Sooner Kia

WHATEVER YOU DO, DO NOT BUY FROM BIG RED KIA! THEY WILL NOT TAKE CARE OF YOUR VEHICLE WHEN THERE IS A PROBLEM. The "general manager" denied any responsibility for needing to fix my mother-in-law's car even NOT TAKE CARE OF YOUR VEHICLE WHEN THERE IS A PROBLEM. The "general manager" denied any responsibility for needing to fix my mother-in-law's car even though she drove it off the lot as a DEFECTIVE vehicle! My mother-in-law has 20,000 miles on her car and her front tires were worn down to the cord on the inside, they acknowledged her car was way out of alignment but denied responsibility and stated that it was all her fault and that THEY weren't going to do ANYTHING, they didn't even want to LOOK at her car to service it! From the moment we drove up to the service department, we were not greeted at the front as promised- "Honk for Service." We finally walked into the service department where we were treated as though we were a problem. Their customer service is non-existent! We told them about the problems we were having and were told that the tires being in such condition was due to "driving habits". My husband asked if it was a regular occurrence for a car with 20,000 miles to have two front tires that were worn so badly on one side she only stated that it must be my mother-in-law’s fault. We left the car so that it could be checked out by a technician, approximately 15 minutes later we received a phone call saying that the alignment was out and that we needed to purchase 4 new tires and that nothing would be covered under her original warranty OR her EXTENDED warranty. We were told that none of the warranties mattered because “driving down the road and hitting a pot hole could put it out of alignment.” We proceeded to take the car to another auto service company where they informed us that we only needed to replace the two damaged tires (The other two being “like new”) and the alignment had been dangerously out of whack (which we had repaired) and that there was nothing that they could do to fix the “un-adjustable” parts of the car that are out of specs due to the fact that the car was made like this! They are selling unsafe vehicles. Please share this with any friends or family who may be thinking of buying a new car or have purchased a KIA from Big Red, they NEED to have their cars checked out immediately!!! More

I had a wonderful buying experience. Fred was great and my kids enjoyed the big dog they have on the showroom. I will definitely recommend them to all my friends and family. my kids enjoyed the big dog they have on the showroom. I will definitely recommend them to all my friends and family. More

They will screw you over SO bad. Somehow added on stuff throughout the process that of course we didnt notice until the next day. We drove off the lot ( yes we test drove it first) and the check engine lig throughout the process that of course we didnt notice until the next day. We drove off the lot ( yes we test drove it first) and the check engine light came on. They did nothing about it. They were actually VERY rude whenever we went back and asked them to fix it. I wish I could express to you how shady they are. PLEASE listen and DO NOT GO THERE EVER!!! PS the entire place ( bathroom exp ) are nasty and dirty. More

I traded in my car for a 2012 Kia Sorento on September 17. I kept getting phone calls and delinquent notices in the mail from where my old car was financed through. I contacted Big Red every time I receiv 17. I kept getting phone calls and delinquent notices in the mail from where my old car was financed through. I contacted Big Red every time I received a notice in mail or a phone call. They said they were "going to get it taken care of" either that day or the next... Well, that was a lie! And I know for a FACT they sold my old car around a week after I traded it in because that is what TWO of their employees told us!!! Now tell me how that works!!?? So, now I am having to make a credit dispute because of them! Every time I ever called BIG RED, someone would always give me or my fiance the run-around! They basically told us that "there's nothing we can do about it. Guess you should have kept your Nissan and made payments on it." I finally had to get flat out rude to speak to anyone! It's STILL not taken care of and I am NOT happy! I will say that if you do feel like this is the only place you must go, make sure you get a RECEIPT or a document stating that you traded the car in and it was in the dealership's possession on "such and such date". Terrible experience.... More

I went to Big Red Sport and Imports to inquire about three different vehicles I saw on the internet not 30min. prior to my visit. When I got there I asked the salesman about the three vehicles and only three different vehicles I saw on the internet not 30min. prior to my visit. When I got there I asked the salesman about the three vehicles and only one of them was even on the lot. When I went to test drive the only vehicle they did have it wouldn't even start and they had to jump it to get it running. Once it did start up It had 10,000 more miles on it then they had listed on the internet! Still trying to give them the benefit of the doubt I agreed to test drive another car on the lot that met my criteria. This one also would not start, and needed to be jumped! I was fed up at this point, but I felt bad for the salesman and agreed to test drive another vehicle. I drove it, and liked it just to find out it was way above the price range I had told them I was in! Finally I had enough and left. When I got home I checked the internet again to see if the vehicles they had listed that were not on the lot were still listed, and they were! NOT TO MENTION, the vehicle that I actually drove and liked was listed on their site as well.....for nearly $2,000.00 less than what they quoted me! I would not recommend shopping with Big Red Sport and Imports unless you like being taken advantage of! More

