Sky Ford of Provo - Service Center

Customer service wasn’t what I hoped for. Price was higher for oil change then expected, took an hr with appointment, didn’t tell me they were done, didn’t explain what was performed for a s Price was higher for oil change then expected, took an hr with appointment, didn’t tell me they were done, didn’t explain what was performed for a simple oil change, didn’t offer to change engine air filter, didn’t vacuum, horrible place to drop off a brand new F150. Jiffy Lube does a better job. More

3H 45m for emissions test scheduled 1 week in advance with no communication about issues; otherwise great with no communication about issues; otherwise great More

Two weeks ago today had oil change, bought special, and cooling system flush. Engine temp is running higher. One week ago today, had cruse control serviced. Purchased new control. As of yesterday it no cooling system flush. Engine temp is running higher. One week ago today, had cruse control serviced. Purchased new control. As of yesterday it no longer is working. Made trip from SLC residence to Provo, service rep suggested that the work performed and apparatus installed might not be under warranty. I made an appointment for today, 1000 hrs. I just completed a phone call to the Service department announcing the cancelation of the appointment scheduled today. The person I spoke with seemed less or uninterested, and therefore, I did not feel supported or listened to, and it seemed to me that any other relationship or interaction was preferable to assisting me. Customer satisfaction is a 2 out of 10. More

I scheduled my service and sent my car 2 days before so they'd have it and I thought it was taken care of. So fri and sat I called to find out the status due to no response from anyone there and both calls they'd have it and I thought it was taken care of. So fri and sat I called to find out the status due to no response from anyone there and both calls were received with confusion and no real explanations. So I asked to speak to the manager and he was busy and apparently too busy to call me back. I showed up on the following Tuesday to crack some skulls and the just said a guy had quit on them. I'd been calling and no one cared to look into it and get back to me. So finally almost a week later they put it in for simple work to be done, but it still wasn't completed until Thursday late afternoon. Friday I reached out by email and text but nothing. Finally at 5 I got through to them that it was done and I picked it up on Sat 1.5 wk later. That was giving me their highest customer service. More

Went there for a simple oil change, they tried to charge me $185 to “check “ for an oil leak, then another thousand dollars to fix the oil leak. Then they neglected to turn off the “service engine soon“ lig me $185 to “check “ for an oil leak, then another thousand dollars to fix the oil leak. Then they neglected to turn off the “service engine soon“ light. Disappointed. More

Horrible. Supposed to fix a recall. Kept it three days with no update. No return phone call. Finally went to get my car and they weren’t sure where it was. Fou Supposed to fix a recall. Kept it three days with no update. No return phone call. Finally went to get my car and they weren’t sure where it was. Found it and brought it home—unfixed. More

The communication with the service department was absolutely nonexistent. We waited three weeks to get your truck fixed And had to call to find out if the part had even been delivered yet. We left me absolutely nonexistent. We waited three weeks to get your truck fixed And had to call to find out if the part had even been delivered yet. We left messages, repeated phone calls with nobody returning phone calls. More

Horrible customer service! They don’t answer their phones or give up dates. We dropped off a car for a service recall on a Sunday night. No one called to let us if they’d recei They don’t answer their phones or give up dates. We dropped off a car for a service recall on a Sunday night. No one called to let us if they’d received the car or not. After 3 days (we thought the car was stolen at this point since the drop off key box did not look safe) we were finally able to speak with someone on the phone, and they couldn’t if even tell us what was going on. They said they’d call back, but didn’t. We called the next day, and nothing was done on car after 4 day at the dealership. The recall letter says that the dealerships have the parts to fix the car, yet we were told that you have to order the parts to fix it, we can pick up the car and you’d call us back when the parts are in. I bet you would not call back! Plus, we didn’t have to wait for 4 days to find that out. More