Sloane Honda - Service Center

Dropped the ball part not ordered for day of appointment dropped off had make another appointment dropped off had make another appointment More

I was very well pleased with Zaire - he was extremely professional - it was just for an oil change - but and he took the time to explain the paperword in full. I hyave used Sloane dealers for over 20 yea professional - it was just for an oil change - but and he took the time to explain the paperword in full. I hyave used Sloane dealers for over 20 years and have always been satisfied wiht the sales and service. More

They are always helpful, pleasant, caring and efficient. We have never had a bad experience in all the years we have using them We have never had a bad experience in all the years we have using them More

The service advisors I was working with (Zaire and the woman whose name is unknown to me) were rude, unfriendly, and argumentative. Initially, they refused to perform the work I scheduled online (to remov woman whose name is unknown to me) were rude, unfriendly, and argumentative. Initially, they refused to perform the work I scheduled online (to remove the screw from the tire, and to address the frozen infotainment screen) unless I'd drop the car off for the entire day, despite the fact I selected an option to "wait at the dealership" rather than dropping the car off for the entire day. I told the advisor I am OK with fixing the screw problem only. The labour was supposed to be 1.5 hours initially, and then it was extended to 2.5 hours because they needed to contact Zurich insurance. It took the service technician over three hours to remove the screw and to fix the tire, which actually takes about 25 minutes and costs $20 at the tire center. I was never notified that the job was completed until I texted Zaire myself. Zaire replied that the car was ready an hour ago but he never texted me with the status because he assumed that I dropped the car for the entire day (?), he was argumentative and never apologized. Now, I understand the reason why this service center is rated low amongst other Honda dealerships in the area. I am not recommending to use this service center, unless they train their so called "service advisors" on the customer satisfaction principles. More

My experience , i was well pleased Zaire was the representative he was very professional he took time to explain everything to me. My car was completed in a timely manner. I have been with this dea representative he was very professional he took time to explain everything to me. My car was completed in a timely manner. I have been with this dealership since 2008 this is one time that I was in and out within less than two hours. Thank you More

After dropping off my vehicle at the service dept, I was kept informed and was sent a video clip via text showing and explaining the condition of my tires which helped with the decision to replace 2 of them kept informed and was sent a video clip via text showing and explaining the condition of my tires which helped with the decision to replace 2 of them. I usually receive fast reliable service here and will return next time. More

Great service and employees are very kind. Free coffee helps. See them next year in 2024 Free coffee helps. See them next year in 2024 More

They always give great service no matter what you bring your car in for, everyone is very professional your car in for, everyone is very professional More

I would highly recommend this place, they did a good job on my car engine on my car engine More

Keep you informed about the status of your car while you are waiting. The only change that i am disappointed about is the appointment calls are taking by a call center. are waiting. The only change that i am disappointed about is the appointment calls are taking by a call center. More