Sloane Honda - Service Center

The service advisors I was working with (Zaire and the woman whose name is unknown to me) were rude, unfriendly, and argumentative. Initially, they refused to perform the work I scheduled online (to remov woman whose name is unknown to me) were rude, unfriendly, and argumentative. Initially, they refused to perform the work I scheduled online (to remove the screw from the tire, and to address the frozen infotainment screen) unless I'd drop the car off for the entire day, despite the fact I selected an option to "wait at the dealership" rather than dropping the car off for the entire day. I told the advisor I am OK with fixing the screw problem only. The labour was supposed to be 1.5 hours initially, and then it was extended to 2.5 hours because they needed to contact Zurich insurance. It took the service technician over three hours to remove the screw and to fix the tire, which actually takes about 25 minutes and costs $20 at the tire center. I was never notified that the job was completed until I texted Zaire myself. Zaire replied that the car was ready an hour ago but he never texted me with the status because he assumed that I dropped the car for the entire day (?), he was argumentative and never apologized. Now, I understand the reason why this service center is rated low amongst other Honda dealerships in the area. I am not recommending to use this service center, unless they train their so called "service advisors" on the customer satisfaction principles. More

My experience , i was well pleased Zaire was the representative he was very professional he took time to explain everything to me. My car was completed in a timely manner. I have been with this dea representative he was very professional he took time to explain everything to me. My car was completed in a timely manner. I have been with this dealership since 2008 this is one time that I was in and out within less than two hours. Thank you More

After dropping off my vehicle at the service dept, I was kept informed and was sent a video clip via text showing and explaining the condition of my tires which helped with the decision to replace 2 of them kept informed and was sent a video clip via text showing and explaining the condition of my tires which helped with the decision to replace 2 of them. I usually receive fast reliable service here and will return next time. More

Great service and employees are very kind. Free coffee helps. See them next year in 2024 Free coffee helps. See them next year in 2024 More

They always give great service no matter what you bring your car in for, everyone is very professional your car in for, everyone is very professional More

I would highly recommend this place, they did a good job on my car engine on my car engine More

Keep you informed about the status of your car while you are waiting. The only change that i am disappointed about is the appointment calls are taking by a call center. are waiting. The only change that i am disappointed about is the appointment calls are taking by a call center. More

As good as their sales department is, so bad is their service. Got a call for service: “ please be there at 8:15am, not on 8:14, not on 8:16, 8:15 precisely. Upon arrival I found a line starting at Bus service. Got a call for service: “ please be there at 8:15am, not on 8:14, not on 8:16, 8:15 precisely. Upon arrival I found a line starting at Bustleton Ave. Stepped into the office to let them know I was there, got an angry answer : Don’t you see the line?!! Go there and wait for your turn! So, I just went to the nearest customer friendly shop and did oil change and tire rotation at my cost. On 7/20 my brand new Honda Pilot started spitting out error codes. I came to the dealership and was assured that a service department manager will call me . Never happened. Then I called and was told to bring the car in on Saturday 7/22 8am. After waking up on my very rare day off and coming to the dealership , standing in line, I’ve been told, they have never heard about my appointment. The worst service and the major disrespect to their customers. Avoid that awful dealership by all means! More

As usual the employees and service was excelent. That's why mmy last 3 honda's have been taken care of by sloane. That's why mmy last 3 honda's have been taken care of by sloane. More

A friendly, knowledgeable staff. I have been having my Hondas serviced here for years. I went in for State Inspection. Jamie in service quickly checked me in and kept me informed o I have been having my Hondas serviced here for years. I went in for State Inspection. Jamie in service quickly checked me in and kept me informed of the status of the service needed. More