Smithtown Nissan

Management replied to my last post stating that, ". ... Chance to correct the issue" Nothing has been done. It is like be quiet and wait. A meeting was never set up to meet with management. My car was ... Chance to correct the issue" Nothing has been done. It is like be quiet and wait. A meeting was never set up to meet with management. My car was in the shop for nine (9) days. because the car stopped running at a traffic light. I had to rent a car for two (2) days until the Genesis Dealership service center open and gave me a loaner vehicle while my car was being fixed. The biggest issue is that the car was listed at $29,496.00 which includes fees. I put $14,500 down. Somehow that $14,500.00 was DEDUCTED FROM $48,571.84. That about $10,000.00 difference that is missing from the equation. In someone's pocket. I was told don't it worry it will all be straightened out. No one has called me from Smithtown Nissan finance or management as of the writing this post. I understand now why I was giving a folder with nothing inside the day of the sale and why they had me at the dealership for almost 5 hours. To get me tired and frustrated, so that I would be ready leave knowing that I had 1-1/2hr ride home. The list price of the car was $29,496.00, $14,500.00 down. Again, the down payment was deducted from $48,571.84. That means they gave the bank the wrong information. No wants to address this fraud. Why isn't this an urgent matter on the part of Smithtown Nissan? Why do I have to hurry up and wait for someone to become available. I sincerely hope that this is not normal practice of Smithtown Nissan. How many others have been a victim this practice because they trusted Smithtown Nissan. Everyone needs to go back and review their finance statement. $10,000.00 discrepancy is an urgent matter, especially when I am the VICTIM OF BAD AND UNLAWFUL BUSINESS PRACTICES. More

Rudy provided outstanding service at Smithtown Nissan—professional, knowledgeable, attentive, and made the entire process seamless. Nissan—professional, knowledgeable, attentive, and made the entire process seamless. More

This was by far the most professional and genuinely helpful dealership I have been to. The communication and follow through made the process feel effortless. helpful dealership I have been to. The communication and follow through made the process feel effortless. More

Easy to schedule service, clean waiting area, work gets done quickly and in a timely fashion done quickly and in a timely fashion More

Tom S went above and beyond to make sure my car was taken care of. care of. More

I recently visited this dealership regarding a used Toyota Sequoia TRD Pro and left extremely disappointed with how the situation was handled. After placing a $200 deposit, the salesperson I was workin Toyota Sequoia TRD Pro and left extremely disappointed with how the situation was handled. After placing a $200 deposit, the salesperson I was working with became completely unresponsive despite multiple texts and calls. When we followed up regarding the status of the vehicle and refund of the deposit, communication remained unclear and the deposit was not returned. When my father called to speak with management to resolve the issue, he was placed on hold, disconnected, and then spoken to in a dismissive and rude manner by a manager who did not even provide her name. This experience showed a lack of professionalism and basic customer respect. Steve was helpful during initial discussions, but overall the follow-up and customer service were unacceptable. I would strongly advise others to ensure clear communication and refund policies before leaving any deposit here. More

Excellent service! Exactly what I was hoping for. Received prompt and courteous help with every aspect of my business there. Exactly what I was hoping for. Received prompt and courteous help with every aspect of my business there. More

Two hours for a scheduled oil change, and they didn’t even remove old reminder stickers or place a new one on the windshield, nor did they reset the dash computer for Maintenence settings. Makes me wond even remove old reminder stickers or place a new one on the windshield, nor did they reset the dash computer for Maintenence settings. Makes me wonder if the work itself was done correctly, totally unacceptable !! More

I had the pleasure of buying a car from this dealership, it was a pleasure, my sales rep.Sean Kearney was the best very friendly, and professional, and the finance manager Ranjit Sachdev was great ,made yo it was a pleasure, my sales rep.Sean Kearney was the best very friendly, and professional, and the finance manager Ranjit Sachdev was great ,made you feel like family and did not try to sell me anything I didn't need ,I recommend this dealership highly, to friends, and family, Thank You all for everything. More