Smith Chrysler Dodge Jeep Ram of Weiser

Find another dealer On 4/27/2020 I purchased a 2011 Chevy Silverado 2500 from Hometown Motors in Weiser. Here is my very negative experience: During the test On 4/27/2020 I purchased a 2011 Chevy Silverado 2500 from Hometown Motors in Weiser. Here is my very negative experience: During the test drive I noticed that the check engine light was on. I was assured that the truck had been through the shop, everything had been gone through, and that there was nothing wrong with it. I was told that the light just needed reset and it was fine. Partially my fault for believing him and not getting it checked first. We took it home and reset the light, which only worked until the truck was started again. I got a hold of the salesman who said he would take care of it and then proceeded to brush me off for days, repeatedly telling me he was on his way to get it taken care of and then not responding. During the time I was waiting to get into the shop for the light, the left rear tire began making a weird noise. Upon further inspection we found that the brake caliper bolt had backed itself out and the caliper was falling off. First thing Monday morning I was down at the shop demanding it be fixed, as I couldn't drive it that way. When I went to pick it up I was informed that it was not just one bolt that was loose, but all four tires had loose caliper bolts. Also, they replaced two bad glow plugs, which had been the cause of the engine light. All of these issues on a truck that had supposedly been gone through in their shop and I had owned less than a week. Another issue we had is tires. During the sale, we discussed getting new tires with the salesman and finance guy as the ones that were on it were not in great shape. We were told that was totally possible, though there was a chance we might have to pay a small amount, and given a work order that stated 1st call on takeoffs (they never called). Last Monday I took the order down to the shop and they had a set of take offs that would fit. I was told they would get it taken care of and scheduled an appointment for today, 9 days later. No one said anything about payment and no one called me any of the multiple days in between taking the work order in and my appointment. I showed up for my appointment at 10:30 and signed an RO with a 0 balance. After sitting in the waiting room for about 15 minutes, I received a call and subsequent voicemail. It was the gentleman from the finance dept letting me know that they hadn't forgot about me and that they were working on finding tires and coming up with a price point. I thought this was pretty strange as I was already there. A few minutes later he comes and finds me and explains there is confusion about who was going to pay for the tires. After a bunch of back and forth and him leaving to talk to the sales manager, he lets me know that they will give me the tires for the low price of $850 + tax + mount and balance. For a set of lower end factory take offs from another truck. Now, I would have had no problem paying the small amount they told me I may have to pay. I was fully expecting a call all week letting me know how much it was going to cost. But they way they conduct business is absolutely asinine. I told them to keep their tires and I would never step foot in their shop again. I'd advise everyone to find a better dealer. Their high turnover rate apparently lends to horrible communication and ineffective customer service. Also, you should probably take any used vehicle you buy to another shop to make sure they didn't overlook something that could potentially kill your family. More

They upped the price on me from a list price of $34,000 to $40,000. I consider that as sneaky tactics. Watch the figures. to $40,000. I consider that as sneaky tactics. Watch the figures. More

Bait and Switch We bought a truck from Hometown Motors in 2013 and were really happy with the sale and service, so we went back last fall. They have changed, and used We bought a truck from Hometown Motors in 2013 and were really happy with the sale and service, so we went back last fall. They have changed, and used a bait and switch. I will never buy anything from them again. Be very careful. Their advertised prices are the best around, but that price is not what you'll get. They tried everything possible including outright lying. They also became unavailable when we questioned them. More

Steve's Scamtown Motors Arranged a deal over the phone, put $2800.00 down on the vehicle. Flew out to Weiser to purchase the F-150. When I got to the dealership the deal had Arranged a deal over the phone, put $2800.00 down on the vehicle. Flew out to Weiser to purchase the F-150. When I got to the dealership the deal had changed, price increased over $4000.00. All the manager would do is say "it's still a good deal." Total bait-n- switch scammers. They give Ford a really bad name. More

