Sons CDJR of Montgomery
Montgomery, AL
Filter Reviews by Keyword
By Type
Showing 220 reviews
Friendly Service Department & Once again one of the best services I experienced in Central Alabama! As a person who has worked in all facets of services, and having my own businesses previously, this is 5 s services I experienced in Central Alabama! As a person who has worked in all facets of services, and having my own businesses previously, this is 5 star service as best as humans can provide in this industry, and their preventative maintenance services are economical. I would recommend, not to set the experience bar so high, we all need to extend grace with humans whenever they did not exceed or meet our expectations, but for my experiences, they exceeded my expectations, so thank you from the service manager to everyone else in all their much needed departments. More
Yeahhhh so thankful to have my car back in little to no time from the shop, Ms Tiffany is definitely an access to the company that contributes honesty, loyalty, accountability and hardworking. Any question time from the shop, Ms Tiffany is definitely an access to the company that contributes honesty, loyalty, accountability and hardworking. Any questions, suggestions or resources that was available she handled them expeditiously and accurately. She has definitely earned my trust. I will recommend this company to family & friends so they can experience a hidden gem in Montgomery. More
They have always serviced my 22 Ram 1500. Every time I get fast and reliable service with no unnecessary recommendations. The staff goes far above to make you feel appreciated and informed as Every time I get fast and reliable service with no unnecessary recommendations. The staff goes far above to make you feel appreciated and informed as a customer. Will get my vehicle serviced here for years to come. More
They actually had the part I needed in stock and worked me in and got it done same day. They even offered a military discount. Very nice staff. me in and got it done same day. They even offered a military discount. Very nice staff. More
My husband and I were in need of a dealership to look at our new Jeep Wagoneer due to some issues we were having. I am giving them a 5 star because the customer service from Ms. Tiffany was INCREDIBLE. We w our new Jeep Wagoneer due to some issues we were having. I am giving them a 5 star because the customer service from Ms. Tiffany was INCREDIBLE. We will be returning as long as she is working there. Highly recommend going with her for any car needs. She was a great communicator, kind, with exceptional customer service. More
Bought a ram truck 2020 salesperson was very honest. Worked with me and I got it at the price I needed. Very curtius and knowledgeable. They were very helpful when I told them my price range Worked with me and I got it at the price I needed. Very curtius and knowledgeable. They were very helpful when I told them my price range More
DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP! !!!! I viewed a 2023 Jeep Grand Cherokee L Limited and did my own inspection on it prior to test driving. Upon the inspection, I noticed multiple iss !!!! I viewed a 2023 Jeep Grand Cherokee L Limited and did my own inspection on it prior to test driving. Upon the inspection, I noticed multiple issues and damages where the vehicle had previously been in at least 1 accident. They pulled the car fax for me and there were no accidents reported and showed fully clean. I asked for the inspection report on the jeep, and it showed they added MOA - Oil Fortifier, rotated tires, and turned the rotors. The MOA - Oil Fortifier should not be used in the new jeeps and is typically used to cover up a knock or small oil leak. The "turned rotors" were still showing signs of rust from where they did a bad job. 2 of the 4 tires had visible damage to them. One tire had been plugged, and the other was missing tread about the size of a quarter. No damages were marked on the report. Inspecting the unbody showed a dented exhaust system and a hole in the muffler. They have the jeep priced at $2k over high end market value, even with all the damages that were not price adjusted for. DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP!!!!! They purposefully setup the vehicles in a way to make a quick sale that is way overpriced for condition. All of the above was seen and pointed out before a test drive! The dealership continued to tell me that they couldn't come down on the price at all and the above market value (for excellent condition, jeep is in fair at best). This dealership is one of the worst I have seen in terms of purposefully trying to screw over their customers!! More
Purchased a 2018 Jeep Rubicon the middle part of July from Curtis Brooks at Sons CDJR Montgomery. Curtis Brooks is a flat-out liar. Do not do business with Sons CDHR of Montgomery. They had what appe from Curtis Brooks at Sons CDJR Montgomery. Curtis Brooks is a flat-out liar. Do not do business with Sons CDHR of Montgomery. They had what appeared to be the perfect used Jeep that I was looking for. I asked him many times, is there anything wrong with the Jeep? Does it have any issues, bad scratches, smells etc. He sent pictures and a video of the Jeep but failed to send any of the bad parts of the Jeep. He also said he would have the Jeep cleaned up for me. We negotiated the price which at the time was a good deal. I was 4 hours away. I asked if they would deliver the Jeep to me. Not a problem. I asked what if the Jeep was not what it appeared once it was delivered. Just call me and we will work things out. They only had one key. He said that was not a problem that they would get a key and send it to me. We did the deal, and it was real easy. First problem, Curtis called and said they would not be able to get the key since it had to be programed. He told me to go to my local dealer and they would reimburse me for the key. This took place on the 17th of July. I have just now received the check on August 9th after repeated calls and broken promises. Second problem, the Jeep arrived, and nothing had been cleaned as promised. Jeep was very dirty inside and out. It looked like they literally took it in on trade, ran it through an automatic car wash and let it rip. The interior also had a smell. Third problem, the two rear fenders have half of the plastic clips that hold them on broken off, so they are both lose. The paint condition is nothing like Curtis said it was. Rear fenders had rock chips all over them and the front grill and the very front of the fenders are eaten up with paint flaws. Fourth problem, the Jeep was supposed to have had new tires on it. Four out of five are good and new. The spare tire is the original tire which is dry rotted. All of the wiper blades were bad and the rear was actually torn off. With all of this said the Jeep is a 2018 JL with only 48,000 miles on it. The gentleman that delivered it to me said it drove well and he would sure take it if he was in the market for a Jeep. All and all the Jeep was a looker. One owner with good service records. The Jeep cleaned up well and with a little elbow grease and paint correction it has turned out good. I have had to purchase a new tire for the spare, have fixed both rear fenders and put new wiper blades on it. I recently found where a rear door actuator is bad, and the door has not been locking. Yet another expense. I also looked at the interior air filter which has never been replaced. I have had to spend $2,000.00 on the Jeep just to fix the rear fenders, the door actuator, replace a tire and wiper blades. I did not pay anyone for the paint correction or cleaning since I enjoy doing things like this. Sons CDJR should be ashamed to sell a used car in this condition. Curtis Brooks should be ashamed as a human for being a liar and deceiving a buyer. Someone will say it’s my fault for not laying eyes on the car prior to buying. So true and will not make this mistake again. But where is the integrity of the dealership and the salesman? There is none. After all, has been done, the Jeep has turned out really nice and I have enjoyed it. More

