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Sky Ford of Provo

Provo, UT

3.6
298 Reviews
At our Ford dealership, you will find all the information you need to make an informed purchase of a new or used car. If you're looking for a new Ford and live in American Fork, Orem, Spanish Fork or the Central Utah area, stop by our dealership, where you'll get a great price and exemplary service! Have questions? Give us a call!
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1995 N. University Parkway

Provo, UT

84604

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Showing 298 reviews

January 08, 2024

Reese is always awesome to work with. Really great service and communication. Look forward to the next visit More

by Dez A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neli Aasa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reese
Jan 10, 2024 -

Sky Ford of Provo responded

Thank you for choosing our dealership for your automotive needs and for sharing your positive experience with us. Our team is committed to providing exceptional customer service and quality work, and we're thrilled to hear that we were able to meet your expectations.

January 05, 2024

The service people from the intake lady to the mechanic were quick, professional, and kept me aware of the mork being done. More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Urry
January 03, 2024

I really appreciate the pick up and delivery of my vehicle and I will be back More

by estallings49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Urry
Jan 04, 2024 -

Sky Ford of Provo responded

We are so happy you took advantage of our complementary pick-up and delivery services! We aim to provide a unique experience for our service guests. Thank you for the input and we look forward to seeing you again and again! Jon Henson - General Manager

January 03, 2024

My wife and I had a get experience with purchasing a car here. Christian was very good at explaining everything to us and was very pleasant to work with..I definitely recommend buying a car at Larry H Mille More

by bryan.ensign
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Zamora
Jan 04, 2024 -

Sky Ford of Provo responded

We appreciate your business and so happy to hear Cristian was very good to you. He is an exceptional individual! We look forward to seeing you down the road and we hope you are enjoying your Jeep! Jon Henson - General Manager

January 02, 2024

Experience was very poor. Showed up on time for a 7:30am appointment for an emissions check and was told that since it’s the New Year, they’re not certified through the state More

by KCB
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Urry
Jan 03, 2024 -

Sky Ford of Provo responded

KCB, I apologize for the emissions machine being down for the new year. I would like to look further into the limited slip differential issue. Sounds like we failed and I would like to make it right. Please, call me and I would be happy to do what it takes to get you some answers. Jon Henson-General Manager 801-356-4210

December 30, 2023

Service was quick and fast. Got stuff done for me in the right amount of time!! More

by Stayedkryzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neli Aasa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Braxton and Olivia , Tim Urry
December 29, 2023

I bought any vehicles From LHM Ford in provo, And its always a pleasure working with Bronson! More

by Jstew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neli Aasa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bronson, Tim Urry
December 21, 2023

I waited 5 hours for an oil change when I was told it would take 1.5 hours. Waited at the dealership and told dealership I would be waiting for vehicle. More

by Ryanrtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Urry
Dec 23, 2023 -

Sky Ford of Provo responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Jon Henson, General Manager, (801) 356-4200

December 20, 2023

They did an awesome job on my truck. This was in and out within an Hour. Thank you. More

by shawnlassen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Urry
November 04, 2023

This dealer consistently takes a minimum of 2 hours to complete an oil change. I waited nearly 5 hours for an oil change and new tires. Nice people, but there is absolutely no hustle in this place. More

by skyler4400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Urry
Nov 08, 2023 -

Sky Ford of Provo responded

We apologize for the delays you experienced during your service visit. Five hours is certainly a long wait for an oil change and tire service, and we understand how this can be frustrating. We appreciate your patience and feedback, and we're committed to improving our service efficiency. Your concerns will be forwarded to our management team for review. - Jon Henson, General Manager, (801) 356-4200

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