If I could rate in the negatives I would. Have never been treated with such deceit. I live 7.5 hours away. We came to an agreement and I let them know I would be up early the following evening. Half way to t treated with such deceit. I live 7.5 hours away. We came to an agreement and I let them know I would be up early the following evening. Half way to the dealership I called about half way to the dealership to inform of my arrival time and to make sure we could expedite the transaction. Thomas informed me that he could not honor the deal and the best he could do was around $6000.00 more than what we agreed to. Totally amazed that they did not have the integrity to at least send a text and was obvious that the whole transaction was nothing more than a scam. Absolutely no concern that I had to drive that far. Waste time, gas, paying a dog sitter, and getting a hotel room that i can’t get reimbursed for due to the cancellation policy. Only wanted to post this as a warning and be aware of their deceitful sales practices. Oh. And they offered to reimburse me for the cost of my dog sitter fee More

You made a lady cry We found a 2013 2500 Cummins in our price range and called to get more info on the mileage. I went back and forth during the day with Vincent via emai We found a 2013 2500 Cummins in our price range and called to get more info on the mileage. I went back and forth during the day with Vincent via email and text. We were told the truck was in detail and to come on in, which we did. I texted Vince and let him know when we would be there. With us living in Star, it took us an hour to get to the dealer. Once we did, we were told that it wasn't in detail, it was getting a NEW ENGINE and we couldn't even look at it. We walked the lot waiting for help for 20 minutes. Finally getting help, they took us around to show us trucks that we weren't interested in. At that time, I was frustrated and in tears. They offered us gas money, which we turned down. I left the dealer crying and wondering why we were treated the way we were. Thank you for showing us what a "hometown dealer" is really like. More

My Experience with Steve’s Hometown Motors of Weiser, ID. I came preapproved in Alaska to buy a vehicle in Idaho. I found a nice pretty blue f150 for $31,999. I had a friend go check it out, it was a great ri I came preapproved in Alaska to buy a vehicle in Idaho. I found a nice pretty blue f150 for $31,999. I had a friend go check it out, it was a great rig, everything I wanted and everything as advertised. So I haggled with the salesman, Thomas Mayes. He tried the runaround with the sales manager but they had just dropped the price 2k last week. So OK fair enough I want the truck. I proceed to have all the necessary paperwork sent over so I can get the ball rolling and get the truck financed through MY bank, a bank I have had nothing but great success using. I sign the purchase agreement which states I need to have the vehicle paid off by July 7th. It took over a week for the dealership to send all the required information, every bit of information was like pulling a full bony impacted wisdom tooth (I should know, I’m a dentist). The general manager, Brent Bradshaw, was very rude to myself and my loan/title specialists. I am getting kick back and pressure from all involved with sales. They tell me consistently that I should use their inhouse lending services to buy the truck. I don’t want to. I live in Alaska, my bank is in Alaska. Finally I get in touch with Lindsey, the Car Booker, She is great, very nice and informative. It seems she knows how to do her job. She gets the title signed into Hometown Motors name so my bank can roll a check off. I am in the middle to talking with Lindsey and my salesman, Thomas Mayes interrupts to tell me “…bad news on your truck, we have to put it back up for sale because your bank has been terrible and it has been a week.”. I REMIND him of the purchase agreement that states I need to have it paid off by July 7th, he backpaddles and comes up with the lame excuse, “Well you haven’t paid us yet.” Thomas M. then proceeds to tell me that they can get me going if I go through their lenders. I refused, I want my lender on my terms. I had had it at that point, however, the truck was still available and I was making the headway to get the loan finalized with Lindsey. I demanded to continue my conversation with Lindsey, she proceeds to provide all necessary information. All is good, all is set, my bank calls me in to sign the loan documents. I was literally about the run out the door when Thomas calls. I quote from his text message, “That truck just sold I’m sorry bud it was out of my hands.” So I proceed to call the general manager, to make certain he was not confused, since my bank was about the pull the trigger on this deal. Overall, this has been the WORST car buying (not really since I have no car from them) experience I have EVER had. I have a lot of family in Idaho and in Weiser. EVERYONE will hear about my experience. My sister was just in to look at a vehicle there. I guarantee they will not buy a vehicle there. Because of the HORRIBLE customer service, this dealer has lost out on thousands in sales. The trade in on the truck was 24K, they were selling it to me for 32K. That’s a loss. Granted, the little dent I make in anything will not sink the ship. I feel a person ought to be VERY leery in doing any business with this company. I will be happy to take my business elsewhere, as will my extended family. Some of the folks there are nice, but a few good apples in the barrel do not sweeten the cider. I feel terrible for the good people who do work there, it has potential to be a great dealership. Respectfully, Nate More