Simpson Buick GMC of Buena Park

Worst customer service They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they coul They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them. More

THE WORST PLACE TO BUY A TRUCK!!!!!!!! We went in to buy a truck on September 17, 2016, we looked online for a used 2015 GMC, was not all that in person, the internet did not say it was a 4 We went in to buy a truck on September 17, 2016, we looked online for a used 2015 GMC, was not all that in person, the internet did not say it was a 4 by 4, so the salesman Erick La Blanc came out and said we have another truck what you want, a GMC v8 5.3 L engine truck. We test drives the truck and everything, I tell the guy like 3times are you sure it is a v8 engine, he said yes. Test drive it, very nice truck. We decided to take it, it took like 6hours waiting, to make a long story short, Carlos gave us a great comfortable monthly payment, then I go and get the onstar ready, putting in my Bluetooth, then Erick tells me I'm sorry, by the way this truck is a v6, my whole demeanor changed. The whole time I was not buying what they told me I was buying.To add insult to injury, the manager, Douglas Dolphus was an xxxxxxx. No empathy, customer service, no respect, and definitely no sympathy for what happened to us. He completely blamed us for buying the truck, and when it was his workers that didn't know nothing. He had a bad attitude,rude, arrogant, and was just an xxxxxxx . The WORST PLACE TO BUY A TRUCK!!! Erick La Blanc is a nice guy, but does NOT know his trucks, he wanted to make a sale, and lied to us from the beginning, BAD SERVICE!!! Carlos is a nice guy, would help you get a good deal, and Douglas DOlphus is a HORRIBLE manager. All these guys need to learn how to do business, definitely learn their trucks and Douglas needs someone else sitting in his managers place, because he absolutely SUCKS!! More

Sales and service Review I had a problem while in for an oil change. After Jay Malloy and Scott Pritchett found out about the issues, they stepped up and took care of the sit I had a problem while in for an oil change. After Jay Malloy and Scott Pritchett found out about the issues, they stepped up and took care of the situation to make the customer happy. If you are in the area and looking to get your car serviced, I would contact Scott and I'm sure he will make sure that you receive top notch service. If you are looking to buy a car, Chris Cwynar is the man to see. He was able to answer all of my questions when I purchased my truck and made the car buying process pleasant. More

Christian Saves the Day After losing my beloved '84 300TD that my dad passed down to me to a negligent teenage driver. Christian made my forced car buying experience a good o After losing my beloved '84 300TD that my dad passed down to me to a negligent teenage driver. Christian made my forced car buying experience a good one. Not really ready to buy a car, Christian helped me figure out what I wanted and needed. He had all the information and never pushed me towards anything I might not need. He even helped me scale back a little when my eyes got a little bigger than my pocket book. I feel a car is a car but the people you deal with either makes me want to come back or give you the sick guilty feeling like I did something I shouldn't have. I will certainly be going back to Christian with all my vehicle needs. More

No pressure sales Customer Sales Rep (Christian) was very attentive and helpful when my wife and I was looking for a car. He gave us all the information to make an app Customer Sales Rep (Christian) was very attentive and helpful when my wife and I was looking for a car. He gave us all the information to make an appropriate decision and he left us with a personable experience. More

Awesome service, knowledgeable staff - and a new car for me. I was impressed not only by the knowledge of the staff, but in how they presented their information to me. Christian Prosser, my salesman, was polite, I was impressed not only by the knowledge of the staff, but in how they presented their information to me. Christian Prosser, my salesman, was polite, helpful and courteous. At no time did I feel pressured or bullied into buying a car. Ali Ahmed was professional and made sure all my needs were met in the duration of getting me through my trade-in. David Keefe was quick on the draw with the paperwork, getting me out the door and on the road. Everyone was incredibly helpful, polite and the service was excellent. I have nothing bad to say at all - which is rare, I'm dubious of anyone who wants to sell me anything. It took me two years to even step on a lot - and I had considered stretching that out another two. I love my car and I especially love the low price tag. Thank you! I'll be back when I need another! More

CHRISTIAN WAS FANTASTIC, HONEST AND A CREDIBLE SALESMAN I rarely submit reviews for auto dealerships, finding most of them generally unpleasant to work with and less than trustworthy, but Christian Prosser I rarely submit reviews for auto dealerships, finding most of them generally unpleasant to work with and less than trustworthy, but Christian Prosser at Simpson GMC certainly breaks that mold and created for a pleasant buying experience that left me very satisfied. Kudos to Christian for his professionalism, attention to detail and sense of humor on a very busy afternoon when the dealership was swamped with customers and one would normally lose their temper - he kept the atmosphere loose and enjoyable and I left very happy. More

Exactly what I wanted The guys at Simpson really know their stuff. From the first phone call to emailing me quotes, they were nothing but professional and helpful. I would The guys at Simpson really know their stuff. From the first phone call to emailing me quotes, they were nothing but professional and helpful. I would recommend them to anyone who has had a bad experience with a dealer before. I have too and they were the opposite of that. More

Great car buying experience! Christian helped us out, gave us a better deal than what Costco would give. It was an easy transaction. I would definitely think about going back to t Christian helped us out, gave us a better deal than what Costco would give. It was an easy transaction. I would definitely think about going back to this dealer when I'm ready to purchase another truck. More

2015 GMC Acadia Please share your experience. My husband and I visited multiple dealerships with all intent of purchasing /leasing our new vehicle. We had extremely Please share your experience. My husband and I visited multiple dealerships with all intent of purchasing /leasing our new vehicle. We had extremely bad luck with the Sale Associates, in most cases they were very uneducated and uncertain as to what they were selling, very pushy and trying to sell us on a vehicle that we made clear we had no interest in. On Saturday we had several appointments and there was not 1 we were really excited about, every car was missing something very important to us. We disregarded all appointments and I continued to search online for hours, looking for that perfect car. I ran across Simpson GMC, checked the inventory and was so excited by what they actually had on the lot. Being irritated and at this point confused, I called Simpson GMC and was immediately connected to our Sales Associate, Stephen Cwynar. I explained our situation to him and told him exactly what we were looking for. Stephen was more than willing to help and assured me he'd check inventory and have quotes to me within 5 minutes after hanging up. Low and behold, the quote we were looking for was delivered in the time frame as stated and more than anything the car was an exact match to our requirements. Stephen communicated well through e-mail and spent apprx. 45 minutes on the phone with us discussing our options, pricing, financing, purchase vs leasing, etc. Thinking in the back of our minds it was too good to be true, we got in the car and drove North 45 minutes. Upon arrival at the dealership, the car was washed and waiting out front for us, Stephen so kindly met us at the door, took us to see the car and for a test drive. He was so thorough with everything, showing us how it all worked, what it was, etc. He definitely knew what he was selling and it was such a comforting feeling! We sat down went over everything we had already discussed but it was in front of us, every little detail, nothing was missed. Stephen and his Associates were all great, it was a pleasure working with all of them. A few days later, Stephen sent a follow up, checking in to see what we thought, if we had any questions and letting us know we are more than welcome to contact him for anything, it was very comforting. we look forward to referring the dealership at any chance we get. We loved the experience and we love our new car. Can't thank them enough! More