Smithtown Volkswagen

Brandon O'neil greeted me in the parking lot and informed me about the car that I had been investigating without any pressure. I returned several days later and ended up buying a very nice Jetta GLI manual me about the car that I had been investigating without any pressure. I returned several days later and ended up buying a very nice Jetta GLI manual transmission. The sales process was very smooth and easy. More

My time at Smithtown Volkswagen was the best dealer experience I’ve had. Sales Consultant Justin Himes was very helpful and didn’t give me the typical dealer runaround. Same goes for Finance Manager Th experience I’ve had. Sales Consultant Justin Himes was very helpful and didn’t give me the typical dealer runaround. Same goes for Finance Manager Thomas Catapano. I will be recommending this dealer to friends and family. More

They are very friendly and helpful and solved all of my problems I was having. problems I was having. More

The service agent, Matt, was in touch with me throughout the day. He was friendly and courteous, they were able to have my car ready for me by the end of the day, which was very appreciated the day. He was friendly and courteous, they were able to have my car ready for me by the end of the day, which was very appreciated More

On August 06, 2026 my mother and I purchased a Volkswagen Atlas Crosssport 2026 from Smithtown Volkswagen with a sticker price of $53,388.00. After going over paperwork we noticed an additional "o Volkswagen Atlas Crosssport 2026 from Smithtown Volkswagen with a sticker price of $53,388.00. After going over paperwork we noticed an additional "other" charge of $3,400 Tow Buster for 3 years. A charge we never were told about, nor agreed to. After reading the fine print we saw we are able to Request a cancellation on this, especially on a charge we did not agree to knowing the new car already comes with a complimentary roadside assistance. Once we reached out to the finance department they avoided us, hung up, and would not return numerous calls. Finally my Mom received an email from Tom Catapano, the finance manager. The contract Tom sends us in email is a FORGED contract with changed numbers. Different sticker price- Changed to $60,339.38, different numbers, deleted numbers and eSigned signatures we both did not do. We have our original copies of the window sticker, prices, and mishaps they did on their behalf. Signed in PEN by the both of us, also him. Nothing was eSigned!!! DONT GO HERE! More

Everything and everyone was very helpful and efficient It was nice to walkout with the car was nice to walkout with the car More

Jasmine in service and the rest of team always take good care of me. She always works around my schedule to get car in and out. care of me. She always works around my schedule to get car in and out. More

Always a great experience. Service staff maintains contact with the customer and very helpful. Thanks for your help Jasmine. Service staff maintains contact with the customer and very helpful. Thanks for your help Jasmine. More

Jasmine & the service team are amazing here Superb customer service & teamwork! ! Definitely recommend this Volkswagen dealership on many levels. customer service & teamwork! ! Definitely recommend this Volkswagen dealership on many levels. More

They were very polite and prompt. They fixed the issue i had explained to them and didn't try to sell me on unnecessary things which was a good thing. A little miscommunication was They fixed the issue i had explained to them and didn't try to sell me on unnecessary things which was a good thing. A little miscommunication was had but talked it out and both parties came to a understanding. Good experience overall. More