Simpson Chevrolet of Garden Grove - Service Center

I'm on my fourth vehicle purchase from Simpson and exclusively use the Service Center for all of my maintenance and mechanical needs. I have have the pleasure of being assisted by several service t exclusively use the Service Center for all of my maintenance and mechanical needs. I have have the pleasure of being assisted by several service technicians including William and Jose who understand what customer service is all about. Friendly, Courteous and Knowledgeable would best describe my assessment. Thank you and keep up the good work! More

I was in the area of Simpson Chevrolet 3 hours before my scheduled service appointment. I called my service advisor, Luis Mejia, to ask if I could come in early, and he told me to come on over and he would scheduled service appointment. I called my service advisor, Luis Mejia, to ask if I could come in early, and he told me to come on over and he would fit me in. Upon arrival, Luis performed a vehicle inspection. When he lifted the hood, he pointed out some rodent footprints on the walls of the engine compartment. After a closer look, we even found rodent droppings in a crevasse that I had overlooked. He explained that in colder weather, rodents will climb into the engine compartments for warmth. I told him that there are numerous fruit trees where I live and that rats are around from time to time. Luis gave me a few preventative strategies and suggested that we change the cabin air filter as well. I agreed and he sent my truck back. He told me it would take about an hour to complete the service while I waited. I was pleasantly surprised when my freshly washed truck appeared about 45 minutes later. Great Service!! More

Good service timely The car was received clean after the service. Your service personnel were very professional service. Your service personnel were very professional More

Im really happy with people from chevrolet they so nice and profecional with any questions I have for my truck nice and profecional with any questions I have for my truck More

Every time I take my car to this location. I end up stranded on the road shortly after. I end up stranded on the road shortly after. More

Simpson Chevrolet of Garden Grove is fast friendly and reliable. They are quick and efficient in servicing your vehicle. reliable. They are quick and efficient in servicing your vehicle. More

Fast and reliable service and always with a smile, my special thanks to Fernando Trejo and Ursula the cashier they are exceptional :) special thanks to Fernando Trejo and Ursula the cashier they are exceptional :) More

Brought the Traverse in to have the radio looked at as the signal would only work intermittently. Told there was a $300 fee to identify the problem. A couple of days later they said the radio module was the signal would only work intermittently. Told there was a $300 fee to identify the problem. A couple of days later they said the radio module was no longer working correctly and the cost to fix it was $2500–for a radio!!! I of course said the fee was usurious!! The agent said the minimum could have been from $1000-2500 after the $300 was spent. No one in their right mind would have spent the $300 knowing the costs to repair it were so high to begin with. Felt the company dropped the ball by not disclosing the coast to fix the radio. Not sure I will ever return to this dealership! More

William continues to provide the very best service. He quickly checks us in and explains what the service department will be performing.on our vehicle. In less than an hour he comes to the lounge and e He quickly checks us in and explains what the service department will be performing.on our vehicle. In less than an hour he comes to the lounge and escorts us to the cashier where we happily discover that a substantial discount has been applied. Great way to ensure my repeat business. Great experience. Thank you. More

4 times to dealer since I bought it still leaking transmission fluid can’t even fix it transmission fluid can’t even fix it More