Smail Ford

I purchased a 2011 Mercury Mariner from Smail Ford/Mercury. The salesman who helped me was Jason Reid. He was friendly and made me feel comfortable (I hate to buy a car). Jason offered to find Ford/Mercury. The salesman who helped me was Jason Reid. He was friendly and made me feel comfortable (I hate to buy a car). Jason offered to find a different color if the ones on the lot were not to my liking. I would recommend Smail and Jason to anyone in the market for a new car. More

I was so impressed with Jason Reid the moment I met him. He took his time with me and did not make me feel rushed. When I first approached him, I told him right off the bat that I was not quite prepared to He took his time with me and did not make me feel rushed. When I first approached him, I told him right off the bat that I was not quite prepared to buy a vehicle, but that I wanted to drive some to see what I wanted. He spent several hours with me just letting me feel things out. I went several other places, but in the end, decided to buy from him because he made me the most comfortable through the whole experience. He is a wonderful salesman and deserved my business. I hope that if and when the time comes that I need service that I will have the same experience. Top kuddos to Jason! More

We purchased a 2010 Mazda CX-7. Jason looked around at nearby dealerships so that we were able to get the color of choice this process took about 2-3 days but it was worth the wait; while we were waiting nearby dealerships so that we were able to get the color of choice this process took about 2-3 days but it was worth the wait; while we were waiting Jason kept us abreast every step of the way using Smail's new technology called the "live chat". When our car arrived he showed us the features of the vehicle. Overall, my experience at Smail has been great thanks to Jason who was personable and exuded warmth from the time we were introduced. More

Ralph Kercheval has sold us one car and we will be seeing him soon for another. He answers all our questions and always returns our telephone calls. He is very helpful and very pleasant. He does not push a him soon for another. He answers all our questions and always returns our telephone calls. He is very helpful and very pleasant. He does not push and is not overbearing, like some salesmen. It is a pleasure working with him. More

This was the best experience I've had in a long time at a car dealership. Michael was was very friendly and extremely helpful. He was very knowledgeable about the vehicle I was interested in and he was abl car dealership. Michael was was very friendly and extremely helpful. He was very knowledgeable about the vehicle I was interested in and he was able to answer any questions I had without hesitation. I felt no pressure whatsoever when making my decision about which options I wanted or didn't want when when purchasing my vehicle. They were able to get the vehicle I wanted with the options I wanted. I also love the fact that they will always be there to help and answer any questions I have in the future. They didn't just sell me a vehicle and forget about it. I would definitely recommend this dealership to my family and friends. As a matter of fact, I already have. More

Pleasantly surprised. I have always dealt with smaller auto dealers because I did not have the time to play games or waste my time. Smail will take all the time with you that you need whether its 15 minut auto dealers because I did not have the time to play games or waste my time. Smail will take all the time with you that you need whether its 15 minutes or 5 hours. There was no nonsense, no game playing, they were friendly and cut the deal very close to what I wanted. On a scale of one to ten, I rate them a nine, and I am VERY picky, so my nine is most peoples 10. This dealership works on volume and repeat sales, they are not interested in catching a fish. The price was given a 4 instead of a five, not so much the dealerships fault, but Ford offering absolutely nothing on the fusion hybrid in regards to rebates and interest rate promotions. My price was $25.00 under invoice, I probably could of squeeze for a few hundred more, but felt, since they were working fast at my request, I would let it go. What I mean by fast, is the day I stopped I knew what I was looking for and had very limited time. I told the dealer in a nice way that I wanted a price on a fusion hybrid and had no more than 5 minutes, and in less than that he came back with a price, no running back and forth making me feel like a fool. No pressure, no requiring me to take a test ride before giving me a price. All in all, Bud Smail will be my dealer on future purchases, as they are truly a no hassle dealership. More

Buying a new car is a challenging and difficult task due to all the decisions that have to be made and the cost of the purchase. Along with those considerations, the purchaser must interact and spend a grea to all the decisions that have to be made and the cost of the purchase. Along with those considerations, the purchaser must interact and spend a great deal of time with the sales associate during this whole process. For me, it is paramount that I feel comfortable and in charge of the situation from the moment I say I would like to buy a new car until the conclusion of the purchase. I want to feel relaxed and that the sales associate and I our partners in the endeavor. This is exactly how I felt and what I experienced at the Smail Auto Dealership and with the sales associate, Steve Miller. Steve spent a great deal of time with me during the whole experience of buying my Lincoln. I was always his total focus and I never felt rushed or pressured by him. He was knowlegeable,informative, friendly, easy going, and willing to work with me. These are qualities that I consider to be important in a sales associate and what make buying a new car a pleasant experience and what make a person want to return even after the purchase. More

Outstanding service! Mr. Miller was very attentive to our needs and desires. He was quick to respond to questions and accomodated our schedules. When we came in to look at a vehicle and acquire one, he had e needs and desires. He was quick to respond to questions and accomodated our schedules. When we came in to look at a vehicle and acquire one, he had everything well organized to minimize inconcvenience. I would also note that all we came into contact with at the dealership were extremely friendly and accomodating. More

Our experience at Smail Auto Group was terrific. Jason is an excellent salesman and helped us more than any other salesman we have had at other dealerships. We will definetly consider buying more vehicles fr an excellent salesman and helped us more than any other salesman we have had at other dealerships. We will definetly consider buying more vehicles from him. I feel he went out of his way to meet our needs and offer us the best deal possible. Jason seemed more interested in finding us what we wanted than just making a sale. We only have wonderful things to say about him. We will recomend him to anyone looking to purchase a vehicle. Sincerly, Steve and Debbie Brown More

We purchased our Mazda from Smail last year. We were so impressed with our salesman that we returned to purchase our F-250 this year. Our salesman was very knowledgeable and was able to answer all of our q impressed with our salesman that we returned to purchase our F-250 this year. Our salesman was very knowledgeable and was able to answer all of our questions. We live about 70 miles away from the dealership and our salesman was very patient and worked with us mostly over the phone. After a lot of searching, we found the exact truck we wanted in New York. Not only did Smail go get our truck, but they gave us a great deal on it. We were completely satisfied with Smail and I recommend them and our salesman to everyone. More