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Smithtown Volkswagen - Service Center

St James, NY

4.8
568 Lifetime Reviews Review Dealership

568 Reviews of Smithtown Volkswagen - Service Center

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March 02, 2021

"Tom is excellent in Maintenance. He is very reliable,..."

- mcnair

Tom is excellent in Maintenance. He is very reliable, personnel and professional. Always looks out for the customer. I have purchased 5 VWs to date.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Smithtown Volkswagen responded

Thank you for being part of our Smithtown VW Family !

March 01, 2021

"Accidents happen. My car was in for service and my..."

- Paul

Accidents happen. My car was in for service and my instrument cluster was damaged during the repair. It was just an inconvenience to have to go back, twice because it wasn't repaired correctly. I totally understand, I've been doing this for 30 years (ASE Certified) and I've broken my share of stuff over this time. Danielle handled it just fine considering the position she was put in.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Smithtown Volkswagen responded

Thank you for being part of our Smithtown VW family

February 27, 2021

"Always excellent service and always easy to get an..."

- LISALEVS1234

Always excellent service and always easy to get an appointment..........every time!!! Employees are always professional, friendly, and accommodating. Will definitely return in the future.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2021 -

Smithtown Volkswagen responded

Thank you for being part of our Smithtown VW Family !

February 25, 2021

"Courteous and professional staff treated me like gold...."

- BABK14

Courteous and professional staff treated me like gold. Made a same day appointment and waited for my vehicle in a clean waiting area. Thank you.

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Recommend Dealer
Yes
Feb 27, 2021 -

Smithtown Volkswagen responded

Thank you for being part of our Smithtown VW Family !

February 24, 2021

"service department was very helpful. Tom was terrific!..."

- tracydl

service department was very helpful. Tom was terrific! He explained everything that needed to be done and recommended an inspection because it was due the next month. They called when the car was ready.

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Recommend Dealer
Yes
Employees Worked With
February 17, 2021

"Jim and Mike were so professional and patient when my 21..."

- ellmkay

Jim and Mike were so professional and patient when my 21 year old daughter was working with them to lease her first car on her own . Because of them, I also decided to lease a VW. I’m a former Range Rover and Jeep owner, so to change to a German model was a big step f

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Receptionist was very professional and welcoming
Feb 27, 2021 -

Smithtown Volkswagen responded

Welcome to our Smithtown VW Family !

February 11, 2021

"I reside 20 miles closer to another Volks dealership. I..."

- PeterAlsen

I reside 20 miles closer to another Volks dealership. I am so pleased with the work and assistance provided by Smithtown, that I do and only will give my business to Smithtown. They are really great to deal with!

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Recommend Dealer
Yes
Employees Worked With
Feb 27, 2021 -

Smithtown Volkswagen responded

Thank you ! we appreciate your business :)! and welcome to our Smithtown VW Family !

February 10, 2021

"Had a check engine light just before a planned trip with..."

- pcdietl

Had a check engine light just before a planned trip with the vehicle. They took me in last minute, checked out and repaired issue so that I was able to go on trip as planned.

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Recommend Dealer
Yes
Employees Worked With
Feb 27, 2021 -

Smithtown Volkswagen responded

Thank you for your review :)

February 10, 2021

"Selling my wife windshield wipers " in order to pass..."

- schendorf

Selling my wife windshield wipers " in order to pass inspection ".....really? They were fine 2 days before. No scruples, I'll be kind and just refer to your organization as "pirates".

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Recommend Dealer
No
Employees Worked With
Charlie Brown
February 08, 2021

"I am very happy with the service I received in the..."

- cresanka58

I am very happy with the service I received in the Service Department. Everyone was courteous, helpful and friendly. I am especially so happy to go to the Smithtown Volkswagen Service Department because of Tom Wilde. From the time I make my appointment to the time I leave I know I will be taken care of and do not need to worry about anything. As long as Tom is there I will be servicing my car at the Smithtown Volkswagen Service Dept. Tom thank you so very much for all you do to ensure my visit is more than satisfactory.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Feb 27, 2021 -

Smithtown Volkswagen responded

Thank you for your business and for being part of our Smithtown VW Family

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