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Sky Ford of Provo - Service Center

Provo, UT

3.4
188 Reviews

188 Reviews of Sky Ford of Provo - Service Center

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June 28, 2024

Dealership does not take responsibility for when they damage people vehicles. Service manager is so unprofessional my mind exploded & the rest of the employees are not on the same page because you get a More

by Anonymous
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Zavala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reese Ensign
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Sky Ford of Provo responded

Hello, thank you for reaching out. The experience you've described is not the experience we want for our customers. Your feedback is important, and if we haven't had the chance to speak directly, please contact me so we can discuss your concerns and find a resolution. I look forward to straightening this out. - Nate Martin, Service Manager 801.356.4256

June 17, 2024

The dealership is Very nice. However the Service department can be abit more attentive to customers would be appreciated. Twice I went and had to either wait more than 5 minut More

by Phizzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Ensign
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Sky Ford of Provo responded

Thank you for your honest feedback. I'm glad to hear you appreciate the dealership overall, but I apologize for any inattentive service you experienced. We are constantly working on improving our attentiveness and customer service. If we haven’t discussed this directly, please reach out to me so we can ensure your future visits are more satisfactory. - Jon Henson, General Manager, (801) 356-4200

June 14, 2024

They did not tell me about the multipoint inspection. Don't know if it happened. More

by Ktm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Jun 16, 2024 -

Sky Ford of Provo responded

My apologies. I'll have someone reach out and go over the multipoint inspection with you. It is complementary on all services.

June 12, 2024

They took 2 hours and I had to ask for my car and not only that they didn’t do the oil change and the light for oil change is on and the sticker on the window is still with the old oil change. Terrible s More

by asalia herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Zavala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reese Ensign
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Sky Ford of Provo responded

I'm very sorry to hear we didn't get the sticker on our window and we took 2 hours. I'll have Nate the Service Manager reach out and we will correct this for you. Thank you, Jon

June 08, 2024

The dealer is very stable, I have bought my last five cars from here. I like the constancy of the materials they use in their mantainance program. More

by Birdjackd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Ensign
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Took my Maverick on for three recalls. Was done by noon. Leo was amazingly awesome!!! More

by dallyn.zundel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Zavala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Sky Ford of Provo responded

We appreciate you choosing our dealership for your automotive needs and for taking the time to leave us your feedback. We're thrilled to hear that our team was able to provide you with the assistance you needed and we look forward to serving you again in the future.

June 05, 2024

Work was done promptly and well. They even washed my car and checked my ford pass points without being asked. More

by joelbridges76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Zavala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reese Ensign
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Sky Ford of Provo responded

Thank you for taking the time to leave us a 5-star review! We're happy to hear that our team was able to provide you with the assistance you needed and that you were satisfied with the service you received. We appreciate your business and hope to see you again soon!

May 31, 2024

Cannot say enough about the great service and personnel who jumped in and repaired a major problem with our vehicle. Would highly recommend this dealership to anyone. Thanks for getting us back on the road More

by CSM(USAR Ret.)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Ensign
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
May 25, 2024

I have had multiple experiences with this dealership. Buying vehicles and with servic as an out of state customer as well as a Utah resident. They have always exceeded my expectations to the point of wor More

by wood.tom.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

I have enjoyed my experience with this dealership and the service that they provide. I would recommend them. More

by rowdybno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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