Smith Chrysler Dodge Jeep Ram of Weiser

dealership scam and horrible customer service I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a I Purchased a Ford 150 from Steve’s Hometown Motors. The dealer ran a credit report and advised I qualify for financing. The Finance Mgr wrote up a contract between Chase Bank and me. He also included a document that advised I would return the truck if the financing fell through. (The section with the date “within” a specific number of days appears to be blank. I was told this was a formality until Chase processes the loan over the next couple days. 6 weeks later, I went to the DMV to get the registration in my name and the dmv had not received the title as of yet, I had to call down to hometown to get the title. The girl at the front desk proceeded to tell me that she was sorry but had to look for my title since the finance guy got fired, the title girl quit, and the manager quit. She called me back an hour later and told me my title was at the dmv and I could go register my truck now. I then registered the truck in my name. A couple hours later a finance girl called me and told me that the loan had fallen through and I had to bring the truck back due to debt to income ratio, she asked me to email her a copy of my pay stubs and some references, which I did. They then got the GM Dave on the phone and he told me that he was going to figure something out. I then got some advice to go talk to the manager directly at chase bank so I went to Chase Bank and the manager told me that they had requested more information from the dealer back when we first applied but they never heard back from them with the information and eventually just closed the application. They also told me that the dealer had my credit checked 6 times fishing for a loan, dropping my score from a 620 to a 589. I called the gm to ask if he had figured anything out and he said no and told me to bring the truck back, I said I would the next day and he asked me" you promise your going to bring the truck in" pretty much making me feel like I was stealing a truck I clearly thought I owned. I went back to the dealer with my boyfriend to try and work out a way to keep the truck, they did have my trade in car listed for sale (which they told me was upside down but were selling for around $3000 more than what I owed) When I came in the GM was there demanding my truck returned. I asked for help in keeping it and told him my boyfriend drove me there to work this out. He got very angry and called me a thief, used the “F” word frequently, kept telling me he was going to call the cops and to get out of his xxxxx office! and honestly just totally lost it. While yelling at me he said the that I couldn’t afford the truck and that the finance guy had lied and put that I made 1500 more on my credit report to qualify you! Well, that was the first I heard of this (and I haven’t seen that loan application since they do it all online) but probably why Chase wanted more information and they didn’t reply. I was in tears and my boyfriend who was quiet until the cursing started, told the GM he would take him outside and settle it, but he won’t because he wants to work this out. Then the GM told someone to call the police because he was being threatened… The police came and were very nice to us, stayed and talked a few minutes then left. Mind you they never told the police about me "stealing" their truck like they said they were going to. I was so stressed, in tears, and the manager told a salesman to follow us back to Ontario Oregon and get the truck. He also stated he would reimburse us for replacing cracked windshield, tinting, and DMV costs. He said come back in the next day with receipts and he would write a check. The next day I went back with my Dad to give them the receipts and pick up the check. I was told they weren’t going to pay for the windshield and that they had to check on the window tinting to make sure it was legal tint, which they didn’t mention when they said they would pay me back. I told them that you cant get a window tinted if it had a crack in it so I had to replace the window (their was a crack when I bought it as is) and that the receipt has the tint on it and it is clearly legal. at that point we told them we were leaving and would take other steps to resolve this. Right away they said wait, the Finance manager asked the GM to text “Steve” (the owner) the GM then said they would cover the full amount but they couldn’t get us a check until late Monday or Tuesday AM. All I wanted was to keep the truck I fell in love with, willing to pay the high 9% interest, but find it wrong that they changed my income to gain approval, wrote up a financial agreement with Chase who hadn’t approved the loan, (maybe that’s the practice) ran my credit 6 times impacting a credit score which I have hired someone earlier this year to help me repair, mislead me about the value of my trade-in, and finally openly swearing and trying to intimidate us to return the truck. Two different employees apologized to us for the GM’s behavior, one salesman said the old finance manager was fired for not processing the loans and had a more than just mine that were sitting on his desk. I did contact the owner of the companys Steve's customer care lady and she or steve would call me back, I have not hear anything from them. More

A friendly, no pressure truck dealership to buy from. This was only the second time in my life ( I'm 72 years old) that I visited a car/truck dealership and not only encountered absolutely NO sales pressu This was only the second time in my life ( I'm 72 years old) that I visited a car/truck dealership and not only encountered absolutely NO sales pressure but made new friends AND bought a great truck at a fair price. I visited Hometown Motors in Weiser Idaho and found the perfect Dodge diesel Ram 2500 series truck and drove it home the same day. The staff that I worked with, Tyler, Steve and Dave were friendly and knowledgable about the product they were selling as well as doing so in the most NON PRESSURE way. I looked around the lot at all of the trucks they had for sale, and only then did I actually meet the sales folks. This first contact was initiated by me and as I walked into the sales office I immediately felt comfortable and was ready to talk business. After asking numerous questions about the truck that I wanted, we drove it. We came back to the sales office, worked out the $ issue and after only a couple hours I left for home in my new truck. I couldn't be happier. Thanks guys. See ya. More

Recent service The service department is friendly, professional and great to work with. Over the last year I have had my autos serviced and the work has been excelle The service department is friendly, professional and great to work with. Over the last year I have had my autos serviced and the work has been excellent and always done promptly as I wait. Their commitment to have satisfied customers is definitely shown. More

Great hometown place to shop! We have shopped several places and have never experienced a sales person that knew more about their product then here at this dealership. Their servic We have shopped several places and have never experienced a sales person that knew more about their product then here at this dealership. Their service department amazing, diagnosed problem with our pickup that we had taken to another dealership and fixed for over a $1000.00 less. Scarey huh? More

Traveled over 2100 mi one way to buy my Dream Car! Why? Can't say enough good things about my experience buying from Kay Kofoed at Steve's Hometown Motors in Weiser! They had the exact Shelby GT 500 Convert Can't say enough good things about my experience buying from Kay Kofoed at Steve's Hometown Motors in Weiser! They had the exact Shelby GT 500 Convertible I was looking for, but I also needed above and beyond customer service to convince me to travel 3/4 of the way across the country to buy it from a Dealership and a Sales guy I had never heard of... in a State I had never visited. My numerous emails/texts, and phone calls with Kay convinced me that I had found the right car at the right Dealership. This was a BIG DEAL to me, and had to go "just right", or I would have quickly moved on to somewhere else. EVERYONE I came into contact there during my visit to inspect and test drive was super nice and professional. Ed Nickerson the Finance Mgr and Rich Lindsay the Service Manager were professional, efficient, knowledgeable and never pushy. My experience was that these folks are fair, dependable and professional.. and probably most important- not pushy. More