Smail Ford

Doors wouldnt open,close, or lock in cold weather. Dropped my vehicle off the night before my appointment. Was there all day and got a call it was finished 2 hrs. before the dealership closed. Picked Dropped my vehicle off the night before my appointment. Was there all day and got a call it was finished 2 hrs. before the dealership closed. Picked up my vehicle and drove home. everything was fine. The very next morning went to get in my vehicle and the doors where all good opened right up. Went to close my door and was still froze the door wouldn't shut! Thought they fixed it but obviously was wrong! Nothing but bad experiences with this service department since owning this vehicle. Everyone is very nice but the work doesn't get done the way its suppose to! If you take a vehicle somewhere you expect it to get fixed not go home with it still broke! Its like they are hurrying or don't have enough staff to do a good job or do the job that's performed correctly! The only reason that I'm still going here, this is where I purchased a $54,000 truck! More

Experience I had this dealership was excellent. Everyone was very helpful and was treated very well. Service department was fantastic I would recommend this dealership To everyone was very helpful and was treated very well. Service department was fantastic I would recommend this dealership To everyone More

They were courteous , knowledgeable in their products, and never pushy. Or sales person, Brian Ulery was very helpful in placing us in the vehicle we wanted. and never pushy. Or sales person, Brian Ulery was very helpful in placing us in the vehicle we wanted. More

Very good people I have been buying and servicing my cars there for many years. I know my family will have a dealership they can go to and trust when I am gone. there for many years. I know my family will have a dealership they can go to and trust when I am gone. More

My ford explorer went in to be inspected. I made it clear that I didn’t want anything but the inspection and emission to be completed. Upon picking up, I was told an oil change was completed on my veh clear that I didn’t want anything but the inspection and emission to be completed. Upon picking up, I was told an oil change was completed on my vehicle. They said it was requested at the time the appointment was scheduled. That is incorrect. I was not charged for it and the salesman was very accommodating, but it I wish better attention was paid at the time of scheduling as I specifically requested that NO other services should be performed. Frustrating! More

Did Not Pass Inspection The dealership is great. I was a little upset that my car did not pass inspection. I could not afford the part and labor as this time. The dealership is great. I was a little upset that my car did not pass inspection. I could not afford the part and labor as this time. More

Service was good. I do not have any complaints about the service I received. Just got my annual state inspection and emissions check. Staff was friendly and followed up with me. service I received. Just got my annual state inspection and emissions check. Staff was friendly and followed up with me. More

All around great experience Nick and Jeff Jr. made the process extremely easy and great dealership all around when it came to customer service. This is my 7th vehicle that I'm bu Nick and Jeff Jr. made the process extremely easy and great dealership all around when it came to customer service. This is my 7th vehicle that I'm buying from the Smail Group. More

Satisfied customer Jeff Markle was very helpful and made the process painless. I would recommend Smail Kia for your next purchase they are hassle free and easy to deal w Jeff Markle was very helpful and made the process painless. I would recommend Smail Kia for your next purchase they are hassle free and easy to deal with. More