I went in this weekend to take a look at a CPO 2018 Jeep Grand Cherokee Summit, a trim level that I knew wouldn't be necessary for my needs, but would appreciate if the price was right. My first observation is that the sales team was low key, immediately differentiating Solomon from the rest of the vultures that relentlessly pummel you with emails and phone calls. Perhaps I am the exception, but if you annoy me, you will not earn my business. Jason (my sales associate) was relaxed and reasonable through our initial conversations, and that is a great start. I arrived at 10:00am on a Saturday with my wife and 2 year old daughter to test drive the vehicle. As we parked, Jason was pulling up in the vehicle I was interested in. Another classy move. I took the vehicle for a test drive, and it became clear that I knew more about the make, model, and trim, then Jason did. He explained that he previously worked for Chevy, and in my experience, most sales associates don't do the research that I do prior to test driving a car. However, Jason was really amicable and never applied pressure on me.
When we returned, I had him price/show me a few vehicles for comparison. I checked out a 2020 Cherokee, Limited as well as a 2019 Grand Cherokee Overland at the current promo price. Both looked like toys relative to the Summit, so we began talking price of the Jeep I test drove. I told Jason up front that I was only interested in buying if they wowed me on price. After making an initial offer, Jason came over with Jason Solomon, the General Manager, who took over negotiations for his sales associate.
Jason S. (GM) was really kind, knowledgeable, and willing to work with us. He was somewhat rigid on the price of the vehicle, since they had dropped the price that week (I confirmed this on my phone via Edmunds). However, he offered me $3,000 more than what I was anticipating for my trade. As my wife and I were discussing their best and final, Jason S. (GM) actually swung by to tell me that realized he was in over his head by about $2500 on the trade-in. Apparently, he had made calls to auctioneers and was receiving estimates in line with what I was previously quoted by other dealerships. However, in a classy move, he promised to honor the negotiated deal if I accepted that day. My wife and I took the deal based on the reduced price of the vehicle and the generous offer for the trade. I have great credit and Jason S. (GM) personally worked with his contacts at the bank to get me the very best interest rate possible. The price never increased beyond what was discussed and the doc/dealer fees were less than the competition. Jason S. (GM) also offered me a bumper to bumper manufacturer warranty (7yrs, 100K) at cost, which I prioritized since the car was CPO and packed with amenities.
Overall, the conversations were always civil. I came prepared with my bottom line supported by facts about the vehicle, listings from other dealers, and comps for my trade. I made reasonable offers substantiated by my research, and never allowed the tone of the conversation to degrade. Everyone honored those terms of engagement, and we were all happy with the result. Jason (sales) was down to earth and relaxed. Jason S. (GM) was knowledgeable, professional, and accommodating. For example, I didn't have my checkbook or title for the trade, but they finalized the deal anyway and met me closer to work the next business day to collect the missing docs. I was pleasantly surprised by my experience at Solomon and encourage anyone in Pittsburgh looking for a Jeep/Chrysler/Dodge to take the drive south and give them a shot.