Smail Buick GMC Cadillac

Attention to detail could be better We bought the auto butler package when we purchased our car in 2016. We travel 45 minutes each way and wait for three hours for this service primarily We bought the auto butler package when we purchased our car in 2016. We travel 45 minutes each way and wait for three hours for this service primarily because we paid for it in advance. When you buy something like this you expect meticulous attention to detail. The cleaning and detailing on our car was average. The back was not vacuumed out even though I told the receptionist how to release a scooter lift, under the rear hatch was not cleaned, there was still apple juice rings in the back seat from our granddaughter and there were still leaves in the hood compartment by the windshield wipers. Some will consider this minor but this is not what you pay for in a detailing job. I believe we have one "detailing" job left but I doubt I will drive that far to have a mediocre job done. More

Great service! Efficient and friendly! Since I started using Smail, I don't hate going back to the dealership! I was having trouble with a tire. I pulled into the dealership with NO appoint Since I started using Smail, I don't hate going back to the dealership! I was having trouble with a tire. I pulled into the dealership with NO appointment. Within 20 minutes, I was on my way - problem solved! More

Excellent Sales and Service from Smail's for many years! Troy is the best! My appointment was set and handled quickly and efficiently. Every effort was accomplished to accommodate my needs. Highly Recommende Troy is the best! My appointment was set and handled quickly and efficiently. Every effort was accomplished to accommodate my needs. Highly Recommended! Six Stars! More

Always a pleasant experience Troy, as always, was friendly and efficient. More than satisfied with my visit. I go there for all my automotive needs. Everyone treats you well. Troy, as always, was friendly and efficient. More than satisfied with my visit. I go there for all my automotive needs. Everyone treats you well. More

Troy was VERY efficient, and on time with my appt.. Took my auto for oil change. Troy was VERY efficient and on time. I was out in 40min. excellant. Troy is a great guy. No nonsense. Took my auto for oil change. Troy was VERY efficient and on time. I was out in 40min. excellant. Troy is a great guy. No nonsense. More

Friendly service I always take my Enclave in for a check before heading on vacation. Troy always helpful with explaining any repairs that were made and recommending f I always take my Enclave in for a check before heading on vacation. Troy always helpful with explaining any repairs that were made and recommending future maintenance. More

Service appoinment It's always a pleasure dealing with Troy. He is always happy to take care of anything that needs done. It's a good experience when people know your na It's always a pleasure dealing with Troy. He is always happy to take care of anything that needs done. It's a good experience when people know your name and treat you like a friend not just a customer. Troy is always willing to meet my schedule and take of any issues that come up. More

Great experience Bill Campana was very helpful finding me a car of my choice and getting me the best deal possible. I would definitely recommend him along with Smail Bill Campana was very helpful finding me a car of my choice and getting me the best deal possible. I would definitely recommend him along with Smail Auto Group! More

Excellent ford service Smail ford did an excellent job. The service department was extremely accommodating and followed up to make sure I was pleased with my visit. I highly Smail ford did an excellent job. The service department was extremely accommodating and followed up to make sure I was pleased with my visit. I highly recommend Smail ford. More

Excellent Customer Service It's always a great experience dealing with Troy. He is always happy to take care of anything that needs done. It's always good when people know you It's always a great experience dealing with Troy. He is always happy to take care of anything that needs done. It's always good when people know your name and treat you like a friend and not a customer. Even though Troy is the one that handles my servicing, Amy is always friendly and says hi. If Troy is not there when I take in my car, I know Amy is just as capable and willing to help me. More