Simpson Chevrolet of Garden Grove - Service Center

I'm so grateful for Jose's communication and dedication to make sure i and my vehicle were properly taken care of. He's the reason I return to Simpson Chevrolet for all my services! Thank you to make sure i and my vehicle were properly taken care of. He's the reason I return to Simpson Chevrolet for all my services! Thank you More

I RECOMMEND THIS DEALERSHIP BECAUSE THE SERVICE IS EXCELLENT SINCE THEY SOLVED ALL MY QUESTIONS, THE SERVICE MANAGER IS AVAILABLE WHEN THE CUSTOMER REQUIRES IT AS WELL. EXCELLENT SINCE THEY SOLVED ALL MY QUESTIONS, THE SERVICE MANAGER IS AVAILABLE WHEN THE CUSTOMER REQUIRES IT AS WELL. More

I realize the week of Thanksgiving is super busy and stressful as I spent 44 years in the business. We will remain loyal to Simpson Chevrolet but I feel the need to explain a not so nice experience we h stressful as I spent 44 years in the business. We will remain loyal to Simpson Chevrolet but I feel the need to explain a not so nice experience we had bringing our 23 Malibu in as it was undrivable. An unexpected and unplanned event that neither the dealer or us could control so over all we did get our car repaired and back on the road. We were met with an adviser we have never seen before. We asked for William Lopez who was out that day but asked that he be on our ticket (we did that back when I worked as shop foreman for advisers who were out). It did not happen. And as we were explaining what was happening with our car the adviser wanted us to get a brake flush and an alignment which had nothing to do with our situation at the time plus the car was not drivable. We only had 6 days of authorized rental which would put us at Sunday after Thanksgiving Day. Enterprise was closed at 1 on Saturday and all day Sunday so there was no way to get a receipt from them to release our car until Monday. I had explained that we were out of town until Sunday to the adviser before we left our car with him but no failsafe or back up plan was even attempted if it went until Saturday. We cut our stay out of town short to try and mitigate our costs. When on Friday we were told the car is ready I asked about the rental bill and was told "to turn it Monday and see what happens". On our way back on Saturday we called too let him know we weren't going to make it in time and jhow will we get our car back. after a very frustrating attempts to reach a manager I waited until Monday but was put in a spot to accept that I had to pay more. There wasn't any console on the adviser's part just left with a feeling that I have no recourse in the situation. Enterprise because asked how things were and found the extra rental days took care of that for us not Simpson Chevrolet or the GM factory. Trying to sell us maintenance items while our car is in disrepair is inexcusable. Leaving no out for extra days of rental or at least "we'll do what we can" only I have to take care of it even though there was no way of releasing the car from 1pm Saturday to Monday morning 8am. What happens when parts are on back order or diagnosis is taking longer or ??? no explanation of what could or might happen was given. Again we will remain loyal customers of Simpson Chevrolet. The yeses and nos below reflect only the adviser's rating. Huu Vuong was the adviser(I wasn't going to mention his name but I feel it might be needed for education). More

I like the service at Simpson chevrolet of Garden Grove. The service people were nice. The service people were nice. More

Service was completed adequately in an appropriate timely manner. I’m pleased with the results manner. I’m pleased with the results More

The service is great! They provide constant updates about your vehicle and and even give your car a good wash They provide constant updates about your vehicle and and even give your car a good wash More

German was very helpful he was able to answered all my question and he was very knowledgeable. Thank you question and he was very knowledgeable. Thank you More

Amber Gipson is very friendly and professional and got me in a clean loaner right away and walked me through everything about the car. Jose from service is always very helpful and very good at communicating in a clean loaner right away and walked me through everything about the car. Jose from service is always very helpful and very good at communicating and updating if there are any changes that need to be done with my vehicle More

Appreciated the service advisor answering all my questions. Customer service was top notch. Appreciated the free uber rides. questions. Customer service was top notch. Appreciated the free uber rides. More