South Dade Kia - Service Center

The service was great & fast. My vehicle was ready at the time it was promised which I'm grateful because I had a deadline to pick up my kids so I appreciate it. They went above & beyond. time it was promised which I'm grateful because I had a deadline to pick up my kids so I appreciate it. They went above & beyond. More

This is my second time visiting this Kia and both experiences were subpar. I came here because it's close to my job. I came in with an initial complaint from the smell coming from the A/C, they charg experiences were subpar. I came here because it's close to my job. I came in with an initial complaint from the smell coming from the A/C, they charged me $90 to fix it. The very next day the smell returned. I went back, and they told me they did a "deeper cleaning", as they should've done before. It went away for a week or so, then slowly returned. On my recent visit, I received a phone call from the young lady, I believe her name was Kaprice, that my vehicle was ready, and they suggest that I get the air cabin filter serviced for $90, to which I mentioned my previous experience. She insisted that it was normal and just needed to be cleaned again. I declined. She let me know that my vehicle was ready for pick up, I asked if she was sure that everything was ready, she confirmed. As I went to the dealership to pick up my vehicle that was supposed to be ready, she mentioned that, in fact, it wasn't ready and said she told me that it was "ALMOST" ready over the phone (which she didn't). She later admitted that she didn't know that I was going to arrive so soon, and they were still working on the car, and made me wait another 15 minutes. I drove off promising myself that I wouldn't return to this Kia, no matter how convenient the location is. I'd rather drive 45 minutes away to another Kia for better service. Thank you for your service. More

Medally had also customer service. She greeted us and made sure or time being there we were taking care of and also gave us great tips made sure or time being there we were taking care of and also gave us great tips More

The service I got was 5 stars worthy from my greeting , to the car service plus the most important aspect of my rating . I was ubered home ! Rather than waiting at the dealership. A very important COVID-19 to the car service plus the most important aspect of my rating . I was ubered home ! Rather than waiting at the dealership. A very important COVID-19 awareness and prevention More

Alejandro was super attentive and helpful. He walked me to my car once the service was done. And he made sure everything was good to go to my car once the service was done. And he made sure everything was good to go More

Friendly and affordable service. Team was quick to address needs and reason for visit. No upsell or unneeded service performed and followed up on previous conversations from last visit. address needs and reason for visit. No upsell or unneeded service performed and followed up on previous conversations from last visit. More

First time that I have used your Service Dept. It was dissapointing that service was slow due to a lack of service personnel servicing clients. Your CSR (Johnny Gonzalez) was a great contact and took ca dissapointing that service was slow due to a lack of service personnel servicing clients. Your CSR (Johnny Gonzalez) was a great contact and took care of my service needs from beginning to the time I left. More

Luis from sales and Steven and all the staff in service are amazing! My car always runs smooth after I leave! Wouldn’t go to any other place! are amazing! My car always runs smooth after I leave! Wouldn’t go to any other place! More

This is the first time I have been to this dealership that I did not have a problem of some sort. Thanks! I do not remember the service writers name but she is the only girl there. I really enjoyed her c that I did not have a problem of some sort. Thanks! I do not remember the service writers name but she is the only girl there. I really enjoyed her communication efforts. I marked Samantha but that was not the girls name that I worked with. More

To date I have not experienced any negative circumstances with this location. The service advisors, sales men and women as well as managers have always been courteous, friendly and professional. This is our with this location. The service advisors, sales men and women as well as managers have always been courteous, friendly and professional. This is our second Kia and to date we are satisfied with the vehicles and their performance. More