There are a lot of things I appreciate in buying something expensive and thats upfront and honesty. I saw the malibu on autotrader and came, drove it, and worked out the numbers. No smoke, no delay something expensive and thats upfront and honesty. I saw the malibu on autotrader and came, drove it, and worked out the numbers. No smoke, no delay, only my salesman and the managers doing everything in their power to make me feel comfortable. Lot of bad dealerships out there that jst look at the customer as a number on a sheet of paper. They even threw in tinting my windows for free. Car drives like a dream and I get pretty good gas mileage. After the financing was over, JT introduced me to the service manager, theresa, who was as sweet as she could be. The amazing thing was how busy they all were and yet not at any time did i feel slighted despite the fact they were attending to a dozen other customers as the time. They should be proud of themselves, and I will definitely be a returning customer. More

Big Red Sports/Imports is one of the few dealerships left in the world that actually care about their customers. I recently brought my Kia Sorento to have the oil changed and wa surprised at how well I was t in the world that actually care about their customers. I recently brought my Kia Sorento to have the oil changed and wa surprised at how well I was treated. Instead of having to wait, they had their shuttle take me to the local mall where I shopped for a few hours and then had them pick me up. To my surprise, they not only shanged the oil but they also gave me a free car wash and vacuum. The service advisor, Theresa Moody, from the start to finish, did everything to make my visit pleasant. Need work done on your car, call them. More

The Service Department at Big Red Sports and Imports in Norman is absolutely awful. I've brought my KIA Sportage there for service 5 times in the last 10 months and 4 out of those 5 times the service was a Norman is absolutely awful. I've brought my KIA Sportage there for service 5 times in the last 10 months and 4 out of those 5 times the service was awful. First, for a tune up they put the wrong kind of spark plugs in for my model. This caused my car to stop running in Denton, TX where I was forced to have it towed to a local KIA dealer and stay overnight. It was the local KIA dealer who informed me the wrong plugs were in my car. Second, in replacing a clutch, the shop took 12 working days to complete the work. Third, as part of preventative maintainance, I had the timing belt replaced. This was adjusted incorrectly causing me to return the car leave it overnight to fix it. After picking it up and driving home, I looked under the hood and discovered they left the manifold cover off. Returning it yet again to leave it overnight a third time, I was informed they could not find my manifold cover and were forced to put a different cover on. Finally, I left my car there recently to have a catalytic converter replaced. That was on a Saturday and I was told it would take 4-5 days to get the part. On the following Friday I called around 1:00 p.m. and was told they were working on the car as we spoke and they would call me when it was ready. They never called so around 5:00 p.m. I called again and was told it wasn't ready and was told they weren't sure when it would be and they would call back - they never did. Calling them back I was informed it wouldn't be ready until Monday - a total of 7 work days to replace one part. We went by the muffler shop where they told us they had outsorced the work and discovered they hadn't even delivered our car there until Saturday afternoon at 3:30 p.m. so they deliverd a bold faced lie when on Friday they clained to be working on it. These continuing poor experiences with Big Red Service Dept are partly my fault for continuing to take my car there for service. I can assure all who read this that I will never again use the Service Department at Big Red Sports and Imports. More

This the 2 or 3rd visit to the service for routine maintenance. Each time I left with a bad taste in my mouth because the people at the service desk gave the impression they did not care for my busin maintenance. Each time I left with a bad taste in my mouth because the people at the service desk gave the impression they did not care for my business. I will not return again. More

I had a great time at the store. They have music going and everyone says hi to you. They have a huge dog named max that if you haven't seen him it's worth the trip. The finance guy was the best ever we we and everyone says hi to you. They have a huge dog named max that if you haven't seen him it's worth the trip. The finance guy was the best ever we were out in 25 min. Thanks Big Red. More