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Smedley's Chevrolet Sales, Inc. - Service Center

Vandalia, OH

4.7
558 Reviews

558 Reviews of Smedley's Chevrolet Sales, Inc. - Service Center

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May 12, 2023

Our sales rep. Was knowledgeable, and very helpful. He told us he would do all he could for us, and he did just that . The lender agent was amazing.. She helped us More

by anothanothersoldierersoldier.angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Exceptional
May 12, 2023

They were Fast , friendly and helpful. Car was done earlier than they promised. I’m happy with their service. More

by Starship7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Smedley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy who fixed car
May 12, 2023

Friendly, helpful and repair was done quick Great friendly service clean waiting area receptionist was pleasant More

by John@appliancegallerydayton.com
Recommend Dealer
Yes
Employees Worked With
Chris in service
May 12, 2023

The people were super nice! After I handed Aaron my key fob and had a seat in the lounge, the receptionist offered me a bottle of water. I was out of there before I finished my More

by ladkins1960@icloud.com
Recommend Dealer
Yes
Employees Worked With
Aaron
May 11, 2023

Es la uno de los mejor que tiene en la región de Ohio de veces que tengo que trae mi carro ellos me blende excelent servicio More

by Frantzseau Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Smedley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

It was amazing I love everything about my experience I would highly recommend this place More

by Norman
Recommend Dealer
Yes
Employees Worked With
5
May 10, 2023 -

Norman responded

Yes

May 10, 2023

Very courteous, knowledgeable and made everything care free for me. They had my vehicle repaired and all the paperwork done in a short amount of time. More

by diviak1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Smedley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023

Took my car here was told I needed a new battery so I paid almost 500 for a new battery I picked up my car drove away had to call back not even 10 minutes later my car had the same problem that I initial More

by Shellyl1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beau Smedley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in service dept
May 11, 2023 -

Smedley's Chevrolet Sales, Inc. responded

Smedley's Chevrolet did look at your 2014 Malibu at your request due to it having multiple issues. You had us inspect the vehicle for it not shifting properly as well as having a power steering light that would come on. You also mentioned that the door locks would go crazy at the same time as the shifting concern and power steering message. We did start by replacing your battery due to it failing a battery test and you having multiple communication codes between modules in your vehicle. We tested both batteries in the vehicle and the main AGM battery failed the test while the Start/Stop battery passed the test. We suggested to replace the main AGM battery as well as a wheel hub assembly due to a broken ring that is used to measure wheel speed and then retest and drive the vehicle. You authorized the battery but not the wheel hub assembly. We replaced the battery only and test drove the vehicle 15 miles to see if the door locks would act up. The door locks did not act up as we drove the vehicle. We returned the vehicle to you and the door locks acted up and you called us to re-inspect for that concern. We did inspect the previous work performed at no charge, but you had added multiple other issues you wanted inspected on this visit. Your vehicle has multiple issues and we know you were hoping that after replacing the battery it would reset the computer and your concerns would no longer be present. Smedleys Chevrolet did discuss with you that we did not believe that replacing the battery would correct the vehicle's multiple issues.

May 11, 2023 -

Shellyl1969 responded

I did fail to mention I had to call and speak to the service manager to get the 2nd diagnostic fee removed after the taking the car back a second time. Chris/Kris that handled my complaint made it perfectly clear that I would need to see the cashier and pay 2nd diag fee in order to get my car. I did call his supervisor Justin. Justin was very nice and understanding and did modify the 2nd diag fee. I would definitely recommend Chris brush up on his customer service skills. Lesson learned with dealing with Smedleys. Never again and will warn others.

May 07, 2023

Very accommodating to needing to get in for oil change. Got me squeezed in on my time frame. More

by drg10607@gmail.com
Recommend Dealer
Yes
May 07, 2023 -

drg10607@gmail.com responded

The guys here are so nice. Willing to work with getting you scheduled. Explains in detail what is being done so I understand. Will only come here for my service.

May 07, 2023

I was very impressed with the services rendered by Smedley Chevrolet and the time it took to fix and have my car ready More

by StephanieJefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Smedley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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