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Smithtown Volkswagen
St James, NY
2,434 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,524 service reviews
September 16, 2026
Jasmine & the service team are amazing here Superb customer service & teamwork! ! Definitely recommend this Volkswagen dealership on many levels. customer service & teamwork! ! Definitely recommend this Volkswagen dealership on many levels. More
by DANIELLE.GARRITY
Verified CustomerEmployees Worked With
September 16, 2026
They were very polite and prompt. They fixed the issue i had explained to them and didn't try to sell me on unnecessary things which was a good thing. A little miscommunication was They fixed the issue i had explained to them and didn't try to sell me on unnecessary things which was a good thing. A little miscommunication was had but talked it out and both parties came to a understanding. Good experience overall. More
by jenlo65
Employees Worked With
Phill
September 10, 2026
Service has always been great and smooth. Everyone there is professional and polite. Can’t say the same for sales or marketing (bdc) Everyone there is professional and polite. Can’t say the same for sales or marketing (bdc) More
by Ian Bernes
Employees Worked With
Other Employees :
Would give Brandon minus 5 stars if i could, doesn’t understand no and have been asked to be removed from marketing multiple times and he felt the need to call me at 4am on vacation to talk to me about lease deals
September 10, 2026
I was very impressed with Jasmine in your Service department. She was very friendly and knowledgeable regarding my VW. As you can see below, she deserves a 5 Star rating. The dealership is very lu department. She was very friendly and knowledgeable regarding my VW. As you can see below, she deserves a 5 Star rating. The dealership is very lucky to have someone like Jasmine! More
by STEVE@ALLSTAFFAGENCY.COM
Employees Worked With
September 09, 2026
Everyone I've spoken to at Smithtown VW has always been super nice and helpful. super nice and helpful. More
by NCAVALIERE7
Employees Worked With
September 06, 2026
The only fabulous thing about this dealership is Jasmine! I leased the worst Volkswagen ever made, over the past 3 years I have unfortunately spent more than my share of time getting my car serviced. Each ti I leased the worst Volkswagen ever made, over the past 3 years I have unfortunately spent more than my share of time getting my car serviced. Each time, Jasmine as made me feel better about my lemon of a car because she goes above and beyond for her customers. I truly would have lost my patience and mind without her! More
by librarysweetie
Employees Worked With
September 05, 2026
Jasmin Khan & all her staff members were amazing to me. Smithtown dealership service department staff members were ALL amazing to me. Great service, very friendly & detailed in notifying me on the issues Smithtown dealership service department staff members were ALL amazing to me. Great service, very friendly & detailed in notifying me on the issues my car was having. More
by Jasmin
September 04, 2026
Justin at Smithtown VW made the experience of buying a car a seamless enjoyable process. car a seamless enjoyable process. More
by leelee1219
August 30, 2026
My daughter's car broke down, and she needed a flatbed tow to the dealership for service. I worked with Jamie, Jasmine, & John. All very helpful. Kept me informed throughout the process and were very u tow to the dealership for service. I worked with Jamie, Jasmine, & John. All very helpful. Kept me informed throughout the process and were very understanding of the situation. They fixed the problem and got my daughter's car back ASAP. Much appreciated! Thank you! Give Jasmine a raise! More
by Stevenmc1
August 29, 2026
Fast service replaced part quickly and under warranty. Easy appt scheduling on line. Nice waiting area Easy appt scheduling on line. Nice waiting area More
by ddemilt25
Employees Worked With
