Sky Chevrolet of Provo - Service Center

I brought my Tahoe in for the instrument panel cluster replacement & later for the engine light that wouldn't go off. I was treated with the greatest respect by Tony. He answered all of my questions & I replacement & later for the engine light that wouldn't go off. I was treated with the greatest respect by Tony. He answered all of my questions & I didn't feel intimidated. He was very knowledgeable & I appreciated his willingness to help me find the solutions to fix my car & letting me know of other items that needed to be addressed on the car. Tony is also very friendly & goes out of his way to help others. I don't usually go to dealerships for problems with my cars, but, I have appreciated Tony's personality and helpfulness so much that I have decideded to call him when I have problems with my car. (I do hope that won't be often, though) More

First off Larry H took advantage of my naivete when I was foolishly in a hurry making me think I was getting a good deal on a 99 Chrysler 300M that I found out when I got home to Nashville I had paid about $ foolishly in a hurry making me think I was getting a good deal on a 99 Chrysler 300M that I found out when I got home to Nashville I had paid about $2000 more than retail bluebook. The salesman swore he'd take care of my daughter and her car. A few weeks later the driver's side window won't go down. They said it was the motor and said replacing that would fix the problem for only $300+tax. Then they said it was the switch too and replacing both would cost only $450. I think the salesman meant that he would take advantage of my daughter. I must have misunderstood him. Bottom line? Buy your cars from somewhere - anywhere - else than Larry H. Miller. Now my daughter tells me that the service department broke the driver's side door panel when they had it in for service and after a week of trying to get it fixed they are telling her that they will let her know if she has to pay for the repairs or not. Definitely do not go to Larry H for any reason whatsoever. More

Two months after I get new tires from Larry Miller at Provo, one of them (front left) losses pressure without any apparent reason while I was driving to SLC from Provo, I replaced the bad tire on a reall Provo, one of them (front left) losses pressure without any apparent reason while I was driving to SLC from Provo, I replaced the bad tire on a really hot day with the spare. After that I went directly to the dealer to show them what just happened and to request an exchange, but they told me that the warranty doesn't cover that issue (didn't even check the bad tire) instead they gave me an estimate of $171 to get a new tire installed. What a crap! Customer service is Ok, until they find out that they won't make any money from you, be careful! They don't seem to be authorized dealers to sell tires, one of the guys there told me to go to one of the authorized GoodYear's dealers (and gave me a GoodYear Customer Service Phone number) and any of those dealers could decided if the tire can be replaced or not. Really crap service! More

Service receptionists very friendy. Service horrible! Price ridiculously high!!! Took my vehicle to have some electrical work done, several warning lights in dashboard were on. in my opinion this dealers Price ridiculously high!!! Took my vehicle to have some electrical work done, several warning lights in dashboard were on. in my opinion this dealership does NOT, repeat DOES NOT, have a qualified electrician. Dealership kept my vehicle 3 weeks, could not find electrical problem. Every week needed to intall new part, so they say. Bill was at $3000+ after 3rd week. I had to say stop because it seemed there was no end. After I said I wanted vehicle back, they finally fixed. 1 month later dash board warning lights came back on. Took back to dealer. Again they wanted to put more parts in, because they say problem was not related to previous work done. They were 60% sure a $500 part would fix problem. I said NO WAY, not going down that road again. Went and got my vehicle, they still managed to screw me out of a $50 diagnostic fee. I picked up my vehicle and the warning light were off, so I guess there was no need for the $500 part. I took vehicle to another dealership. They found no problems, they say it us possible that the computer was reset or problem codes erased. I checked the locations of were LARRY H. MILLER PROVO said they replaced parts, didn't look like anything was replaced. Those S o B's just reset or erased my problem codes and I got the shaft on a $3000 bill mother F ers!!!!! Wish I had the money to sue those crooked basterds!!!! If you have electrical issues avoid LARRY H. MILLER PROVO, unless you have the money to sponsor their on job training. Which is pretty what I ended up doing. More

Do not take your car here unless you want to keep coming back. We went in for warranty repairs since this was the dealer we bought the car from. It was a 5 hour wait for diagnostics. After that we agreed back. We went in for warranty repairs since this was the dealer we bought the car from. It was a 5 hour wait for diagnostics. After that we agreed to repairs that totaled almost $3000. $800 was our portion. Some of the main issues we brought it in for was leaking coolant, the heater was not working, and the service AWD light kept flashing. There were plenty other repairs though. First to tackle the AWD issue. Upon picking up the car the light flashed after about 5 minutes. We turned around and headed back. It took another hour for them to diagnose that the repair would be another $500. They had missed it on the initial check. We declined this repair and headed on our way. 20 minutes down the road we notice the car smoking. We pull over on the side of the freeway and got out to check. There was antifreeze all over the engine. We called back and they told us to drive back. We diasgreed and told them to send us a towtruck for fear that the enigine would be damaged. We waited 1.5 hours for the tow truck. The next day we were told it was a result of a coolant hose coming disconnected from the radiator. No apology. We went to pick up the car only to find the keys inside and the door ajar in a poorly lit parking lot. When this was addressed the service manager only stated "Oh well how open was the door?" Does it matter? She later said she would let the tech know so he won't do it again. Well there will not be an again. We finally head on our way only to find that the heater is not functioning properly. We aren't going back. I have wasted to much time and gas driving from Layton to Orem. Half our problems have not been fixed and no apology received. On top of poor performance on our car. They fail at customer service as well. More

We had our Camry taken to Brent Brown Toyota (after our son drove it cross-country out to Utah) to have the break specs checked. Jason in service told us we $2000 worth of work on the car, including a fron son drove it cross-country out to Utah) to have the break specs checked. Jason in service told us we $2000 worth of work on the car, including a front brake job (and $1,600 worth of other work (this after we had the car worked on and throughly checked over in Pa. before the trip, and we had quite a bit of stuff done). We let them do the front brakes, and five months later we had noise in the front brakes and a Draper Utah Toyota dealership told us that on the previous front brake job (Brown Toyota) the shims were not put back in, (which caused the pads to wear badly) and the rotors were over turned. We needed new rotors as well as pads. The Brown brake job only lasted 5,000 miles and about six months. We " any of the other things they said we "needed" done. Read on.... At the same time of the Brown brake job, Jason told my son, (who is not well versed in cars and looks like a novice, very bookish) that he needed $1,600 worth of other work done: 1. He said it had a head gasket leak, (we chose not to have them fix this and 50,000 miles later it still holds oil and there is no evidence of a head gasket leak). 2. He also said that the rear axle "fluid" was leaking on our rear breaks. Our dealership here at home in Pa. told us that on a front wheel drive car, there is no fluid in the rear axles, only grease and bearings. Jason also tried to tell me that this leak had something to do with some cracked rear axle "boots" (which don't exist on the back I believe. I thought at first that he was talking about our front CV boots, which we had replaced before the trip out west, and asked him if he was talking about these and he said "no, the rear ones". 3. He also said that the power steering fluid was leaking onto the timing belt and we needed a new timing belt, because of this (the timing belt was one of the thingse had had replaced before the drive out west, but our apparently our dealer in Pa. failed to put a sticker under the hood showing that). A year later we did have to have the power steering leak fixed, but our dealership said that the fluid wasn't () drip onto the timing belt. I did complain directly to Brent Brown himself (this was about three years ago, before I knew about this site) after we needed to have the front brakes redone in half a year, and he did refund us some money, over $100. Not the full amount of the brake job, however. More