Snethkamp Chrysler-Jeep-Dodge-RAM

Wasted 3 hour drive Interested in a 1.5 year-old Certified Pre-Owned Pacifica with only 20k miles on it. It was optioned how we wanted it and priced competitively....soun Interested in a 1.5 year-old Certified Pre-Owned Pacifica with only 20k miles on it. It was optioned how we wanted it and priced competitively....sounds pretty good. I asked 2 different salesman on the phone to explain any cosmetic defects on the car prior to me packing up a newborn baby, a 2yr old, and my wife to drive 3 hours to go look at the car and hopefully drive it back home. I explicitly told them I'm very particular on my vehicles and "a car guy". Both salesman told me "you will not be disappointed if you drive the 3 hours here" and "owned by the ex-owner, great shape". Mind you, Chrysler has certain standards for their CPO vehicles in regards to mechanicals and cosmetics. Of course it starts rainy on our trip to Michigan. The Salesman was polite and pulled the van in to service bay so we could look at inside. It's hard to inspect a wet vehicle but it did not take long to start seeing some heavy wear on the exterior.There were more scratches(through the paint) on this Pacifica than on my 2006 Caravan with 120k miles on it or my 40 year old Buick with original paint. Both mirrors severely gouged, shoddy repair work on driver rear bumper, major mark on the face of 1 wheel(not curb rash, not sure what happened). Likely senior-owned with diminished driving skills and hit everything in site in the garage or at the store. All this was very obvious while the van was wet, who knows how bad it really was if dried off. I did not buy the car or even try to negotiate; just appalled that the salesmen would not disclose any of this and say "it's worth the drive". Maybe Ray Charles wouldn't be disappointed, but my wife and I sure were. Looked like it had triple the mileage on it looking at the outside and there was no attempt to correctly fix any of these issues on a Certified Vehicle. If a Chrysler audit occurred and they saw that beat up CPO van which was not even fully detailed on the lot, I'm guessing Snethkamp would have be warned. More

Timely There was a message that I needed to get my car serviced. I didn't make an appointment... I just walked in and was serviced most efficiently and quick There was a message that I needed to get my car serviced. I didn't make an appointment... I just walked in and was serviced most efficiently and quickly. From dropping my vehicle off, to getting a loaner, to my vehicle being repaired and returned to me. More

Amazing service Great service from the start to finish from making the appointment to Andrea in th loaner department and my service advisor Kevin. Great job everyone Great service from the start to finish from making the appointment to Andrea in th loaner department and my service advisor Kevin. Great job everyone More

Best experience! I am so glad I chose Snethkamp!! Steven Dally and Mark k. were amazing, fast and got me the price I wanted!!! I love my new vehicle! I am so glad I chose Snethkamp!! Steven Dally and Mark k. were amazing, fast and got me the price I wanted!!! I love my new vehicle! More

Car Purchase Just purchase a car through Shawn. Had a great experience working with Shawn and his team. Really made the process easy and an enjoyable experience. Just purchase a car through Shawn. Had a great experience working with Shawn and his team. Really made the process easy and an enjoyable experience. More

Excellent personal service from the service department Snethkamp Chrysler provides efficient and timely service. I especially appreciate Kevin Bringleson, Senior Customer Service. He is warm, kind and ver Snethkamp Chrysler provides efficient and timely service. I especially appreciate Kevin Bringleson, Senior Customer Service. He is warm, kind and very helpful. I also appreciate my go to sales guy, Michael Scarvelis, Assistant Sales Manager. I can contact him anytime for all my questions, big or small. More

Engine Light Took my vehicle in for a diagnostic when the engine light came on. Was told what the problem was and what the price would be to fix it. This is the se Took my vehicle in for a diagnostic when the engine light came on. Was told what the problem was and what the price would be to fix it. This is the second service I've gotten done at this dealer because I'm not comfortable letting a neighborhood shop work on my vehicle when it concerns anything associated with the engine...however the cost of parts not so bad each time, but the cost of labor is outrageous! It would maybe help if they would show you where the problem is then explain what it's going to take to fix it but they expect you to take their word for it, I believe especially when it comes to women. We have no idea how they determine the cost of service on individual repairs. No complaints concerning staff... always courteous and friendly More

Quick change oil service Great service as always. Had some unexpected free time come up and needed an oil change. No appointment was needed, was greeted promptly by Cody. Seem Great service as always. Had some unexpected free time come up and needed an oil change. No appointment was needed, was greeted promptly by Cody. Seemed like the service for my vehicle got under way seamlessly and was done in no time. Was done and on my way with still extra time to spare. More

Leasing new vehicle Marc Weidenbach always makes every effort to ensure that I find the vehicle of chose with the deal that best suits me. Thanks Marc ! Thanks to Mark Ku Marc Weidenbach always makes every effort to ensure that I find the vehicle of chose with the deal that best suits me. Thanks Marc ! Thanks to Mark Kubon for initiating my early lease termination! More

I was there less then hour for my oil change I was there less then hour for my oil change.... the waiting area was clean and comfortable. While I waited I got a chance to look at the new vehicles I was there less then hour for my oil change.... the waiting area was clean and comfortable. While I waited I got a chance to look at the new vehicles More