Soutar's Ford Lincoln Nissan

Had my vehicle towed to this place, called the next morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that aftern morning spoke w/ Art, let him know what was going on w/ my car. He later called back w/ an estimate & recommendations. I picked up my car that afternoon to find later that the car had some of the same problems as when the cat came in. He told me that I could bring it back the next day & it would be checked out at no cost to me but when I drove 40 miles each way to have my car checked out, I was told "by the way, this will cost you $105" . What happened to good ole honesty? After speaking w/ the manager who said it would cost me a diagnostic fee of $105. Why pay an additional diagnostic fee when the work that was done did not repair the vehicle. A diagnostic should have been done at the time the vehicle was brought in. I'd rather drive twice as far to have my vehicle repaired than deal w/ dishonest folks at this dealership. More

We were travelling through the area. Had to replace the ac compressor. Service manager did not give estimate or have me sign a preliminary work order. He could not find a part for me.and it seemed to me h ac compressor. Service manager did not give estimate or have me sign a preliminary work order. He could not find a part for me.and it seemed to me he wasn't trying very hard.. when I gave him the number of my dealer in Canada where there were parts available, it was ordered but sent by standard delivery... no tracking number initially obtained. Took 8 days to come.. while I paid motels and meals while waiting. They promptly installed the part, but I had to remind him to do the oil change.. which they could have had done ahead of time. He padded the cost of the compressor and the Freon. I consulted with my dealer at home and was told I greatly overpaid. More