
Singing River CDJR
Florence, AL
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Will not return here or recommend anyone their services. Took my Jeep Wrangler in for work to be performed and all I got was excuse after excuse why they either couldn’t get to the Jeep or couldn’t get the w Took my Jeep Wrangler in for work to be performed and all I got was excuse after excuse why they either couldn’t get to the Jeep or couldn’t get the work finished when they said they would. I had to reach out to them on several occasions just to find out a date that my vehicle would be finished and after they gave me a date of completion. Days after I would never hear back from them. I would have to call them just to find out that it hasn’t been completed and that there was another excuse as to why. The person whom claimed to be a Service Manager made accusatory remarks to me implying I had not been truthful with them about my vehicle. The only time I received a call was when they finished and demanded their payment, again no prior calls. I had previously explained to them that I would be going out of town on a specific date and would not return until a couple of weeks (Several completion dates were given prior to me leaving, the vehicle was never completed). The person who contacted me demanded payment immediately and if I wasn’t around, that I needed to send my wife to come and make payment. I continued to explain that I personally wanted to review the completed work prior to payment and he was very confused as to why and still continued to demand payment, (very unprofessional) and disrespectful). Upon reviewing completed work on vehicle, two rubber access plugs at the bottom of the transmission bell-housing were missing (still no call-back on these), black silicone gasket maker was smeared and poorly applied, oil was all over the oil pan, trans cooler lines, and trans bell-housing (old liquid oil, not dried). This Jeep has only 23,500 miles with no previous issues but a hydro locked motor from a ten-inch puddle of water. They stated the vehicle needed replacements of two idler pulleys, a tensioner, a starter, an a/c compressor and a TIPM. More
First time experiences Dropped truck off to have ABS SENSOR replaced, tire pressure sensor set, and speed odometer adjusted. Picked truck up to find rear tire pressure read Dropped truck off to have ABS SENSOR replaced, tire pressure sensor set, and speed odometer adjusted. Picked truck up to find rear tire pressure read 86 psi. The deal had an aftermarket lift and tires on this truck when purchased btw. I go to technicians to ask why it has 86 psi in rear tires. He tells me that is the truck specs. I asked him if he read the max pressure for these tire that says 65 psi max. He still argues he’s correct. So I ask that they be set at 60- 65 psi. As I walk outside I noticed that there was damage to both front and rear bumper on my truck. That btw has 10000 miles on it. They have afforded to pay for damages, but it’s not a good first impression. This is my first ever dodge, and not a professional experience so far. More
Stanley D = best buying experience Great dealership with fast and efficient service Stanley D was professional knowledgeable and helpful. Will definitely come back when in the market Great dealership with fast and efficient service Stanley D was professional knowledgeable and helpful. Will definitely come back when in the market for another vehicle More
The Staff Keith, John, and Michael were great! They were a huge help through the whole process! They made buying the Altima easy and an actual pleasure. I didn' Keith, John, and Michael were great! They were a huge help through the whole process! They made buying the Altima easy and an actual pleasure. I didn't feel like I was being rushed to purchase. More
One Happy customer I've never been to a better car dealership they went above and beyond to make sure I was not only happy but drove off the second day they made my 1st I've never been to a better car dealership they went above and beyond to make sure I was not only happy but drove off the second day they made my 1st time buying a wonderful experience and of I could recommend any y'all should definitely go see Stanley Davidson for any of your car buying needs More
Helpful The guys we dealt with was really helpful and friendly to us and was willing to work with us to get what we wanted to have The guys we dealt with was really helpful and friendly to us and was willing to work with us to get what we wanted to have More
A great experience purchasing a new car at a great price I drove two hours to this dealership because they were willing to make me a great deal. The customer service was great and I am very happy with my pur I drove two hours to this dealership because they were willing to make me a great deal. The customer service was great and I am very happy with my purchase. More
Shady Sales Practices I inquired about the availability of a particular car earlier today and was told it was available so I made an appointment for this evening. I let th I inquired about the availability of a particular car earlier today and was told it was available so I made an appointment for this evening. I let them know I was driving in from an hour and a half away and when I arrived I found out the car was sold yesterday. Don't waste your time at this dealership. They are the type that give car salesmen a bad name. More
Recall I made an appointment for a recall on my car and was told they had the part in stock. When I came in for my appointment they told me they didn’t have I made an appointment for a recall on my car and was told they had the part in stock. When I came in for my appointment they told me they didn’t have the part to come back in 2 days. The wait time for my service was reasonable. More
Great customer service We were very pleased with the knowledge and prompt friendly service at this dealership. We are new to the area and had a warranty issue that was resol We were very pleased with the knowledge and prompt friendly service at this dealership. We are new to the area and had a warranty issue that was resolved quickly to our complete satisfaction. We will be back! More