Sir Walter Chevrolet Company - Service Center

2 visits and damaged vehicle both times Purchased my '18 Colorado here, service for torque converter once, vehicle had ding in the right wheel arch. Second service for same issue (which was Purchased my '18 Colorado here, service for torque converter once, vehicle had ding in the right wheel arch. Second service for same issue (which was supposed to be fixed right the first time) and now I have oil on my roof liner inside the vehicle, above the drivers door. Extremely frustrated with lack of response from anyone at this dealership - Service dept are friendly and courteous, however, the actual service quality is poor to terrible. DO NOT bring your vehicle here for service!! Buy here sure, but please get service elsewhere unless you enjoy making complaints..... More

Client/Sales are great...Service is questionable. I had such a great experience with the purchase of my new '19 Silverado. My Sales Advisor, Bryan was great. The finance guy, Chiago, was great as well I had such a great experience with the purchase of my new '19 Silverado. My Sales Advisor, Bryan was great. The finance guy, Chiago, was great as well! Super nice guys! There were two accessories that I wanted as part of the deal; a tonneau cover and tool boxes. Of course, sales was eager and able to sell them, even though they have little knowledge of accessories, to make the deal. They did their job and verified they would be able to honor the deal by installing the accessories, as requested. Now comes the reason for 3 Stars... It took +2 weeks to get the accessories in, during a time where everything is shipped in 2 days or less. There were two small issues with the finish on the truck that were noted during my pre-delivery checklist...no big deal. I set up an appointment to take the truck in for the install of the tonneau and the toolboxes only to later find out that 1) the "guy" that does their finish work wasn't there that day and 2) the toolboxes don't fit. The finish "guy" being off isn't such a big deal as everyone deserves their time off. The big disappointment is in the service department for throwing their hands up about the toolboxes instead of calling the manufacturer for clarifying details. I reached out to the MFG for clarification to find that the boxes do fit fine, when installed correctly. The service department didn't know what they were doing, so they moved on and put the problem off to someone else. So, I am going to have to take the truck back for the install (which I could easily do myself, but it is the principle and what I paid for). During all of this, I had to deal with my sales advisor instead of the service manager calling me to discuss the issue. Again...a SALES advisor...not the guy responsible for installing it. The guy we spoke to at the parts counter was a bit smug at first and didn't appear to want to help. He ended up coming around, which I appreciated. The whole experience makes me wonder if they can take care of my truck for years to come and wonder what the next experience will be like. More

Lies and Shady Business Practices I bought my 2016 Silverado from Sir Walter brand new with an extended 100k warranty. Brought my truck in last week at 37k miles (1k out of 36k bumper I bought my 2016 Silverado from Sir Walter brand new with an extended 100k warranty. Brought my truck in last week at 37k miles (1k out of 36k bumper to bumper) for a power braking issue. I will preface by saying I did a ton of research on this issue before hand, and the issue with my truck is well known and has affected hundreds of GM full size trucks and SUV's across the US. Not only that, but there is a service bulletin out, and a class action lawsuit against GM for safety concerns and them using knowingly faulty parts resulting in active brake failures. I will also preface with the fact that the "technician" at Sir Walter was able to replicate this issue every single time when testing the vehicle. So, I bring my truck in to get this repaired, or the faulty part (vacuum pump) replaced, and I was told 2 things by the tech - Number 1: I need to bring my truck back to stock form. My wheels and tires are too heavy for my truck, causing the failure. This was so comical, I thought he was joking. My truck is leveled 2" with OEM GM wheels and slightly larger, more aggressive tires. This "diagnosis" is coming from a dealership that sells trucks that are lifted higher, with larger/heavier wheels/tires than are on my truck, on the same factory brake components. Keep in mind, this is also a truck with an 8k+ tow capacity, and they blamed it on my wheels and tires being being MAYBE 15 lbs heavier each than the stock setup. This is a total cop out answer and poor attempt to say that my warranty is void and wont cover the issue, due to my modifications to my truck. This may have worked on someone who doesn't know much about trucks/cars, but not me. First valid attempt to take advantage of a "valued customer". Number 2: Before diagnosing and pinpointing the issue (besides the comical answer I just stated), I was told that pretty much my whole power braking system needs to be replaced (vacuum pump, brake booster, master cylinder, and all hosing associated), with a grand total of $2,000 out of pocket because it will NOT be covered under my 100k warranty (complete BS). I was also told that this may not fix the issue.... My truck was dropped of on a Tuesday, and I picked it up the following Monday, so it sat for 6 days, untouched after the initial testing. RESOLUTION: No more Sir walter Chevrolet. After picking up my truck, I brought it to a friends shop, where they were able to - test, diagnose, and FIX the problem in ONE DAY. FIX: Bad Vaccum pump. Quick and easy replacement with the updated GM pump, checked other components and everything else functioned just as it should. Keep in mind, Sir Walter wanted to charge me $2k out of pocket to replace other related parts that were completely fine. This was replaced for a fraction of that cost, and get this, it WAS covered under warranty! MORAL OF THE STORY: All things considered, Brian and Brandon have been great to work with. That was literally the only positive. I really wanted to like Sir Walter Chevy, however I will never be back to them for anything. I've even got a handful of free oil changes/services left that I will not be exhausting because I no longer trust them with my truck. All due to shady business practices, incompetence, attempted exploitation, and negligence to their customer's needs. Being a customer that spent almost $50k on a truck, this whole process was super negligent and unprofessional. Service department is a total scam. I had every intention of purchasing my next truck from them at the end of this year but will now go elsewhere. I also have a few friends that are in the market to buy trucks in the the immediate future, as well as many more friends/colleagues beyond that looking to purchase personal and business related vehicles. I have, and will continue to urge everyone I know to purchase from any other dealership in the area besides Sir Walter. More

Go ANYWHERE Else The service department is rude and Sean who calls people to report the status of their vehicle and, Mike, their service manager are both incompetent a The service department is rude and Sean who calls people to report the status of their vehicle and, Mike, their service manager are both incompetent at their respective jobs. I’ve also been there to purchase a camaro and found one I was interested in but it was going in for service at the time. I asked the salesman to call me when it got out of the shop and he never called. More