Simpson Chevrolet of Garden Grove - Service Center

Luis Mejia is and has been an excellent service manager for me and my Camaro SS! He is always accommodating and truthful. It’s been 7 years already and I love my car! Thank you Luis and Simpson! for me and my Camaro SS! He is always accommodating and truthful. It’s been 7 years already and I love my car! Thank you Luis and Simpson! More

When I arrived I was told I was early and that my appointment time was an hour later then I had. I heard my wife make the appointment and the time I had was correct. Some how I was scheduled for a la appointment time was an hour later then I had. I heard my wife make the appointment and the time I had was correct. Some how I was scheduled for a later time. None the less I was happy with the service I received. Although I still had to wait an hour longer than anticipated. More

Great service. Jose took his time explaining all the work our car needed. Felt like he genuinely took interest in our service needs. Jose took his time explaining all the work our car needed. Felt like he genuinely took interest in our service needs. More

I wasn’t too pleased after this visit. First, while I was being helped, the service representative took a call in front of me and was rude to the caller. Then tried to explain he was upset First, while I was being helped, the service representative took a call in front of me and was rude to the caller. Then tried to explain he was upset due to co-workers calling in. Next, He informed me that I had points available to use towards my service but when I picked up my truck and went to the cashier, he applied all points towards each service and depleted my points. The problem with that was we discussed using the points towards the additive for the gasoline only. My oil changes are usually covered through the plan I paid for. When I tried to speak to cashier about the points, she couldn’t understand the concept of it and was completely confused. Last, as petty as it may seem, my truck wasn’t washed, if they removed that from services they should have mentioned it. In the past, they always washed my truck and it made the service pleasant. More

Jose was excellent with his customer service but it took over 30 minutes for me to get my truck after I paid and received paperwork. Should never take more than ten minutes very disappointed with Simpson no over 30 minutes for me to get my truck after I paid and received paperwork. Should never take more than ten minutes very disappointed with Simpson not sure about coming back. More

Always professional, helpful and reliable. No matter how busy they are, they always make me feel Like I am a priority. Thank you, Luis Mejia for your kindness and communication. I know my car No matter how busy they are, they always make me feel Like I am a priority. Thank you, Luis Mejia for your kindness and communication. I know my car is in good hands. More

The person who helped me in the beginning was rude and I felt disrespected. He made comments that were unnecessary. Fist time that some one from this dealer make feel this way. felt disrespected. He made comments that were unnecessary. Fist time that some one from this dealer make feel this way. More

Great service the staff were very kind and helpful. And I was attended to in a timely manner And I was attended to in a timely manner More

They always do a great job whenever I take my service van in. The service is top notch. in. The service is top notch. More

The service advisors are great for the most part. Unfortunately, I've been dealing with the same infotainment issue since I purchased the vehicle & it still has not been resolved. Unfortunately, I've been dealing with the same infotainment issue since I purchased the vehicle & it still has not been resolved. More