Sir Walter Chevrolet Company - Service Center

If I ever buy a Chevy Again it will not be with Sir Walter After having my tires balanced and rotated and replacing a water pump for the 3rd time on two different cars. 2 on a Chevy Cruise and Now on a Malibu. After having my tires balanced and rotated and replacing a water pump for the 3rd time on two different cars. 2 on a Chevy Cruise and Now on a Malibu. Don't buy any Chevy with a turbo charged 4 cylinder engine. Both my cars had same engine. The tech never reset or checked the tire pressure sensors. Took back second time and was told I needed two tires they still did not reset tire pressure sensors. Service Manager was not sympathetic or emphatic. General Manager promised a reduction in cost due to inconvenience. Never ever did nor had intentions. More

Greasy hands New 1500 truck, warranty oil change/tire rotation, appt. started on time, guys in the front were on it, brought my truck around after, big greasy spot New 1500 truck, warranty oil change/tire rotation, appt. started on time, guys in the front were on it, brought my truck around after, big greasy spots on the wheels, no hand wipe/glove change I guess, big oily spot on the console lid from service guy's elbow (light grey interior), oil on the steering wheel, nice. More

Quick service Driving up from Florida to New York. The car developed a problem,stopped at Sir Walter Chevy and met with Service Rep. Lonnie Renfro.Two hours later I Driving up from Florida to New York. The car developed a problem,stopped at Sir Walter Chevy and met with Service Rep. Lonnie Renfro.Two hours later I was on the road ,problem solved.Great service!!! More

with just a misunderstanding Thank you Matt,,,for coming thru,,,,when we misunderstand things it can sometime get out of hand,,, thanks for giving me a 2nd chance,,,,you guys did Thank you Matt,,,for coming thru,,,,when we misunderstand things it can sometime get out of hand,,, thanks for giving me a 2nd chance,,,,you guys did a wounderful job More

During the last several times we brought the vehicle in for service, I find it curious that they don’t seem to have a full time “specialist” for what it is we need done. For example we needed a front end a for service, I find it curious that they don’t seem to have a full time “specialist” for what it is we need done. For example we needed a front end alignment and the “Tire Guy” wasn’t in that day. The sunroof’s drain holes needed cleaning out and the “Leak Guy” apparently is the only person who knows what to do and he’s only there on Thursdays. If I wanted a vehicle who needed a specialist every time I brought it in, I would have not bought a Chevy More

My '09 Cobalt recently stopped starting so naturally I had it towed in for service. Sir Walter promptly provided me with a rental and told me it would take two days to fix and the warranty would cover eve had it towed in for service. Sir Walter promptly provided me with a rental and told me it would take two days to fix and the warranty would cover everything. Fast forward through 9 days of delays and reassuring phone calls, and I get a final phone call from the service rep saying they will not cover the rental. I had to fight my way through it, and they still only covered half the rental bill saying some parts were not under warranty (which took them over a week to reach this conclusion?!). The "factory trained" mechanic even told me at one point, "you know how many of these cars we get in here?" (makes a 'zero' gesture with his hand) "this is the first one I've seen." Insult to injury: I was asked to wait in the office while the paperwork was being completed. I waited for a half-hour before wandering off to find the service rep, at which point he told me everything was ready and to see the cashier inside. Upon visiting the cashier I found another charge on the receipt (clerical error) that I had to straighten out. Now I am stuck with hundreds of dollars of unexpected expenses and my car is still not running properly. Will not return, and I wish they didn't already have my money from the initial sale. Headache. More