Simpson Chevrolet of Garden Grove - Service Center

I’m not sire why, but I put just one below perfect for this review. It shows much lower. Anyway, it isn’t perfect because nobody greeted us or explained what the process was, etc. Three people by the coun this review. It shows much lower. Anyway, it isn’t perfect because nobody greeted us or explained what the process was, etc. Three people by the counter were not on phones, computers, or doing paperwork, made eye contact with me, but offered no greeting when I smiled. Not like Simpson across town. It was not great. When finally engaged, the process was good. Better customer service will improve everyone’s experience. The space to wait is lovely. Restrooms are tidy. Just spake to your customers. Thanks More

Luis was very helpful and very good at explaining every detail with me, clear as water detail with me, clear as water More

Friendly service from everyone from service rep to cashier. They gave back my truck freshly washed. cashier. They gave back my truck freshly washed. More

Staff is very professional i would recommend them to all my friends thank you tim my friends thank you tim More

Even with an appointment I had to wait to even have someone check on why I was there. Once finished, I was told my car would be pulled up, almost 30 minutes later I was still waiting for my car, had t someone check on why I was there. Once finished, I was told my car would be pulled up, almost 30 minutes later I was still waiting for my car, had to go back in and check and apparently they never even called for it. Having had recent surgery I was already in pain and needed to get home to take my medication yet no one even seemed to care that I was just waiting out there and even though I know they saw me out there including the advisor who helped me, not once did anyone ask why I was still waiting until I said something More

I am unhappy with the service department at Garden Grove Chevrolet every time I speak to the representative Williams he tells me I don't know I asked them when will my car be ready I don't know I purchased Chevrolet every time I speak to the representative Williams he tells me I don't know I asked them when will my car be ready I don't know I purchased two vehicles there have I would have known that the service department at Simpson Chevrolet Garden Grove is terrible I would have never purchased my two vehicles from this dealer my vehicle needs parts I told William if I can bring back the car when the parts come he says I don't know why do you guys hire people that are not knowledgeable at what they do I am now looking for a different service department to get my two vehicles when I arrive there or my son arrives there we have to wait there is no greeter nobody to welcome us it feels like business is not appreciated at the Garden Grove Chevrolet either the service department needs to be retrained on customer service skills or rehire new personnel it's terrible I don't even want to get my car serviced. More

Service and cashier did not communicate. I knew they closed at 6 PM. I contacted my service advisor and he did not say that my car was ready when it was and it was close to closing. He assur I knew they closed at 6 PM. I contacted my service advisor and he did not say that my car was ready when it was and it was close to closing. He assured me that the cashier was going to wait for me because they sent me an Uber and I was about 40 minutes away. The cashier was so upset with me being late and didn’t treat me well. This was not my fault. This was a communication problem between the two people at the dealership. Also i already paid for my invoice. More

Great work, love the customer service you provided me with and how easy it was to schedule and appointment. with and how easy it was to schedule and appointment. More

William was a great service, my wife is taking her traverse too, we are happy traverse too, we are happy More

Took my 2021 Chevy Silverado because the transmission was going out which I don’t understand how if it’s a new truck but got it back and within a few days transmission messed up again took t back and they sa going out which I don’t understand how if it’s a new truck but got it back and within a few days transmission messed up again took t back and they said there were more issues with the transmission and have not heard anything from garden grove if it has been fixed or any update and didn’t even get offered a loaner! So dissatisfied with whole experience More