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Sir Walter Chevrolet Company - Service Center

Raleigh, NC

3.6
50 Reviews
Call Service Center (984) 374-1118

50 Reviews of Sir Walter Chevrolet Company - Service Center

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August 28, 2025

Great and Quick Service. Will be coming back in the future for sure! Very friendly! More

by pgilligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Devonte
Report | Print
August 22, 2025

The inspection video was of the technician (DEVANTE CALDWELL - 86A) whistling and the car chime. Not helpful. I contacted JBryant@sirwalter.com, as requested from many of the survey requests I have re More

by chevy_owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAVID MCKENZIE 205A, DEVANTE CALDWELL - 86A
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August 21, 2025

My Service Advisor David McKenzie was very attentive to my service request and made sure my concerns were addressed and resolved if need be! Purchased my High Country Silverado in 2020 from Sir Walter Chev More

by tjmeyer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKenzie
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Aug 22, 2025 -

Sir Walter Chevrolet Company responded

We're happy to hear that your Silverado got the expert Chevy care it needed! David is a master at what he does, and it shows every time a vehicle rolls into our service bay. Thanks for taking the time to give him a shoutout! We're excited to welcome you back whenever your truck needs expert attention.

August 10, 2025

I visited this service center on Glenwood Ave in Raleigh to get 2 new tires. They placed tires in my car that were too small and charged me for tires that cost more than the ones they put on! Disgusting to More

by lockology42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Smith and Tony Chou
Report | Print
Aug 11, 2025 -

Sir Walter Chevrolet Company responded

Hello, and thank you for reaching out with your feedback. We are concerned about the content in your review, and we would like to learn more about your experience to ensure you receive the proper service that we strive for. Please reach out to JB Bryant, Service Director, at jbryant@sirwalter.com so we can discuss your recent visit further. Thank you.

Aug 15, 2025 -

lockology42 responded

I paid for tires to fit my vehicle. However, a different brand along with tires that were too small were put on my car. Then I was told to drive safely upon leaving. How would that be possible??? I went back to get the tires put on that I paid for and no one came out to apologize or anything. Now how does a certified mechanic put tires on that are too small and the align them to the car??? That was purposefully done.

Aug 21, 2025 -

Sir Walter Chevrolet Company responded

Hello again, and thank you for sharing your feedback with us. We share your concern and would like to better assist you to ensure your vehicle receives the proper service. We ask that you contact Service Director JB Bryant at jbryant@sirwalter.com so we can discuss your experience and help you further. Thanks, and we look forward to hearing from you.

Sep 10, 2025 -

lockology42 responded

Hello. I do have a follow up. Every since I've purchased new tires from you, which were originally placed into my car in a size too small, my tires have to be filled with air every other day. I do not believe an alignment had been done at all. I paid for an alignment at the time the wrong tire size had been put on. I want an alignment to be scheduled for me for this Saturday 9/13.

March 29, 2025

2 time they leave a lose lug nuts , this is very frustrating and disappointing. I bring the truck to a dealer because they are supposed be professional but they are so irresponsibles. More

by Victor Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Apr 01, 2025 -

Sir Walter Chevrolet Company responded

Hello Victor, and thank you for reaching out to us. We understand your frustration, and when things like this happen we want to take measures to ensure they don’t happen again. Please call Service Director, JB Bryant, at 919-787-3700 whenever possible so that we can talk about your visit and learn more about it. Thank you.

March 19, 2025

Awesome place to buy a vehicle or get it serviced. Excellent sales staff helped me with multiple vehicles over the years, service is great and will get any issues taken care of correctly and in a time More

by Storminnorman060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 20, 2025 -

Sir Walter Chevrolet Company responded

From sales to service, we aim for greatness every day. It's great to hear that you had a great time working with us! Be sure to let us know if there's anything else you can use our help with. We're always happy to help!

February 27, 2025

This dealership is second to none in customer service. Very professional and responsive. Excellent communication and my service manager, Chris, was so personable, kind, and helpful. Would not take my Tah More

by Dana.judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 27, 2025 -

Sir Walter Chevrolet Company responded

Hi again, Dana! It's great to hear from you! Thanks for stopping in and trusting our team with your Tahoe. It's team members like Chris who give us all something to strive for, such as service that earns 5-star ratings. Thank you again, and we hope you have lots of fun trips planned for your Tahoe!

January 22, 2025

Prompt, efficient service; courteous, friendly personnel. I have dealt with Sir Walter for years and will be to do so. More

by cdodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn ? and Michael Penick
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Jan 22, 2025 -

Sir Walter Chevrolet Company responded

Our team appreciates your perfect rating! We're honored to continue working with you over the course of these years, and we're looking forward to your next visit!

November 07, 2024

They do good work. I have been getting my car serviced here for two years. More

by cjmcfn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 07, 2024 -

Sir Walter Chevrolet Company responded

Thanks for the fantastic review! It’s great to know we met your expectations, and we look forward to assisting you again.

October 04, 2024

They made my recent visit very pleasant and enjoyable. I highly recommend this dealership. Thank you. More

by Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service, Andre in sales
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Oct 07, 2024 -

Sir Walter Chevrolet Company responded

We're happy to hear that your service visit for your Chevy with Mike went so well, Cooper! Thanks for leaving this five-star review, and we look forward to helping you out again.

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