Simpson Chevrolet of Garden Grove - Service Center

To Whom It May Concern, I recently brought my vehicle to your dealership with the expectation of resolving a smog check issue and having an alignment performed. Unfortunately, my experience was f vehicle to your dealership with the expectation of resolving a smog check issue and having an alignment performed. Unfortunately, my experience was far from satisfactory. After leaving my vehicle at the dealership for four days, I received a call from the service advisor informing me that the only service performed was a regeneration and that nothing further could be done to address the smog issue. I was advised to simply drive the vehicle and hope the issue would resolve itself. In addition, following the alignment, I began to notice a clunking noise that was not present prior to the service. When I contacted the dealership regarding this concern, I was told that the noise was likely unrelated to the alignment. This response, along with the overall handling of my service appointment, has left me extremely disappointed in both the quality of the work performed and the level of customer service I received. I trust this matter will be looked into seriously, as I am concerned about the condition of my vehicle and the service provided. More

They suggested more services should be done but they where way too expensive. Could of washed truck better. where way too expensive. Could of washed truck better. More

I have had the car in three times because the radio volume starts at normal volume then suddenly reduces to low volume. Later the volume will increase again. This still occurs in spite of the car bei volume starts at normal volume then suddenly reduces to low volume. Later the volume will increase again. This still occurs in spite of the car being in for maintenance a total of more than two weeks. More

Terrible customer service. Went in for an oil change. Had an appointment and they promised my car back with in 1.5 hrs. I asked if they had a shuttle and was told that they cou Went in for an oil change. Had an appointment and they promised my car back with in 1.5 hrs. I asked if they had a shuttle and was told that they could get me an Uber ride but I was told that if I left then my car wouldn’t be ready till later in the day. I asked why and they said people that are waiting get first priority. I told the service adviser that I had an appointment, NOT a walk-in. And I mentioned that I had a party I needed to get to so I wanted to go home and get ready in the mean time. He insisted and said that if I left, my car would not be ready as promised, even if I got my own ride home. I mentioned again that I had an appointment and I should not lose my place in line if I decide to go home instead of waiting in the lobby. Adviser said “you don’t have to come get service here if u don’t like it, you can go somewhere else”. I did exactly as he said. I walked out and never coming back again. I was instantly reminded why I had stopped coming to this dealership long time ago. More

I actually do like this place but this recent visit didn’t go over very well. Long story short, the associate inputted my repair payment incorrectly making it to where I have to pay an additional 150. didn’t go over very well. Long story short, the associate inputted my repair payment incorrectly making it to where I have to pay an additional 150. Not cool. More

Jose was great, his good looks are probably the least interesting thing about him, he was helpful and quick with replies. He should get a raise and promoted, I bet his wife is a very satisfied woman. interesting thing about him, he was helpful and quick with replies. He should get a raise and promoted, I bet his wife is a very satisfied woman. More

Very fast service, very professional and reliable. Super friendly. I would recommend them to all my friends and family. Thank you guys. Super friendly. I would recommend them to all my friends and family. Thank you guys. More

Vihn Huu (Service), Steven (Service) and Frank (Parts) were all first receptive and attentive to my needs. They were professional and thorough in their actions and responses…Truly Outstanding! were all first receptive and attentive to my needs. They were professional and thorough in their actions and responses…Truly Outstanding! More

Bought my Chevrolet Bolt here back in 2017. Good buying experience and have always had good service. Good buying experience and have always had good service. More

I am always treated like a VIP while my truck has been serviced. The communication is great, I get my truck back nice and clean and always before the promised time for pick up. serviced. The communication is great, I get my truck back nice and clean and always before the promised time for pick up. More