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Sky Ford of Provo

Provo, UT

Overview
Employees
Reviews
3.8
297 Reviews
At our Ford dealership, you will find all the information you need to make an informed purchase of a new or used car. If you're looking for a new Ford and live in American Fork, Orem, Spanish Fork or the Central Utah area, stop by our dealership, where you'll get a great price and exemplary service! Have questions? Give us a call!
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1995 N. University Parkway

Provo, UT

84604

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Showing 297 reviews

September 26, 2024

Daniel took excellent care of my service needs. Alignment was completed quickly and precisely. No wait for he appointment. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel with service department
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September 23, 2024

It was the worst experience I have ever had. They had my truck for two weeks and I did not receive a single text or call with an update on my truck. They didn’t even get to half of the things More

by kodeemontgomery32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reese Ensign
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Sky Ford of Provo responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Jeffrey Mellen, General Manager, (801) 356-4200

September 23, 2024

Our experience could have been perfect if we had known the dashboard was warped before we bought the car.. We were told they could fix it. Maybe fix it before it is put on the lot for sale. More

by larainesheen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man at 1st desk in the shop.
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September 21, 2024

I scheduled an oil change and showed up on time. Then proceeded to wait 2 hours for my service to be done with no update or heads up if we waiting that long! For an oil change! More

by coop21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who I worked with
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Sep 29, 2024 -

Sky Ford of Provo responded

Hello Coop21, I apologize for the longer than usual wait. We have been short staffed and hiring diligently. We expect to be fully staffed within the next few weeks. We have one of the best oil change deals in town and our goal is to provide the quickest turn times when back up to speed. We do appreciate your business. Sincerely, Jeff Mellen (jmellen@asburyauto.com).

September 18, 2024

Customer service wasn’t what I hoped for. Price was higher for oil change then expected, took an hr with appointment, didn’t tell me they were done, didn’t explain what was performed for a s More

by jcampbell1722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
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Sep 21, 2024 -

Sky Ford of Provo responded

Dear J Campbell, we appreciate all feedback. I apologize for your less than satisfactory experience. We have been shorthanded and we should be fully staffed by next week. You should have received a multi-purpose inspection at checkout. We do not offer an automatic vacuum on every vehicle. That is upon customer request. As for Jiffy Lube, I'm not sure what pricing you received but I have recently called the local Jiffy Lube and they are more expensive and don't offer free up front diagnostics, trained Ford technicians, a nice waiting lounge with refreshments and Internet. We aren't perfect but when we do make a mistake we always try to make it right with the customer. We do appreciate your business.

September 15, 2024

I find Larry H Miller ford to be very reliable. They take good care of my car and are courteous More

by AWise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Ensign
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 13, 2024

Great experience, great service and would recommend this dealership for many reasons our salesman was great! More

by Mbird069
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristian Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Sakamaki-Kaaua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bronson Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rix Ryskamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Payan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 13, 2024

3H 45m for emissions test scheduled 1 week in advance with no communication about issues; otherwise great More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Sep 20, 2024 -

Sky Ford of Provo responded

We are sorry if we did not provide you with the service you deserve. We strive to make every visit to our dealership a positive one, and it sounds like we missed the mark with you. We value your feedback and would like to know more about your experience. Please contact us at your earliest convenience to discuss the matter further. - Jeffrey Mellen, General Manager, (801) 356-4200

September 13, 2024

Good people with excellent knowledge of their products. Good to deal with them. We enjoyed the experience More

by mike-vowles
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jon Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Bridges
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September 12, 2024

This was the best car buying experience. Everyone we had interaction with and everyone else, was so kind . They took their time. We had lots of questions. They were professional as well More

by kbabenielson2002
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dakota Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bronson Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Payan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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