This dealership was more helpful and kind than any I have been to before, and I am in my late 60’s! Paperwork was well explained and they did a good job educating me on the car. They gave me a good price als been to before, and I am in my late 60’s! Paperwork was well explained and they did a good job educating me on the car. They gave me a good price also. I recommend them, you won’t be disappointed More