Simpson Buick GMC of Buena Park

We purchased a brand-new Yukon XL Elevation just one month ago, and unfortunately, we have barely been able to enjoy it. The very first night we brought the vehicle home, the main screen went out. We we month ago, and unfortunately, we have barely been able to enjoy it. The very first night we brought the vehicle home, the main screen went out. We were initially told that the issue was related to OnStar service, but it has since become clear that the problem was far more serious and remains unresolved. Because the screen is not functioning, we have no control over essential features in the vehicle, no air conditioning, no radio, no cameras, and other important functions. This creates major safety concerns, especially with two small children. Two family vacations have already been impacted because we were unable to use the air conditioner or rely on any camera systems while traveling. To make matters worse, the loaner vehicle provided was a very small compact car, making it nearly impossible to safely and comfortably transport two children in car seats. This vehicle was supposed to be my Mother’s Day gift, but instead, it has brought nothing but stress, worry, and countless phone calls to both the dealership and service department. The vehicle has been in service for over two weeks, and we still have no answers or resolution. No one returns our calls, and everyone continues to point fingers instead of taking responsibility. At this point, we are consulting a lemon law attorney because the dealership has not been straightforward or communicative throughout this process. Based on our experience, it feels as though the seriousness of this issue was not fully disclosed from the beginning. I truly wish I had never purchased this vehicle, and I hope no other family has to experience what we have gone through. More

Had a great experience when I was there they didn’t try and pressure me into anything. Salesman was very helpful and knew everything about the truck I was buying. The finance department did an excellent jo and pressure me into anything. Salesman was very helpful and knew everything about the truck I was buying. The finance department did an excellent job in getting me financed with a great rate and price I was looking to pay per month. More

Hands down one of the best sales experiences ever! ! A huge shout out to Lorenzo, he was amazing! He went above and beyond to make sure I got the Canyon that I wanted. It was no easy task, and he got i ! A huge shout out to Lorenzo, he was amazing! He went above and beyond to make sure I got the Canyon that I wanted. It was no easy task, and he got it done. Thank you very much Lorenzo, you're the best! Also have to give a big Thank You to Dan for helping make this deal possible. I'm truly grateful. If you're looking for a GMC, Buick, or Cadillac you have got to go see Lorenzo. He will take good care of you and make sure you get the vehicle you want. Thank you again! More

Friendly customer service, never felt pressured to buy. Sales representative was very informative and patient 👌 Sales representative was very informative and patient 👌 More

Josh was very attentive to what we were looking for in a car. We found a model that would work and the buy went very smoothly. car. We found a model that would work and the buy went very smoothly. More

JJ at Service advisor is very accommodating, helpful and knowledgeable, .He very reasonable and practical. He offers programs and deals that will ensure the best performance and longevity of my truck. knowledgeable, .He very reasonable and practical. He offers programs and deals that will ensure the best performance and longevity of my truck. More

Great experience, the stall was excellent, My salesman Lorenzo Edwards was very knowledgeable and great to work with. Lorenzo Edwards was very knowledgeable and great to work with. More

Service is always outstanding and always get my vehicle back the same day. Thanks for the great work! back the same day. Thanks for the great work! More

This dealership is great! Our salesman was so helpful. He provided great service & customer support. Our salesman was so helpful. He provided great service & customer support. More