On 05/09/2020 I bought a car I found on their website.
I dealt with Pete, he seemed like a great guy and very reasonable so we finally agreed upon a fair contract with a warranty for 6 months/6k miles, whichever came first.
Including a promise to fix the CEL that had been on since the day I went and looked at it but Pete assured me it was on due to the car needing a new gas cap and told me to take it to a VOLKSWAGEN dealership NEAR me.
Took the the car to VW for the new.gas cap ....
They did replace it but when I picked the car up, I didn’t even get out of the parking lot when the CEL came back on. Which was now due to codes reading fault due to a radiator sensor/or new radiator.
(A common thing for VW’s if not replaced with an OEM part)
Right away I told Pete about this, he told me no way, that’s impossible, since the auction already replaced it and for me to bring the car 2 HOURS back to his mechanic and if he finds something wrong, only then he’ll fix it but he’s not just gonna toss money out the window for something he feels isn’t wrong with the car.
Then proceeded to tell me that VW first told him it was the gas cap and said then the next week told him something different but the reason it took that long was because VW (and myself) was having a difficult time getting Pete to respond to them and now to Pete it “seemed fishy“ and that I “was taking advantage of him” and “VW is trying to get over on him”
These texts went back an forth for almost an hour with him basically telling me to take more time off work and caring for my mother with Alzheimer’s just to take the car to HIM so his mechanic can see if anything’s wrong and if so, he’ll fix it...
Since getting the car home and trying to get things taken care of by Pete has turned this entire experience into a nightmare. It seems the only time I get to drive the car is taking it back to get service done only to find out Pete doesn’t want to comply unless under his conditions.
I told Pete that I would leave him a stellar review after all the nonsense was finally done and over and I’ll be more than willing to delete this one and write one that’s got a great outcome but I can’t keep up with the back and forth arguing just to get something already under warranty fixed.
I really hope next time I come on here it’s to write that great review and praise him for all he’s done to help me out to get this car squared away so I can actually enjoy it.