Sooner Kia

Sat. 8/19/06 - Took car in at "appointment time" of 10:00am for the required 45,000 mile service which included an oil change, tire rotation and having the fuel injectors cleaned. THERE WAS NO time" of 10:00am for the required 45,000 mile service which included an oil change, tire rotation and having the fuel injectors cleaned. THERE WAS NOTHING WRONG WITH MY CAR, IT WAS JUST ROUTINE MAINTENANCE. At 11:15am they had not started on my car and said it would take 2.5 more hours. I couldn't wait. Sat. 8/26/06 - Took my car back at new "appointment" time of 8:00am. Dropped car off this time. Was told it would take 2.5 hours. Called at 11:30am and car had just been started on and it wouldn't be done until 3:00 (this is 7 hours). Got pissed off and cussed at the service guy Mike who he said he didn't appreciate how I was treating him and was going to refuse service on my car. I asked to speak w/ a manager. Gene the Sales Manager was very friendly, offered me a loaner car for the day. Picked car up at 5:30 (after service had closed), car was making a grinding noise at the front driver side tire and was vibrating really bad. Mon. 8/28/06 - Called Gene, he was out so I spoke w/ Service Manager Bob, told him the problem, he was very friendly and told me to bring the car back and he would give me a loaner. I called them at 4:30pm because I hadn't heard from them, they said that the axle shaft had been broken during the tire rotation and they had to order parts. Tues. 8/29/06 - Picked car up after they made the repairs to the axle shaft that THEY had broken. Car is still vibrating and it vears to the right. Will have to call them again tomorrow. The short of it: I took my car in for routine maintenance, there was nothing wrong with the car when I took it in, I was given back a broken car. I have been to the dealership 4 times (which is 30 miles away) and wasted countless hours and I still have a broken car. More

After telling the salesman what I was willing to spend, he told me if I put $500.00 more down for the car I wanted that I would qualify. I sold my computer for the extra money. I also paid 25.00 to add and he told me if I put $500.00 more down for the car I wanted that I would qualify. I sold my computer for the extra money. I also paid 25.00 to add and then another $25.00 to take the car back off of my insurance, plus the $97.00 payment for a month. After having the car for 30 days, and 2 trips back to Norman because they didn't dow the paperwork right, and a lot of hastle trying to get the title because it had been 30 days since I got the car. they told me to come back to Norman to get a new paper tag as mine had expired. When I went back to get the tag, they took the car saying I would have to pay an extra $1,500.00 down if I wanted to keep it. The car had a full tank of gas when they took it, and only barely a quarter tank when I got it. They wouldn't give me back the money I paid down saying they would mail it to me. I haven't received it so I don't know yet how much hastle that is going to be. More

This is a short story, and does not go into detail, Sales guy was AL "G" Guerrero, very, very poor customer service, and they do not have the professionalism to deal with the public. NON-TRUTHFUL. And I conf guy was AL "G" Guerrero, very, very poor customer service, and they do not have the professionalism to deal with the public. NON-TRUTHFUL. And I confronted him about being truthful, and he got upset, I basically told him that I’m going to write a complaint letter, and he confronted me to tell his manager right now, OK, Lets go, as we walk to the office, he then tells me how disrespectful I was to him, and I told him he was dishonest, I then talk to the sales manager Jason Abbey. Told him the entire story, and why can they not be truthful about helping us find a car, then this manager gets all upset, and confronts me, I ask for his name, and he tells me but then I asked him for a business card, he told me that he didn’t have any! (Yea right). I get him to write it down, and then ask him for his manager’s name, he tells me that he is the boss, with the attitude that he reports to no one. I then ask for the owner’s name, and he tells me “We have several owners” and refused to give me that information. I will not go back, Bad news travels fast, I will write a more detail account of what happened and file a complaint to the Better Business Bureau of OKC, and the Norman Chamber of Commerce. MICHAEL J DONOHUE, 418 N INTERSTATE DR, NORMAN, OK 73072 this is the owner, he will also get the letter. KIA USA will get this complaint. The sales person Mr. “G” will get the letter, and the sales manager that reports to no one, Mr. Jason Abbey will get one. I might take it a step further and write a open letter to the editor of the Norman Transcript, and the Daily Oklahoman about the poor customer service. <br><br>Big Red, If you ever read this: BAD NEWS TRAVELS FAST.<br> More