Singing River CDJR

Will not return here or recommend anyone their services. Took my Jeep Wrangler in for work to be performed and all I got was excuse after excuse why they either couldn’t get to the Jeep or couldn’t get the w Took my Jeep Wrangler in for work to be performed and all I got was excuse after excuse why they either couldn’t get to the Jeep or couldn’t get the work finished when they said they would. I had to reach out to them on several occasions just to find out a date that my vehicle would be finished and after they gave me a date of completion. Days after I would never hear back from them. I would have to call them just to find out that it hasn’t been completed and that there was another excuse as to why. The person whom claimed to be a Service Manager made accusatory remarks to me implying I had not been truthful with them about my vehicle. The only time I received a call was when they finished and demanded their payment, again no prior calls. I had previously explained to them that I would be going out of town on a specific date and would not return until a couple of weeks (Several completion dates were given prior to me leaving, the vehicle was never completed). The person who contacted me demanded payment immediately and if I wasn’t around, that I needed to send my wife to come and make payment. I continued to explain that I personally wanted to review the completed work prior to payment and he was very confused as to why and still continued to demand payment, (very unprofessional) and disrespectful). Upon reviewing completed work on vehicle, two rubber access plugs at the bottom of the transmission bell-housing were missing (still no call-back on these), black silicone gasket maker was smeared and poorly applied, oil was all over the oil pan, trans cooler lines, and trans bell-housing (old liquid oil, not dried). This Jeep has only 23,500 miles with no previous issues but a hydro locked motor from a ten-inch puddle of water. They stated the vehicle needed replacements of two idler pulleys, a tensioner, a starter, an a/c compressor and a TIPM. More

First time experiences Dropped truck off to have ABS SENSOR replaced, tire pressure sensor set, and speed odometer adjusted. Picked truck up to find rear tire pressure read Dropped truck off to have ABS SENSOR replaced, tire pressure sensor set, and speed odometer adjusted. Picked truck up to find rear tire pressure read 86 psi. The deal had an aftermarket lift and tires on this truck when purchased btw. I go to technicians to ask why it has 86 psi in rear tires. He tells me that is the truck specs. I asked him if he read the max pressure for these tire that says 65 psi max. He still argues he’s correct. So I ask that they be set at 60- 65 psi. As I walk outside I noticed that there was damage to both front and rear bumper on my truck. That btw has 10000 miles on it. They have afforded to pay for damages, but it’s not a good first impression. This is my first ever dodge, and not a professional experience so far. More

Shady Sales Practices I inquired about the availability of a particular car earlier today and was told it was available so I made an appointment for this evening. I let th I inquired about the availability of a particular car earlier today and was told it was available so I made an appointment for this evening. I let them know I was driving in from an hour and a half away and when I arrived I found out the car was sold yesterday. Don't waste your time at this dealership. They are the type that give car salesmen a bad name. More