Simpson Chevrolet of Garden Grove - Service Center

Service needs A LOT of improvement. No respect to anybody my truck driver almost fought with the service manager. Service representative had no bedside manner whatsoever when calling me No respect to anybody my truck driver almost fought with the service manager. Service representative had no bedside manner whatsoever when calling me to discuss my concerns. Stay far away from this place. More

This was my first service and it went smooth as possible. Professional and friendly staff. Professional and friendly staff. More

We enjoy the people working in the service area. They are friendly and helpful. Thank you They are friendly and helpful. Thank you More

great car, great price, great service! ! I will continue to do business with Simpson of Garden grove. thank you ! I will continue to do business with Simpson of Garden grove. thank you More

It's great, I recommend this place, They provide good service, It is also a place of good maintenance service service, It is also a place of good maintenance service More

Professional, friendly and work has always appeared to be well done. No complaints so far well done. No complaints so far More

To Whom It May Concern, I recently brought my vehicle to your dealership with the expectation of resolving a smog check issue and having an alignment performed. Unfortunately, my experience was f vehicle to your dealership with the expectation of resolving a smog check issue and having an alignment performed. Unfortunately, my experience was far from satisfactory. After leaving my vehicle at the dealership for four days, I received a call from the service advisor informing me that the only service performed was a regeneration and that nothing further could be done to address the smog issue. I was advised to simply drive the vehicle and hope the issue would resolve itself. In addition, following the alignment, I began to notice a clunking noise that was not present prior to the service. When I contacted the dealership regarding this concern, I was told that the noise was likely unrelated to the alignment. This response, along with the overall handling of my service appointment, has left me extremely disappointed in both the quality of the work performed and the level of customer service I received. I trust this matter will be looked into seriously, as I am concerned about the condition of my vehicle and the service provided. More

They suggested more services should be done but they where way too expensive. Could of washed truck better. where way too expensive. Could of washed truck better. More

Terrible customer service. Went in for an oil change. Had an appointment and they promised my car back with in 1.5 hrs. I asked if they had a shuttle and was told that they cou Went in for an oil change. Had an appointment and they promised my car back with in 1.5 hrs. I asked if they had a shuttle and was told that they could get me an Uber ride but I was told that if I left then my car wouldn’t be ready till later in the day. I asked why and they said people that are waiting get first priority. I told the service adviser that I had an appointment, NOT a walk-in. And I mentioned that I had a party I needed to get to so I wanted to go home and get ready in the mean time. He insisted and said that if I left, my car would not be ready as promised, even if I got my own ride home. I mentioned again that I had an appointment and I should not lose my place in line if I decide to go home instead of waiting in the lobby. Adviser said “you don’t have to come get service here if u don’t like it, you can go somewhere else”. I did exactly as he said. I walked out and never coming back again. I was instantly reminded why I had stopped coming to this dealership long time ago. More

Jose was great, his good looks are probably the least interesting thing about him, he was helpful and quick with replies. He should get a raise and promoted, I bet his wife is a very satisfied woman. interesting thing about him, he was helpful and quick with replies. He should get a raise and promoted, I bet his wife is a very satisfied woman. More