Smithtown Volkswagen

Excellent service and support from the staff at Smithtown Volkswagen and especially Jamie! We appreciated the personal care! Volkswagen and especially Jamie! We appreciated the personal care! More

Went in for a service, came out happy. There was a recall on the vehicle that was unexpected but handled correctly and in a timely manner. Thanks guys! There was a recall on the vehicle that was unexpected but handled correctly and in a timely manner. Thanks guys! More

Philip did a great job in getting a difficult problem solved on my Tiguan. Thank you. solved on my Tiguan. Thank you. More

Horrible communication total lack of response multiple times told would get a call back and do not on multiple days. Horrific customer service. times told would get a call back and do not on multiple days. Horrific customer service. More

Jamie was fantastic to work with. He kept me in the loop and dealt with the warranty company to make sure my work was covered. He kept me in the loop and dealt with the warranty company to make sure my work was covered. More

I really needed to get my Jetta serviced, but I was in a real time crunch. Jasmine Khan was fantastic in managing my expectations and then exceeding them. She is very professional and knowledgeable. Thank y real time crunch. Jasmine Khan was fantastic in managing my expectations and then exceeding them. She is very professional and knowledgeable. Thank you to Jasmine and the entire team at Smithtown VW ! More

I brought my car in for service. Jamie and the team were friendly and ready to address any issues that I may have. Thankfully there were no issues. I appreciated that they kept me in Jamie and the team were friendly and ready to address any issues that I may have. Thankfully there were no issues. I appreciated that they kept me informed of the status of my car while I enjoy my time at the dealership. More

I have a brand new 2025 VW Tiguan, purchased December 1, 2025. I have had various issues with the vehicle from day 1- one of which, a failed sensor, which the dealer did address. Another was an improper ali 2025. I have had various issues with the vehicle from day 1- one of which, a failed sensor, which the dealer did address. Another was an improper alignment at delivery, also addressed. I have been having issues with the onboard connectivity unit (OCU) - and have been complaining of inaccurate GPS location, inability to use remote features via the MyVW app, and now have no connection or ability to use SOS functions, which is a safety concern. I have had the vehicle at this dealer twice for the same issue, and was told the first time that “it could not be reproduced” - which is not true, as the issues were shown to them in person. The second visit, April 20th, I was informed that I would need to wait for Volkswagen to come out with a fix, and notify me and others who have this issue. It is my opinion as a consumer that this dealership should have owned the fact that I was sold a defective product and replaced the faulty module, rather than pushing it off until Volkswagen “releases a fix”. I now have an airbag light on since picking the vehicle up- and will not be returning to this dealership for any reason going forward. My wife and I both leased vehicles on the same day, and I find it absurd that there has been absolutely no urgency in addressing my concerns. I live 5 minutes from the dealership, but will be driving to Huntington in order to receive proper service. On a positive note, I would like to compliment Jasmine Khan, service advisor, for her professionalism and kindness throughout this process. She, honestly, was the only reason I have not complained to this point. She maintained great communication throughout the services and apologized for the inconvenience this has caused myself and my family. She is a wonderful asset to an otherwise very disappointing dealership. More

I always receive a very nice greeting from Jasmine Khan and I always receive great service by Justin and Evan the mechanics. and I always receive great service by Justin and Evan the mechanics. More

Jasmine assisted me through the vehicle service experience and provided me with a comprehensive detail of the service. Thanks Well Done! experience and provided me with a comprehensive detail of the service. Thanks Well Done! More