Sky Ford of Provo - Service Center

Very helpful and knowledgeable personnel. Eric, Service Advisor, rolled up his sleeves and managed the testing and repair process on my F250 from start to finish; kept me informed every step Eric, Service Advisor, rolled up his sleeves and managed the testing and repair process on my F250 from start to finish; kept me informed every step of the way. More

The service work is good. The response on returning calls is poor. I was told it's because the dealership is understaffed. That doesn't help when time is of the essence for a The response on returning calls is poor. I was told it's because the dealership is understaffed. That doesn't help when time is of the essence for a customer More

I was treated courteously, I came a day early for my appointment, but they worked me in so I didn’t have to return. I’m very pleased with my experiences there appointment, but they worked me in so I didn’t have to return. I’m very pleased with my experiences there More

Was pleased with the speed and service of which they did the needed repairs to my F150 truck. Pleased! the needed repairs to my F150 truck. Pleased! More

Never had an issue with the service before my last visit. Was quoted 2-4 hours and they had my car for two days. I could not get them to answer the phone ,got the run around and hung up on multiple times wh Was quoted 2-4 hours and they had my car for two days. I could not get them to answer the phone ,got the run around and hung up on multiple times while I was waiting for the uodate.. My brakes were replaced and serviced by them the previous visit and the. My brake line broke two months later. More

Customer service within the service department has been so disappointing. I am usually one to never leave reviews. I realize they are just a matter of opinion. But, I have continually had poor experiences so disappointing. I am usually one to never leave reviews. I realize they are just a matter of opinion. But, I have continually had poor experiences with the service department. Not just one time, multiple times. There is zero communication about the status of your car. They are almost impossible to reach via phone. I am promised that they will communicate and deliver by a certain time. That never happens. I understand that sometimes service takes longer. That would be just fine if that was communicated to me. Instead, no one contacts me, Granted, this is primarily been my experience with one particular service agent. Very disappointing! Enough that I would never buy a car there again. More

I setup an appointment to have an oil change. I asked if they would diagnose why my low oil warning alert would trigger intermittently during the summer months. I sat in the waiting room for I asked if they would diagnose why my low oil warning alert would trigger intermittently during the summer months. I sat in the waiting room for 3 hours. at closing time I was told that it was fixed and I asked about the oil change and was told that it was paid for by some pre paid bundle or something like that. I started home and the low oil pressure alert flashed on the dash. I checked the oil life meter and it had not been reset. the window sticker had not been changed. I called and made an appoint for thw whole day (giving them time to fully diagnoswe the issue.. I had not received a call by 5:30pm so I went to the dealership. after waiting for almost 2 hourrs i was told that the oil pressure switch and pigtail was replaced. still no word on the oil change... driving home I got the low oil pressure alert again. the next day I looked at the oil filter. it has not been changed and the oil on the dipstick is filthy. the "pig tail' had not been replaced. NOTHING HAD BEEN DONE AT ALL. HUGE FAIL More