Sky Ford of Provo - Service Center

We have been dealing with this dealership for a year now with issues that come up after a recall but the most recent trip to Sky Ford has been the most disappointing to the point where we'd rather go anywh with issues that come up after a recall but the most recent trip to Sky Ford has been the most disappointing to the point where we'd rather go anywhere else. Our car presented with issues so we brought it in on a Saturday morning where we were told that we would hear at least a diagnosis by the end of the day or Monday at the latest. It took until Tuesday, which was fine except that they said there was nothing wrong since they could not replicate the issues we claimed to be having. Fast forward a week and the car starts having the issues again plus new issues that were concerning. I called to see if we should bring it in and was told there was limited availability and we'd have to schedule a week out to bring it in at all. We set up and appointment and were assured it would be looked at again same-day since we've had so much trouble in the past with correct communication (an even longer story). We took the car in for our appointment right on time and were told by Reese that it would take about 5-6 hours until we would have a diagnosis but we would get a call. We left the dealership at 1pm and when we passed it both at 3:30pm and 9pm the same day, it was in the same spot we parked it in. Unbelievably frustrating since we had an appointment and were told we'd have at least a diagnosis by the end of the day. When I called the next morning (today), I was told it was not probable for them to have a diagnosis in that time frame or for them to even have it diagnosed by the end of today as well. We are so sick of this dealership and as soon as we have our car back, we will not be returning to this location again. Very unreliable and the miscommunication in this department is appalling. If we could be told up front it would be a few days, that would be preferrable instead of waiting days on end just for the car to be looked at. More

Horrible experience with service at LHM Provo. I couldn’t get through to the service team. I had to drive in and insist on talking to the service representative They said it would be done and deli I couldn’t get through to the service team. I had to drive in and insist on talking to the service representative They said it would be done and delivered. Not so the next day I had to be persistent to talk with the same service rep. I told him I needed my car that day. At 3pm he said it would be delivered that day. After 6 pm still no car. I called asking for a manager. The sales manager was very responsive and had my car delivered. Still no communication from the sales rep. I have no idea what they did as the problems still exist including a recall. I called to talk with a service manager but they were not available. I left my number and no call back. Complete failure on the service department. More

Hard to get a hold of. When I would leave messages I would not get a call back or receive messages through the text option. Final bill significantly more than the estimate When I would leave messages I would not get a call back or receive messages through the text option. Final bill significantly more than the estimate with no explanation. More

The reps and technicians appear to be competent; however, the internal communications between staff is poor. There’s little teamwork or a sense of urgency. the internal communications between staff is poor. There’s little teamwork or a sense of urgency. More

Service was a bad experience. My multiple texts to their service line were ignored and only after multiple calls over multiple days to their service department did I get any updat My multiple texts to their service line were ignored and only after multiple calls over multiple days to their service department did I get any update at all on my car. If they hadn’t started working on it - fine - but it should not be such a difficult experience to talk to my “service advisor.” I’m going to avoid this dealership for future service. More

Good, speedy service. I wish they had told me while I was there that there was a recall on my vehicle, so I could have done my emissions and recall in the same visit. I wish they had told me while I was there that there was a recall on my vehicle, so I could have done my emissions and recall in the same visit. More

Horrible service 3 hour oil change because a service manager wants to call a meeting manager wants to call a meeting More

It was the worst experience I have ever had. They had my truck for two weeks and I did not receive a single text or call with an update on my truck. They didn’t even get to half of the things They had my truck for two weeks and I did not receive a single text or call with an update on my truck. They didn’t even get to half of the things I needed done. I will never return to this dealership for anything again. I have talked to many people that have had the same experience as I did. So I would recommend going somewhere else. More

I scheduled an oil change and showed up on time. Then proceeded to wait 2 hours for my service to be done with no update or heads up if we waiting that long! For an oil change! Then proceeded to wait 2 hours for my service to be done with no update or heads up if we waiting that long! For an oil change! More