Smail Ford

Everyone was very informative and helpful in the purchase of the new Lincoln MKZ.I would and have recommended this dealership to other people and friends. of the new Lincoln MKZ.I would and have recommended this dealership to other people and friends. More

It was a very pleasurable visit with no pressure by the salesman. I looked at three differetn vehicles and then came back a week later...he never pushed any sort of deals on to me and was only offering ad salesman. I looked at three differetn vehicles and then came back a week later...he never pushed any sort of deals on to me and was only offering advice and answering my questions. It was the type of car buying experience I was really looking for and fully enjoyed. More

I was very satisfied with my experience. Everyone was helpful, friendly, and knowledgeable about cars. They explained things to me so that I could understand them. helpful, friendly, and knowledgeable about cars. They explained things to me so that I could understand them. More

I first visited Smail for service and appreciated the friendly polite staff, Ed and Beth in particular. After damaging my 2010 Ford 150 FX4, I decided trade as a possibility. I asked for Jason Reid in sa friendly polite staff, Ed and Beth in particular. After damaging my 2010 Ford 150 FX4, I decided trade as a possibility. I asked for Jason Reid in sales which turned out to be a good thing. His approach is slow and deliberate but accurate and complete. I appreciate managements decision to deal with me being that my trade in would be unmarketable for several months due to necessary repairs as a result of the body damage. In the middle of negotiations jason was called away and turned the deal over to Steve Miller. Steve is enthusiastic and knowledgeable about ford trucks. Perhaps some issues were taken for granted but I would have liked to have heard from Steve and Jason a bit more detail about product knowledge. There should be plenty to talk about a fifty thousand dollar truck. Factory warranty was never mentioned throughout my entire experience, I didnt ask but it should have been mentioned. Nick the F&I person was exceptional! He was able to find the lowest lending rate for my loan, his job is also to to explain and sell the extented warranty which I purchased, he also explained in detail the gap insurance which I declined.It was the day after the purchase and delivery thats surprised me, granted the sales floor was in dissaray due to construction, I stopped in to pick up a check for the DMV in Fl. I stood not ten feet from Steve and was never acknowledged, yet Nick dropped what he was doing and assisted me in my needs, which was a check and insurance cancellation on the old truck. My experience was ok but more about the truck should have been done before the deal, Steve Morgan More

We came in to buy a new and a used vehicle. We had only been on the lot for 2 minutes and Dan was ready to help. He was personable and allowed us to take our time. We test drove 3 cars before deciding on been on the lot for 2 minutes and Dan was ready to help. He was personable and allowed us to take our time. We test drove 3 cars before deciding on a new Taurus and a used Escape. As it was the holiday weekend, business was quite brisk, and we did have to wait for a finance person. We spent from about 10 a.m to 4 p.m at the site and Bill was kind enough to offer us some Chicken for lunch that was there for an employee appriciation function. We declined but the offer was quite kind. My only suggestion for those customers that are spending hours at the lot would be to have drinks be more avaliable. The complimentary coffee is great but was empty and my husband would have loved a cold drink. The only area we did not rate as great was pricing. We rated it as good. I guess all I can say to that is that everyone, including us, wants to pay less for more ! We do feel as if the pricing was fair. Additionally, we were able to secure a better intrest rate through our own credit union and after doing a little research learned that Smail is part of their preferred dealer program. This wasnt a big issue, but it could have saved us a little time and a few phone calls had that come up during our talk with the Finance person. This may have been overlooked due to the volume of business on Monday. We enjoyed our experience as Smail customers and will continue to look to you for our future needs. More

It was a great experience. Staff was very friendly and helpful in providing me with vehicles specific to what I was looking for. I would definitely recommend them as well as purchase from them again. They helpful in providing me with vehicles specific to what I was looking for. I would definitely recommend them as well as purchase from them again. They really worked to make sure the I got the best vehicle within in my specific budget. More

We visited Smail to look at Escapes with no intention of buying that evening. Jason Reid assisted us, was friendly and answered our questions. We test drove several vehicles and ended up with a deal we fel buying that evening. Jason Reid assisted us, was friendly and answered our questions. We test drove several vehicles and ended up with a deal we felt was fair and acceptable. We would definitely recommend this dealership and will tell our friends to ask for Jason. More

Overall experience was very good. Glad there was not a "hard sell" Jason was friendly, polite and informative. Good communication including follow-up calls were appreciated. Had no particular intentions "hard sell" Jason was friendly, polite and informative. Good communication including follow-up calls were appreciated. Had no particular intentions of buying a Kia when walked in. Really liked the car, it sold itself. Only minus was color I wanted wasn't available. Would recommend Jason to others. More

I was pleasantly surprised by the fact I was not pressured to make the deal by my salesman Jason or his manager Joe. The deal I was given exceeded my expectations! Everyone was friendly yet not ov pressured to make the deal by my salesman Jason or his manager Joe. The deal I was given exceeded my expectations! Everyone was friendly yet not overbearing. I chose to buy there because of my good experience with their service department and the sales staff was just as nice and accommodating. Even the finance person was a really nice young man. More

We needed a specific vehicle and had a deadline to meet. Ralph had one of those vehicles available, and was able to get our purchase done in 1 days time. Also, he gave us a great price for vehicle, even tho Ralph had one of those vehicles available, and was able to get our purchase done in 1 days time. Also, he gave us a great price for vehicle, even though the Demand far exceeded the demand. Lastly, he was able to deliver the vehicle to our end user, even though it is far from the dealership. More