Smithtown Nissan

Sales representative was good, but their service department is not. Had a transmission issue with my brand new Sentra. I had to go to their service department twice and the issue hasn’t been resolve department is not. Had a transmission issue with my brand new Sentra. I had to go to their service department twice and the issue hasn’t been resolved. They said they are waiting for a part that is on back order. I was told the repair will take an entire day and the service representative didn’t even offer a courtesy car making the comment that he doesn’t make the cars. I had to demand the dealer to provide a courtesy car once their part is back in stock while waiting for the repair to be completed. Terrible customer service in my opinion. Last car I’ll ever purchase from this dealership. More

Smithtown Nissan offered the best price for the car. Ilse did an excellent job teaching my daughter all the features and the finance rep had everything ready to go Ilse did an excellent job teaching my daughter all the features and the finance rep had everything ready to go More

Attention to matters is great. However knowing what needed to be done ahead of time, they should have been more prepared. Now another visit is needed. Not efficient use of my time. However knowing what needed to be done ahead of time, they should have been more prepared. Now another visit is needed. Not efficient use of my time. Very wasteful. Call me at (631) 813-5264 if you would like further clarification. More

If I could give less than one star, I would. I signed paperwork to purchase a brand new 2026 Nissan Rogue and when I came to pick up the car they tried to give me the demo model. While I finally I signed paperwork to purchase a brand new 2026 Nissan Rogue and when I came to pick up the car they tried to give me the demo model. While I finally agreed to take the demo model because they took more money off of the price, they handed over the car with makeup stains all over the back seat. Stay away from this dealership! They are dishonest to say the least! More

Been going to Smithtown Nissan for almost 20 years. Including the new building now with some familiar faces from the old one. I have 3 Nissan’s right now. I have leased and purchased all these years an Including the new building now with some familiar faces from the old one. I have 3 Nissan’s right now. I have leased and purchased all these years and never had an issue. Just regular servicing as I brought my 23 pathfinder in today for an oil change and tire rotation. I always get the service rep Andy. He’s been there for years and he is fantastic. Polite, friendly, and knowledgeable. No up charges here. Service is always great and on time. Great sales department also! Come down to the best Nissan sales and service department to get the best deal! More

Started as a good experience but ended as all the others. All good & agreeable on numbers until you go upstairs. Suggest you ask about taxes & all fees when discussing out of pocket & money down. People nice All good & agreeable on numbers until you go upstairs. Suggest you ask about taxes & all fees when discussing out of pocket & money down. People nice enough… but if not savvy at this process, you will be in for unpleasant surprise. More

Smoothest dealer experience I’ve ever encountered. I was going through some tough times. The lease on my ram was running out and could no longer afford to buy it out as planned. I needed to find somet I was going through some tough times. The lease on my ram was running out and could no longer afford to buy it out as planned. I needed to find something to secure a vehicle to drive. Credit was currently poor and was expecting to be disappointed honestly. Their whole team was amazing and went above and beyond and found me a deal that worked for a better car than I originally looked at. I’ve never had a Nissan before so I didn’t know much about them but again the team was excellent in bringing me up to speed with everything and I’m now a fan ! More

In a few words huge waste of my time. Drove 3 hours after speaking to a representative 3 times about a specific vehicle on the website. I arrive and they tell me we can’t sell the car due Drove 3 hours after speaking to a representative 3 times about a specific vehicle on the website. I arrive and they tell me we can’t sell the car due to a lot of work needed to sell. All I got for my troubles was a bottle of water and a sorry. I specifically called and asked to make sure it was available and nope. If your not local and it’s not a brand new car make sure car is really available. More

My Service Advisor Tom Scarpinato is outstanding. Very knowledgeable and kept me informed of everything that needed to be performed. Thank you Tom - well done! Please pass on to him - Highest rating Very knowledgeable and kept me informed of everything that needed to be performed. Thank you Tom - well done! Please pass on to him - Highest rating from me. Scale of 1-10 with 10 being the highest. He earned it! Also your new facility is great. Well worth the wait. More

My Service advisor TJ was amazing. Always very thorough. Explains everything but never pressures you. He is very helpful. Will try to work with you if you need financing to help you wi Always very thorough. Explains everything but never pressures you. He is very helpful. Will try to work with you if you need financing to help you with your service recommendations . Very pleasant!! Easy to deal with. More